FIX: Outlook got stuck on loading profile

Aleksandar Ognjanovic
by Aleksandar Ognjanovic
Troubleshooting Expert
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Fix Outlook got stuck on loading profile

Solution 5 – Run Inbox Repair Tool

The Personal Storage Table or PST is a file format which stores personal files related to Outlook and similar Office applications. In case a PST file gets corrupted or incomplete, you won’t be able to start Outlook.

Unlike system file errors, you don’t need to use the System File Checker to scan for errors. Office comes with the specific repair tool, and its sole purpose is to check and repair PST (and OST) files.

You can’t scan all the files at the same time, so you’ll need to isolate one individual PST file and start from there. Follow the instructions below to run the Inbox Repair Tool:

  1. Close Outlook and kill its process in Task Manager.
  2. In the Windows Search box, type the following command and press Enter:
    • Scanpst.exe
  3. Choose to Browse under the Enter the name of the file you want to scan box.
  4. Select PST (.pst extension) file you want to scan and click Start.
  5. The tool should scan, locate, and repair possible corruption within the selected file.

If this solution falls short just like the others before, move to the next enlisted step.

Solution 6 – Repair Office

If repairing one file isn’t enough to get things started, maybe we should look-up for a more thorough approach. You can always completely reinstall the whole Office suite and start from scratch. However, you don’t need to do so if you can repair the installation in a few simple steps.

Additionally, you don’t need any installation media to retrieve the integrity of Office and its applications, respectively. Just follow closely the instructions below:

  1. In the Windows Search bar, type Control and open Control Panel.
  2. Select the Category view.
  3. Click on Uninstall a program.
  4. Click on Office and choose Change.repair microsoft office
  5. Follow the instructions to repair the Office installation.Repair Office

Solution 7 – Remove and create new Outlook profile

The Outlook Profile poses as much more than an account in an e-mail application. It also stores your preferences that affect how Outlook performs and looks.

In the abundance of applicable settings, one of them might invoke an error or multiple errors. So, what you’ll need to do is to create an alternative Outlook profile and switch all your accounts to it.

After that, you can delete the troubled Outlook profile and stick with the functional one. If you’re not sure how to do it, make sure to follow the steps below:

  1. Close Outlook and kill the remaining processes in Task Manager.
  2. In the Search bar, type Control and open Control Panel.
  3. Choose User Accounts.
  4. Open Mail.
  5. Click on Show Profiles.
  6. Select Add.
  7. Create a brand new Profile Name and click OK.
  8. In the Show Profiles dialog window, enable Prompt for a profile to be used.
  9. Start Outlook and switch to the newly created profile.

You can delete the old profile or keep it – it’s your choice.

In conclusion, we hope this was a helpful read. Don’t forget to share your experience with Outlook and related issues. We look forward to hearing from you in the comment section below.

FAQ: Learn more about Outlook

  • How do I find my Outlook profile?

To find your Outlook profile, follow these steps:

  1. Open the Control Panel
  2. Type mail in the search box
  3. Click on the Mail option
  4. Select Show Profiles to see your Outlook profile.
  • How do I change my profile in Outlook?

To change your Outlook profile, click on File, go to Account Settings, and then select  Change Profile. In this manner, the next time you launch Outlook, the Choose Profile window will appear on the screen.

  • Where are Outlook profiles stored?

Outlook profiles are stored in the Windows registry. Any information related to your Outlook profile is directly retrieved from the Registry.

  • Why is my Outlook stuck on loading profile?

There are several explanations as to why Outlook gets stuck on loading the user profile: incompatible add-ins, incorrect email settings, incompatible software, running outdated OS versions, unstable Internet connections, firewall settings, and more.

  • How do I rebuild my Outlook 365 profile?

To rebuild your Outlook 365 profile, you need to repair Office from the Control Panel. To do that, launch the Control Panel, go to the Uninstall a program section, select your Office version, click on the Change button and then follow the on-screen instructions to repair your profile.

Also, you can try the best Windows 10 email clients and apps to use from our list.

Editor’s Note: This post was originally published in September 2017 and has since been updated for freshness and accuracy.

Frequently Asked Questions

  • To find your Outlook profile, follow these steps:

    1. Open the Control Panel
    2. Type mail in the search box
    3. Click on the Mail option
    4. Select Show Profiles to see your Outlook profile.
  • To change your Outlook profile, click on File, go to Account Settings, and then select  Change Profile. In this manner, the next time you launch Outlook, the Choose Profile window will appear on the screen.

  • To rebuild your Outlook 365 profile, you need to repair Office from the Control Panel. To do that, launch the Control Panel, go to the Uninstall a program section, select your Office version, click on the Change button and then follow the on-screen instructions to repair your profile.

  • There are several explanations as to why Outlook gets stuck on loading the user profile: incompatible add-ins, incorrect email settings, incompatible software, running outdated OS versions, unstable Internet connections, firewall settings, and more.

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