Windows 10 Creators Update prevents PCs from shutting down [FIX]

Edward Hudson By: Edward Hudson
3 minute read

Home » Windows » Windows 10 Creators Update prevents PCs from shutting down [FIX]

There are a couple of valid reasons why you should not upgrade to the Windows 10 Creators Update just yet, chief of which a bug that can prevent your PC from shutting down. A Windows user explained in detail the issue on the Microsoft Community page:

I recently updated to Creators Update and since then I’m facing issue [with] my PC’s ability to shut down. Windows just stops at (doesn’t freeze) the screen [with] loading sign showing that it is getting shut down, but never happens! I’m able to log out user, thus the issue isn’t in user account. It seems an update will be required from the company to get this glitch fixed.

How to fix PC shutdown issues

According to a Microsoft representative, the PC could have hung up while installing the Creators Update. A quick fix is to press the power button for up to 10 seconds or until the computer turns off. The install process will proceed after the reboot.

Another potential fix is to reboot the PC into Safe Mode so that your system uses a limited set of files and drivers to help you troubleshoot problems. There are two methods to do so:

From Settings

  1. Press the Windows logo key + I on your keyboard to open Settings. If that doesn’t work, select the Start button in the lower-left corner of your screen, then click Settings.
  2. Go to Update & security > Recovery.
  3. Under Advanced startup, click Restart now.
  4. After your PC restarts to the Choose an option screen, select Troubleshoot Advanced options > Startup Settings > Restart.
  5. After your PC restarts, press 4 or F4 to start your PC in Safe Mode. Or, if you’ll need to use the internet, press 5 or F5 for Safe Mode with Networking.

From the sign-in screen

  1. Reboot your PC. At the sign-in screen, hold the Shift key down while you select Power > Restart.
  2. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
  3. After your PC restarts, click 4 or F4 to start your PC in Safe Mode. Or if you’ll need to use the Internet, click 5 or F5 for Safe Mode with Networking.

If you are still unable to shut down your PC even in Safe Mode, you can perform a Clean Boot to remove software conflicts that occur when running or installing a program in Windows 10. Follow these steps to perform a clean boot in Windows 10:

  1. From Start, search for msconfig > select System Configuration
  2. On the Services tab of the System Configuration dialog box,  select the Hide all Microsoft services check box, and then click Disable all.
  3. On the Startup tab, click Open Task Manager.
  4. On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.
  5. Close Task Manager > click OK, and then restart the computer.

If you are experiencing a similar bug after upgrading to the Creators Update, share with us how you managed to fix the problem.



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