Windows 10 Mobile Anniversary Update breaks touch interface

2 min. read

Published on August 18, 2016

published on August 18, 2016

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The issues list for the Windows 10 Mobile Anniversary Update is getting longer with every passing hour. As Windows phone users install the latest OS on their terminals, they encounter various bugs that sometimes make them wish they hadn’t install the Anniversary Update at all.

Many users are already rolling back to their previous OS in order to be able to use their phones again, while others are desperately looking for a fix to help them solve the bugs they encountered.

Speaking of bugs, many Windows phone users are complaining the Mobile Anniversary Update breaks phone touch, leaving their terminals completely unresponsive.

Phone touch remains unresponsive after Windows 10 Mobile Anniversary Update

I am in a huge trouble..just now my phone(BLU Win JR LTE) got update to anniversary update and i am unable to use the phone the keyboard or a touch stops responding…It become unresponsive. I am unable to enter my password. whenever i type PIN it constantly types something else and i got stuck i am unable to make important calls and messages. Is anyone having the same problem?

It appears that this touch issue is prevalent for BLU Win JR LTE phones, and is caused by inadequate screen resolution values. The Anniversary Update screen resolution is bigger than the standard 480X854 value for these phone models.

For the time being, BLU phone owners have no other choice but to remain on Windows Phone 8.1. Those who have already upgraded their terminals, should now use the Windows Device Recovery Tool and downgrade to their previous OS.

This is not the first time when BLU Win JR LTE users encounter serious functional issues when trying to install the latest Windows updates. From December 2015 onward, many Insiders using BLU Win JR LTE phones have constantly been reporting various issues after installing Windows 10 on their terminals, but their desperate calls have remained unanswered to this day.

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Madalina Dinita

Networking & Security Specialist

Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer. She is interested in all things technology, especially emerging technologies -- AI and DNA computing in particular. Prior to joining the WindowsReport team, she worked in the corporate world for a number of years.