Something happened and your PIN isn’t available [SOLVED]

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
Last update:
Affiliate Disclosure

  • Windows 10 has brought many improvements including improved security via PIN and face recognition.
  • PIN is stored locally and is tied to a TPM chip, changes to the chip will result in the PIN not recognized.
  • Check out the Windows Hello section for more great articles with guides and recommendations.
  • If you want to solve any Windows issues, check out the Windows 10 Errors Troubleshooting Hub.
fix PIN not available windows 10
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4. Switch to a local account and add a PIN code

  1. Go to Settings > Accounts and locate your account.
  2. Click Sign in with a Local Account instead.
  3. Follow the instructions to set up a local account.
  4. Sign out and sign in to your local account.
  5. Now add a PIN code.
  6. After you’ve added your PIN code you need to locate your account under the Accounts section in Settings.
  7. Choose Sign in with a Microsoft Account instead.

5. Remove and recreate your PIN

  1. Open the Settings app and navigate to the Accounts section.
  2. From the menu on the left select Sign-in options.
  3. In the right panel, locate the PIN section and click the Remove button.
  4. Click the Remove button once again to confirm that you want to remove your PIN.
  5. Now enter your account password and click OK.
    Windows 10 sign in options not showing

Note: After doing that, your PIN should be completely removed. Now you need to add your PIN again. To see how to add your PIN, be sure to check Solution 1 for detailed instructions.


6. Press Tab on the login screen

This is a simple workaround, and several users reported that it works, so feel free to try it out. We have to mention that this isn’t a permanent solution, so you’ll have to use it every time you want to login to your PC.

On the login screen, you have to press the Tab key on your keyboard. After doing that, you should see a password input field. Here,  click on Sign in Options and enter your PIN.

Editor’s Note: This article continues on the next page with additional solutions to fix PIN issues. If you want to read more about login issues, check out our wide collection of guides.

Frequently Asked Questions

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I CANNOT LOG IN TO MY ACCOUNT YET I AM NOT LOCK OUT. IT’S ASKING ME TO ENTER AN SMS CODE FROM A PHONE NUMBER THAT I DON’T HAVE ANYMORE. MY LAPTOP IS NOT DELL.

IS THERE ANY OTHER WAY TO LOG IN, LIKE A COMMAND LINE OPTION?

I fogot my pin. After trying a few times, i now have to enter a “challenge phrase”. Takes me back to pin entry screen. No log in option is available, or any other option. If i do try the pin, and fail, i have to reboot and start again. Wtf

Hello, Edgar I am trying to back up my windows 10 to Windows 7 and then reverse it back to make it run more efficiently

Hello!

Thank you for this information! We hope that other users will see this comment and it will help them. We will also give this information to our authors.

Cheers!

Tried all no luck and yeah I don’t have the AppData folder either. Was actually starting to like Win10 too. Knew Microsoft couldn’t leave well enough alone

After I go to C:Windows then ServiceProfiles then LocalService there is no file or folder called AppData. What should I do?

In File Explorer select the view tab and click on ‘hidden items’, then you can see AppData.

Good info, no PIN option even visible on my machine. Turned out to be because I was accessing the system remotely via RDP. Logging in locally fixed this. Probably by design.