Something happened and your PIN isn’t available [SOLVED]

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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  • Windows 10 has brought many improvements including improved security via PIN access and face recognition using a Windows Hello supported device.
  • The PIN is stored locally and is tied to a TPM chip (Trusted Platform Module). Any changes to the chip will result in the PIN not recognized. Fix this by resetting the PIN.
  • An exciting new feature that deserves our attention. Check out the Windows Hello section for more articles with guides and recommendations.
  • If you want to solve any Windows issues, check out the Windows 10 Errors Troubleshooting Hub for step-by-step, friendly instruction on how to do just that.
fix PIN not available windows 10

Solution 4 – Switch to a local account and add a PIN code

And if nothing from above helped, try to switch to a local account, and then add a PIN code. Here’s how to do that:

  1. Go to Settings > Accounts and locate your account.
  2. Click Sign in with a Local Account instead.
    Windows 10 sign in options not showing
  3. Follow the instructions to set up a local account.
  4. Sign out and sign in to your local account.
  5. Now add a PIN code.
  6. After you’ve added your PIN code you need to locate your account under the Accounts section in Settings.
  7. Choose Sign in with a Microsoft Account instead.

You can’t log in to Windows 10 with your Microsoft account? Don’t worry, we’ve got you covered.


Solution 5 – Remove and recreate your PIN

Another way to fix this problem is to remove your PIN and create a new one. This is rather simple and you can do it by following these steps:

  1. Open the Settings app and navigate to the Accounts section. From the menu on the left select Sign-in options.
  2. In the right panel, locate the PIN section and click the Remove button.
    Windows 10 add PIN nothing happens
  3. Click the Remove button once again to confirm that you want to remove your PIN.
    Windows 10 won't let me add a PIN
  4. Now enter your account password and click OK.
    Windows 10 sign in options not showing

After doing that, your PIN should be completely removed. Now you need to add your PIN again. To see how to add your PIN, be sure to check Solution 1 for detailed instructions.

After removing and recreating your PIN, the issue should be resolved completely. Many users reported that this solution fixed the problem for them, so be sure to try it out.


Solution 6 – Press Tab on the login screen

This is just a simple workaround, but it works according to users. If PIN sign-in isn’t available, you might be able to fix the problem by using this simple trick:

  1. On the login screen, press the Tab key on your keyboard.
  2. After doing that, you should see a password input field. Now click on Sign in Options and enter your PIN.

This is a simple workaround, and several users reported that it works, so feel free to try it out. We have to mention that this isn’t a permanent solution, so you’ll have to use it every time you want to login to your PC.

Editor’s Note: This article continues on the next page with more solutions to fix Windows Hello PIN errors. Bookmark this collection of guides dedicated to troubleshooting login issues, in case you might encounter other login problems, later on.

Editor's Note: This article was originally published in January 2018 and was revamped and updated in September 2020 for freshness, accuracy, and comprehensiveness.
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    • Hello, Edgar I am trying to back up my windows 10 to Windows 7 and then reverse it back to make it run more efficiently

  • Tried all no luck and yeah I don’t have the AppData folder either. Was actually starting to like Win10 too. Knew Microsoft couldn’t leave well enough alone

  • After I go to C:Windows then ServiceProfiles then LocalService there is no file or folder called AppData. What should I do?

  • Good info, no PIN option even visible on my machine. Turned out to be because I was accessing the system remotely via RDP. Logging in locally fixed this. Probably by design.