FIX: Sorry, there was a problem communicating with Netflix

Elena Constantinescu
by Elena Constantinescu
VPN Expert & Privacy Advocate
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  • Sorry, there was a problem communicating with Netflix is an error usually caused by network connectivity issues. Netflix has an official troubleshooting guide, but we think it's not thorough enough.
  • Easily fix Netflix communication issues using the 7 solutions we listed below. Get started by running an Internet speed test and comparing your download speed with the official recommendations.
  • Join our Netflix Troubleshooting Hub for more useful guides about this streaming service.
  • Visit our Network section to fix your slow Internet.
fix Sorry, there was a problem communicating with Netflix
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Netflix displays error messages whenever there’s something wrong with the online streaming service.

Thankfully, most errors are accompanied by a code that you can use to look up solutions in the Netflix Help Center.

Sorry, there was a problem communicating with Netflix. Please try again (T1.) is an error that occurs on Windows 10 computers.

According to Netflix, it usually indicates a network connectivity issue.

The official website provides a few troubleshooting steps: restart your computer and router, enhance your Wi-Fi signal, switch to wired mode, and restore your default connection settings.

But we don’t think these instructions go deep enough to help users find a resolution to this matter.

How do I fix the Sorry, there was a problem communicating with Netflix error?

Run an Internet speed test shows Internet speed test results
  1. Make sure you’re connected to the Internet
  2. Visit
  3. Wait until the website measures your connection speed
  4. Click Show more info
  5. Review your download speed

Here are the Internet connection speed recommendations made by Netflix:

  • 0.5 Mbps – Required for broadband
  • 1.5 Mbps – Recommended for broadband
  • 3.0 Mbps – Recommended for SD quality
  • 5.0 Mbps – Recommended for HD quality
  • 25 Mbps – Recommended for Ultra HD quality

If your Windows 10 PC doesn’t fulfill the requirements, try these solutions:

  • Go to Task Manager and disable any unused processes and services that consume the network bandwidth (additional web browsers, torrent clients, gaming clients, etc.)
  • Update your network drivers
  • Temporarily switch from Wi-Fi to wired mode to see if your Wi-Fi adapter or router is faulty
  • Reboot your router
  • Disable QoS (Quality of Service) in your router admin panel
  • If you have a gigabit router, connect to the 5GHz network instead of 2.4GHz (you might have to move closer to the router)

Check web browser settings

clear cookies in Chrome

Various browser settings can interfere with Internet streaming, preventing your computer from reaching Netflix.

Here’s what you can try:

  • Disable browser extensions
  • Clear cache and cookies
  • Restore browser settings to default
  • Try using a different web browser

If you’re looking for a web browser recommendation, consider using Opera.

It delivers excellent performance and comes with its own free VPN, which can sometimes unblock Netflix libraries unavailable to your region.



Use this reliable web browser with a free, built-in VPN service to watch Netflix movies and TV shows.

Use a VPN that won’t get blocked by Netflix

watch Netflix US with PIA

The Netflix Help Center recommends disabling any VPN or proxy server you might be using. That’s because the streaming service is quite successful at detecting and blocking region circumvention tools.

Since most free VPNs for Netflix use public IP addresses, it’s easy to see why they fall in this category. But a premium VPN is more reliable.

Plus, if your ISP is throttling your bandwidth due to streaming, using a VPN is necessary to hide the fact that you’re watching Netflix.

Private Internet Access is a great example. You can explore more than 12 US cities to unblock the biggest Netflix regional catalog, no matter where you’re living or traveling.

Besides Windows 10, you can set up PIA on Mac, Android, iOS, Linux, and even routers. It also works with other streaming services apart from Netflix, such as HBO Max and Peacock.

More about PIA:

  • Split tunneling
  • Exclusive DNS servers
  • No logs or leaks
  • 24/7 live chat support
  • 30-day money-back guarantee (no free trial)
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Update your device drivers

update display drivers in Device Manager

Netflix might be experiencing streaming issues due to your outdated graphic driver. Here’s how you can manually update it:

  1. Right-click the Windows 10 Start button and click Device Manager
  2. Expand the Display adapters menu
  3. Right-click your display adapter and select Update driver
  4. Click Search automatically for updated driver software
  5. Follow the on-screen instructions

If Microsoft fails to find a newer version for your GPU, you have to manually look it up on your manufacturer’s website.

But there’s always the risk of installing an incompatible driver, which could result in serious computer issues.

A safer way to do this is by turning to a software application that automatically finds, downloads and installs drivers for all your devices.

DriverFix is awesome for this role. It’s wrapped in an elegant interface and can be easily used, even by computer rookies.



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Lower your Netflix video quality

If the Sorry, there was a problem communicating with Netflix error is caused by network connectivity issues, you can set up a poorer quality for all Netflix videos if it doesn’t bother you.

  • Sign in to Netflix in your web browser
  • Go to the Account sectionaccess your Netflix account
  • Scroll down to Profile & Parental Controls
  • Select a profile
  • Find Playback settings and click Changechange Netflix playback settings
  • Set Data usage per screen to Automanage Netflix data usage per screen
  • Click Save

Use the Netflix app

download Netflix from Microsoft Store

Instead of watching Netflix in your web browser, download the official app from the Microsoft Store. It should solve any streaming issues caused by your web browser.

On the other hand, if you’re encountering the Netflix communication issue on the Netflix app, you can reinstall it. It might also be necessary to update your video driver.

Having trouble downloading the Netflix app from Microsoft Store? Check out this simple guide.

Get the latest updates for Windows 10

download Windows updates
  1. Click the Start button and type Windows Update
  2. Open the tool and click Check for Updates
  3. Download any available updates

It’s essential to keep Windows 10 updated with the latest features, improvements, and security patches. Also, Netflix needs Silverlight to work properly, which is covered by Windows Update.

If Windows 10 fails to retrieve updates, we have an awesome troubleshooting guide prepared for you.


To summarize, you can repair the Sorry, there was a problem communicating with Netflix error by running an Internet speed test and troubleshooting network connectivity issues.

It’s also a good idea to check browser settings, as well as to ditch your free VPN and replace it with a premium service that won’t get blocked by Netflix.

Additionally, you can update your device drivers to the latest version, decrease the Netflix video quality, use the dedicated Netflix app instead of your web browser, and regularly use Windows Update.

Did we fail to mention something important? How did you manage to fix the Netflix communication issue on your Windows 10 computer? Let us know in the comment section below.

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