{"id":1623,"date":"2024-01-05T12:02:10","date_gmt":"2024-01-05T12:02:10","guid":{"rendered":"https:\/\/windowsreport.com\/pt\/?p=1623"},"modified":"2025-09-17T14:47:03","modified_gmt":"2025-09-17T11:47:03","slug":"nao-e-possivel-entrar-na-playstation-network-veja-a-solucao","status":"publish","type":"post","link":"https:\/\/windowsreport.com\/pt\/nao-e-possivel-entrar-na-playstation-network-veja-a-solucao\/","title":{"rendered":"N\u00e3o \u00e9 poss\u00edvel entrar na PlayStation Network? Veja a solu\u00e7\u00e3o"},"content":{"rendered":"\n<p>A PlayStation Network permite que voc\u00ea jogue em um PC com Windows e baixe conte\u00fado gratuito ou premium, como demos e complementos. Mas muitos dos nossos leitores n\u00e3o conseguem entrar na PlayStation Network.<\/p>\n\n\n\n<p> Mas por que n\u00e3o consigo entrar na PlayStation Network? Aqui est\u00e3o alguns dos motivos mais comuns pelos quais voc\u00ea n\u00e3o consegue entrar na PlayStation Network:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"> O que devo fazer se n\u00e3o conseguir entrar na PlayStation Network?<\/h2>\n\n\n\n<p> Antes de passarmos para solu\u00e7\u00f5es mais complexas, tente estas solu\u00e7\u00f5es r\u00e1pidas:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li> Verifique o status do servidor usando a <a href=\"https:\/\/status.playstation.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">p\u00e1gina dedicada de status da PSN<\/a> . Se houver uma interrup\u00e7\u00e3o, recomendamos que voc\u00ea espere um pouco e verifique se ainda n\u00e3o consegue entrar na PlayStation Network.<\/li>\n\n\n\n<li> Quando a verifica\u00e7\u00e3o em duas etapas est\u00e1 ativada, voc\u00ea s\u00f3 pode acessar a conta com um c\u00f3digo de seguran\u00e7a. Caso voc\u00ea perca seu celular, ser\u00e1 dif\u00edcil obter um c\u00f3digo e, portanto, n\u00e3o ser\u00e1 poss\u00edvel acessar sua conta. Mas voc\u00ea pode usar <a href=\"https:\/\/www.playstation.com\/en-in\/support\/account\/2sv-issues-psn\/\" target=\"_blank\" rel=\"noreferrer noopener\">c\u00f3digos de backup 2SV<\/a> para fazer login na PlayStation Network. Ent\u00e3o tente isso.<\/li>\n<\/ul>\n\n\n\n<p> Mas se nada funcionou, v\u00e1 para as corre\u00e7\u00f5es listadas a seguir.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"> 1. Altere sua senha<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li> V\u00e1 para a <a href=\"https:\/\/my.account.sony.com\/central\/signin\/?duid=00000007000901006baaf5b4252dd823104744d0f3b0ab1d5de60d20d99ddb9884f0c1be09b13b04&amp;response_type=code&amp;client_id=e4a62faf-4b87-4fea-8565-caaabb3ac918&amp;scope=web%3Acore&amp;access_type=offline&amp;state=f0591bb91ebb2d4b961c2a836bf510628c6e27c9871d052d6e98acf4c7786753&amp;service_entity=urn%3Aservice-entity%3Apsn&amp;ui=pr&amp;smcid=web%3Apdc&amp;redirect_uri=https%3A%2F%2Fweb.np.playstation.com%2Fapi%2Fsession%2Fv1%2Fsession%3Fredirect_uri%3Dhttps%253A%252F%252Fio.playstation.com%252Fcentral%252Fauth%252Flogin%253Flocale%253Den_PH%2526postSignInURL%253Dhttps%25253A%25252F%25252Fwww.playstation.com%25252Fen-ph%25252F%2526cancelURL%253Dhttps%25253A%25252F%25252Fwww.playstation.com%25252Fen-ph%25252F%26x-psn-app-ver%3D%2540sie-ppr-web-session%252Fsession%252Fv5.10.2&amp;auth_ver=v3&amp;error=login_required&amp;error_code=4165&amp;error_description=User+is+not+authenticated&amp;no_captcha=false&amp;cid=869184db-2837-40b5-8169-260aecbd413a#\/signin\/ca?entry=ca\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">p\u00e1gina de login da PlayStation Network<\/a> <strong>.<\/strong>                        <a href=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/04\/PSN.png\"><img decoding=\"async\" class=\"wp-image-895597\" style=\"width: 300px\" src=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/04\/PSN.png\" alt=\"PSN entra na rede PlayStation\"><\/a><\/li>\n\n\n\n<li> Em seguida, clique no<strong> <\/strong><em>op\u00e7\u00e3o de login<\/em> e selecione <strong>Redefinir senha<\/strong> . <a href=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/04\/PSN-reset-password.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" class=\"wp-image-895598\" style=\"width: 300px\" src=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/04\/PSN-reset-password.png\" alt=\"n\u00e3o consigo entrar na playation network redefinir senha\"><\/a><\/li>\n\n\n\n<li> Quando solicitado, forne\u00e7a o <strong>endere\u00e7o de e-mail usado para criar sua conta PSN<\/strong> . <a href=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/04\/PSN-SIGNIN.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" class=\"wp-image-895600\" style=\"width: 400px\" src=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/04\/PSN-SIGNIN.png\" alt=\"n\u00e3o consigo fazer login na rede PlayStation psn login\"><\/a><\/li>\n\n\n\n<li> Verifique seu e-mail para obter instru\u00e7\u00f5es sobre como redefinir sua senha.<\/li>\n\n\n\n<li> Uma vez feito isso, retorne ao seu console e tente entrar na sua conta.<\/li>\n<\/ol>\n\n\n\n<p> Se voc\u00ea alterou h\u00e1 pouco tempo a senha da sua conta ou a esqueceu, alter\u00e1-la mais uma vez seria \u00fatil.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Reinicie seu PlayStation <\/h3>\n\n\n<ol class=\"rm-how-to\"><li class=\"rm-how-to__step\"><p>1. Pressione e segure o bot\u00e3o PS por aproximadamente 10 segundos at\u00e9 ver o Menu R\u00e1pido.<\/p>\n<p>&nbsp;<\/p>\n<\/li><li class=\"rm-how-to__step\"><p>2. Em seguida, v\u00e1 para a guia <strong>Energia<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<\/li><li class=\"rm-how-to__step\"><p>3. Selecione a op\u00e7\u00e3o <strong>Reiniciar<\/strong>.<\/p>\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" style=\"max-width: 80%;width:546px\" src=\"https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2024\/01\/PSRestart.jpg\" srcset=\"https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2024\/01\/PSRestart.jpg 546w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2024\/01\/PSRestart-300x197.jpg 300w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2024\/01\/PSRestart-320x210.jpg 320w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2024\/01\/PSRestart-120x79.jpg 120w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2024\/01\/PSRestart-140x92.jpg 140w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2024\/01\/PSRestart-64x42.jpg 64w\" sizes=\"(max-width: 546px) 100vw, 546px\" alt=\"\" \/><\/figure><\/div><\/li><li class=\"rm-how-to__step\"><p>4. Confirme sua a\u00e7\u00e3o.<\/p>\n<\/li><li class=\"rm-how-to__step\"><p>5. Aguarde alguns segundos enquanto o console \u00e9 reiniciado e tente entrar na sua conta novamente.<\/p>\n<\/li><h3 class=\"rm-how-to__block-title\" id=\"\"><\/h3><p>Reiniciar seu PlayStation geralmente \u00e9 o primeiro passo a ser tentado se voc\u00ea encontrar pequenos bugs e falhas. Esta solu\u00e7\u00e3o f\u00e1cil pode ajud\u00e1-lo a entrar na PlayStation Network sem problemas.<\/p>\n<\/ol><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\/\",\"@type\":\"HowTo\",\"step\":[{\"@type\":\"HowToStep\",\"url\":\"https:\/\/windowsreport.com\/pt\/nao-e-possivel-entrar-na-playstation-network-veja-a-solucao\/#rm-how-to-block_3fc1b7586af7ef3a76590160dc1cb2d2-\",\"itemListElement\":{\"@type\":\"HowToDirection\",\"text\":\"1. Pressione e segure o bot\\u00e3o PS por aproximadamente 10 segundos at\\u00e9 ver o Menu R\\u00e1pido. &nbsp;\"}},{\"@type\":\"HowToStep\",\"url\":\"https:\/\/windowsreport.com\/pt\/nao-e-possivel-entrar-na-playstation-network-veja-a-solucao\/#rm-how-to-block_3fc1b7586af7ef3a76590160dc1cb2d2-\",\"itemListElement\":{\"@type\":\"HowToDirection\",\"text\":\"2. Em seguida, v\\u00e1 para a guia Energia. &nbsp;\"}},{\"@type\":\"HowToStep\",\"url\":\"https:\/\/windowsreport.com\/pt\/nao-e-possivel-entrar-na-playstation-network-veja-a-solucao\/#rm-how-to-block_3fc1b7586af7ef3a76590160dc1cb2d2-\",\"itemListElement\":{\"@type\":\"HowToDirection\",\"text\":\"3. Selecione a op\\u00e7\\u00e3o Reiniciar.\"},\"image\":{\"@type\":\"ImageObject\",\"url\":\"https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2024\/01\/PSRestart.jpg\",\"width\":546,\"height\":358}},{\"@type\":\"HowToStep\",\"url\":\"https:\/\/windowsreport.com\/pt\/nao-e-possivel-entrar-na-playstation-network-veja-a-solucao\/#rm-how-to-block_3fc1b7586af7ef3a76590160dc1cb2d2-\",\"itemListElement\":{\"@type\":\"HowToDirection\",\"text\":\"4. Confirme sua a\\u00e7\\u00e3o.\"}},{\"@type\":\"HowToStep\",\"url\":\"https:\/\/windowsreport.com\/pt\/nao-e-possivel-entrar-na-playstation-network-veja-a-solucao\/#rm-how-to-block_3fc1b7586af7ef3a76590160dc1cb2d2-\",\"itemListElement\":{\"@type\":\"HowToDirection\",\"text\":\"5. Aguarde alguns segundos enquanto o console \\u00e9 reiniciado e tente entrar na sua conta novamente.\"}}],\"name\":\"\",\"description\":\"Reiniciar seu PlayStation geralmente \\u00e9 o primeiro passo a ser tentado se voc\\u00ea encontrar pequenos bugs e falhas. Esta solu\\u00e7\\u00e3o f\\u00e1cil pode ajud\\u00e1-lo a entrar na PlayStation Network sem problemas.\",\"totalTime\":\"\",\"difficulty\":false,\"tool\":[]}<\/script>\n\n\n<h3 class=\"wp-block-heading\"> 3. Verifique se h\u00e1 atualiza\u00e7\u00f5es pendentes<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li> Entre nas <strong>configura\u00e7\u00f5es do PS4<\/strong> usando seu controlador.<\/li>\n\n\n\n<li> Em seguida, v\u00e1 para <strong>Atualiza\u00e7\u00e3o de software do sistema<\/strong> . <a href=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/04\/PSN-UPDATE.jpg\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" class=\"wp-image-895821\" style=\"width: 700px\" src=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/04\/PSN-UPDATE.jpg\" alt=\"atualiza\u00e7\u00e3o do psn entrar na playstation network\"><\/a><\/li>\n\n\n\n<li> Selecione <strong>Atualizar agora<\/strong> e ent\u00e3o aguarde enquanto seu console verifica as atualiza\u00e7\u00f5es dispon\u00edveis.<\/li>\n\n\n\n<li> Se uma atualiza\u00e7\u00e3o estiver dispon\u00edvel, clique em <strong>Aceitar<\/strong> e siga as instru\u00e7\u00f5es na tela para instal\u00e1-la.<\/li>\n<\/ol>\n\n\n\n<p> <strong>Se voc\u00ea tem um PS5, veja o que fazer:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li> No seu PlayStation 5, v\u00e1 em <strong>Configura\u00e7\u00f5es<\/strong> e acesse a <em>aba Sistema<\/em> .<\/li>\n\n\n\n<li>Navegue at\u00e9 <strong>Software do sistema<\/strong> e selecione <em>Atualiza\u00e7\u00e3o e configura\u00e7\u00f5es do software do sistema<\/em> <strong>.<\/strong> <a href=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/04\/PSN-SYSTEM-UPDATE.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" class=\"wp-image-895822\" style=\"width: 600px\" src=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/04\/PSN-SYSTEM-UPDATE.png\" alt=\"entrar na playation network atualiza\u00e7\u00e3o do sistema psn\"><\/a><\/li>\n\n\n\n<li> Clique em <strong>Atualizar software do sistema<\/strong> e escolha <em>Atualizar usando a Internet<\/em> .<\/li>\n<\/ol>\n\n\n\n<p> Uma das coisas a verificar quando voc\u00ea est\u00e1 tendo problemas para fazer login \u00e9 se h\u00e1 alguma atualiza\u00e7\u00e3o recente pendente em seu console. \u00c0s vezes, atualiz\u00e1-lo pode ajudar a resolver o problema. Isso tamb\u00e9m ajuda quando se depara com <a href=\"https:\/\/windowsreport.com\/the-page-cannot-be-displayed-80710a06\/\" target=\"_blank\" rel=\"noreferrer noopener\">A p\u00e1gina n\u00e3o pode ser exibida. (80710a06)<\/a> Erro PS3. <\/p>\n\n\n\n\n\n<h3 class=\"wp-block-heading\"> 4. Verifique a suspens\u00e3o da conta<\/h3>\n\n\n\n<p> Ao criar uma conta na PlayStation Network, voc\u00ea concorda em obedecer aos Termos de Servi\u00e7o. Se voc\u00ea violar estes termos, eles poder\u00e3o suspender o acesso do seu console \u00e0 PlayStation Network e, como resultado, voc\u00ea n\u00e3o poder\u00e1 entrar nele.<\/p>\n\n\n\n<p> A suspens\u00e3o pode ser permanente ou tempor\u00e1ria. Por\u00e9m, no caso de suspens\u00e3o permanente, voc\u00ea pode <a href=\"https:\/\/www.playstation.com\/en-in\/support\/account\/appeal-suspension-psn\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">recorrer da PSN para a retirada do banimento<\/a> . <a href=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/04\/PSN-2-1.png\"><img decoding=\"async\" class=\"wp-image-897141\" style=\"width: 700px\" src=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/04\/PSN-2-1.png\" alt=\"N\u00e3o consigo entrar nas configura\u00e7\u00f5es da PlayStation Network PSN\"><\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"> 5. Pague a d\u00edvida <\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/04\/image-41.png\"><img decoding=\"async\" src=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/04\/image-41.png\" alt=\"n\u00e3o consigo entrar na solu\u00e7\u00e3o playation network\" class=\"wp-image-897199\" \/><\/a><\/figure>\n<\/div>\n\n\n<p> Com tantos m\u00e9todos de pagamento, fazer compras na PlayStation Store nunca foi t\u00e3o f\u00e1cil. Mas com uma grande escolha vem uma grande responsabilidade. Mas se a cobran\u00e7a do seu m\u00e9todo de pagamento tiver sido revertida, voc\u00ea poder\u00e1 ficar sem acesso \u00e0 PSN.<\/p>\n\n\n\n<p> Ent\u00e3o no caso de um estorno, a PSN pode reagir r\u00e1pido para proteger a sua conta contra atividades fraudulentas. Se ocorrer um estorno sem justa causa, voc\u00ea manter\u00e1 o acesso \u00e0 sua conta apenas depois que a d\u00edvida for paga.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"> 6. Desative a verifica\u00e7\u00e3o em duas etapas<\/h3>\n\n\n\n<p> Se voc\u00ea tiver Google TV ou Media Go, receber\u00e1 uma mensagem de senha errada na primeira vez que fizer login nesses dispositivos com seu c\u00f3digo 2SV.<\/p>\n\n\n\n<p> Isso \u00e9 apenas tempor\u00e1rio e pode ser resolvido. Basta <a href=\"https:\/\/www.playstation.com\/en-in\/support\/account\/2sv-psn-login\/#off\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">desativar a 2SV<\/a> ao fazer login e ativ\u00e1-la assim que terminar. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/04\/image-42.png\"><img decoding=\"async\" src=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/04\/image-42.png\" alt=\"n\u00e3o consigo entrar nos m\u00e9todos da playation network\" class=\"wp-image-897200\" \/><\/a><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\"> 7. Entre em contato com o suporte do PlayStation <\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/04\/image-43.png\"><img decoding=\"async\" src=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/04\/image-43.png\" alt=\"n\u00e3o consigo entrar na playation network entrar em contato com o suporte\" class=\"wp-image-897201\" \/><\/a><\/figure>\n<\/div>\n\n\n<p> Suponha que voc\u00ea n\u00e3o consiga fornecer as informa\u00e7\u00f5es de verifica\u00e7\u00e3o de sua conta ou acesse o e-mail com um link para redefinir sua senha. Nesse caso, recomendamos entrar em contato com <a href=\"https:\/\/www.playstation.com\/en-in\/support\/contact-us\/#account\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">o suporte da PSN<\/a> para obter mais assist\u00eancia.<\/p>\n\n\n\n<p> Quais s\u00e3o alguns dos problemas mais relatados na PlayStation Network? Descrevemos alguns dos problemas mais comuns da PSN abaixo:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li> <strong>Falha no login na PlayStation Network<\/strong> : Se voc\u00ea enfrentar um erro de login na PSN, ser\u00e1 necess\u00e1rio verificar se seu ID ou senha online est\u00e1 incorreto ou se os servidores PSN est\u00e3o inativos. Aqui, inclu\u00edmos maneiras mais r\u00e1pidas de corrigir o <a href=\"https:\/\/windowsreport.com\/error-occurred-sign-in-log-out-ps4\/\">erro de login da PSN<\/a>.<\/li>\n\n\n\n<li> <strong><a href=\"https:\/\/windowsreport.com\/playstation-4-error-nw-31473-8\/\">Erro PlayStation 4 NW-31473-8<\/a><\/strong> : \u00c9 um problema bem irritante que pode acontecer com qualquer pessoa que use o console. No entanto, temos um guia r\u00e1pido para orient\u00e1-lo na solu\u00e7\u00e3o do problema para sempre.<\/li>\n\n\n\n<li> <strong>O conte\u00fado n\u00e3o pode ser selecionado neste momento<\/strong> ( <strong>erro do PS4<\/strong> ): Se voc\u00ea estiver recebendo o erro <a href=\"https:\/\/windowsreport.com\/this-content-cannot-be-selected-at-this-time-ps4\/\">O conte\u00fado n\u00e3o pode ser selecionado neste momento no seu PS4<\/a>, pode ser frustrante. Embora n\u00e3o haja uma solu\u00e7\u00e3o oficial para esse problema, existem alguns m\u00e9todos de solu\u00e7\u00e3o de problemas detalhados em nosso guia que voc\u00ea deve tentar.<\/li>\n<\/ul>\n\n\n\n<p> Embora o Xbox One muitas vezes ofusque o PS4, existem muitos motivos para escolher o console da Sony. Assim, voc\u00ea pode conferir nosso guia sobre os melhores emuladores de PS4 para PC para curtir seus jogos favoritos.<\/p>\n\n\n\n<p> Mas se houver algo que n\u00e3o consideramos, deixe um coment\u00e1rio abaixo. E com certeza tentaremos resolver o problema.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A PlayStation Network permite que voc\u00ea jogue em um PC com Windows e baixe conte\u00fado gratuito ou premium, como demos e complementos. Mas muitos dos nossos leitores n\u00e3o conseguem entrar na PlayStation Network. Mas por que n\u00e3o consigo entrar na PlayStation Network? Aqui est\u00e3o alguns dos motivos mais comuns pelos quais voc\u00ea n\u00e3o consegue entrar [&hellip;]<\/p>\n","protected":false},"author":2284,"featured_media":1624,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_enabled_clarity":"","footnotes":""},"categories":[55],"tags":[79],"work":[],"class_list":["post-1623","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tutoriais","tag-ps4"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>N\u00e3o \u00e9 poss\u00edvel entrar na PlayStation Network? 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