{"id":631,"date":"2023-11-18T14:07:43","date_gmt":"2023-11-18T14:07:43","guid":{"rendered":"https:\/\/windowsreport.com\/pt\/?p=631"},"modified":"2025-09-10T11:41:26","modified_gmt":"2025-09-10T08:41:26","slug":"global-protect-vpn-nao-conecta-correcao-em-3-etapas","status":"publish","type":"post","link":"https:\/\/windowsreport.com\/pt\/global-protect-vpn-nao-conecta-correcao-em-3-etapas\/","title":{"rendered":"Global Protect VPN n\u00e3o conecta: corre\u00e7\u00e3o em 3 etapas"},"content":{"rendered":"\n<p>O servi\u00e7o <strong>GlobalProtect VPN<\/strong> protege a rede e os dados da sua organiza\u00e7\u00e3o contra amea\u00e7as fora do firewall. Ele usa uma conex\u00e3o de rede privada virtual (VPN) que conecta sua rede ao servi\u00e7o GlobalProtect baseado em nuvem.<\/p>\n\n\n\n<p> Voc\u00ea pode<a href=\"https:\/\/windowsreport.com\/globalprotect-vpn-windows-11\/\"> baixar o GlobalProtect VPN <\/a>e proteger seus dispositivos mesmo ao usar redes inseguras. Isso permite que voc\u00ea acesse remotamente recursos corporativos, como e-mail e servidores de arquivos, ao mesmo tempo que protege esses recursos contra acesso n\u00e3o autorizado por software malicioso e hackers.<\/p>\n\n\n\n<p> Embora fa\u00e7a um bom trabalho, \u00e0s vezes a conex\u00e3o pode falhar, deixando seu sistema vulner\u00e1vel e em risco contra invasores. Na maioria dos casos, voc\u00ea descobrir\u00e1 que a conex\u00e3o do GlobalProtect falhou porque o adaptador virtual n\u00e3o foi configurado corretamente.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"> Por que o GlobalProtect n\u00e3o est\u00e1 se conectando?<\/h2>\n\n\n\n<p> Quando a conex\u00e3o de rede falha, o GlobalProtect pode n\u00e3o estar dispon\u00edvel ou ter sua funcionalidade limitada. Voc\u00ea pode receber uma mensagem dizendo <em>GlobalProtect VPN sem conectividade de rede, verifique sua conex\u00e3o de rede<\/em> ou <em>Falha na conex\u00e3o: a conex\u00e3o de rede est\u00e1 inacess\u00edvel ou o portal n\u00e3o responde.<\/em><\/p>\n\n\n\n<p> Algumas das causas da desconex\u00e3o incluem:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li> <strong>Falha de rede<\/strong> <strong>&#8211;<\/strong> A causa mais comum de falha na conex\u00e3o \u00e9 quando o GlobalProtect n\u00e3o tem conectividade de rede. Voc\u00ea pode corrigir isso garantindo que o firewall, o cliente VPN e o servidor GlobalProtect Gateway estejam todos na mesma sub-rede e sejam capazes de se comunicar pela rede.<\/li>\n\n\n\n<li> <strong>Configura\u00e7\u00e3o inadequada de firewall<\/strong> \u2013 Um conjunto de regras de firewall pode impedir que o tr\u00e1fego chegue ao GlobalProtect Gateway. O conjunto de regras precisa permitir todos os endere\u00e7os IP na sub-rede do app e quaisquer endere\u00e7os IP usados \u200b\u200bpor clientes VPN.<\/li>\n\n\n\n<li> <strong>A porta est\u00e1 bloqueada<\/strong> &#8211; Se voc\u00ea tiver um firewall instalado em sua rede, certifique-se de que ele n\u00e3o esteja bloqueando o servi\u00e7o do app. Voc\u00ea pode verificar isso executando um teste do <em>Internet Control Message Protocol <\/em>(ICMP) do computador cliente para o endere\u00e7o IP do servidor do GlobalProtect gateway.<\/li>\n<\/ul>\n\n\n\n<p> Depois de estabelecer uma conex\u00e3o, voc\u00ea pode estar se perguntando: <strong>como fa\u00e7o para atualizar a conex\u00e3o do GlobalProtect?<\/strong><\/p>\n\n\n\n<p> Siga as etapas abaixo para atualizar:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li> Inicie <strong>o GlobalProtect<\/strong> em sua \u00e1rea de trabalho.<\/li>\n\n\n\n<li> Selecione as tr\u00eas linhas horizontais no canto superior direito para abrir <em>Configura\u00e7\u00f5es<\/em> e clique em <strong>Atualizar conex\u00e3o<\/strong>.                                                 <a href=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/05\/Refresh-GlobalProtect-connection.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" class=\"wp-image-923277\" style=\"width: 460px\" src=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/05\/Refresh-GlobalProtect-connection.png\" alt=\"\"><\/a><\/li>\n\n\n\n<li> Clique em <em>OK<\/em> na pr\u00f3xima janela que aparece para confirmar. <a href=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/05\/Confirm-refresh.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" class=\"wp-image-923279\" style=\"width: 412px\" src=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/05\/Confirm-refresh.png\" alt=\"\"><\/a><\/li>\n<\/ol>\n\n\n\n<p> Se isso n\u00e3o funcionar, voc\u00ea pode reiniciar o PC para restabelecer a conex\u00e3o.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"> Dica r\u00e1pida:<\/h4>\n\n\n\n<p> Mesmo segundos de inatividade de uma VPN podem colocar em risco a integridade dos dados da sua organiza\u00e7\u00e3o. Uma empresa deve proteger seus dados de todas as maneiras.<\/p>\n\n\n\n<p> Se voc\u00ea usa uma vers\u00e3o gratuita ou de teste do GlobalProtect que continua causando problemas, tente usar uma VPN mais confi\u00e1vel. Defenda sua privacidade com as solu\u00e7\u00f5es de seguran\u00e7a <strong>VPN Always On<\/strong> do Perimeter 81. Integre e proteja facilmente os recursos cr\u00edticos da sua empresa em uma \u00fanica plataforma. <\/p>\n\n\n\n<section class=\"wp-block-windowsreport-companion-disposable-cta-block rmudcb\"><img decoding=\"async\" class=\"rmudcb__image\" src=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2020\/09\/Perimeter-81-logo-210x160.png\" alt=\"\" \/> <div class=\"rmudcb__content\"><h3>  Perimeter 81 <\/h3> <span> Sempre apostando em seguran\u00e7a e criptografia para empresas de alto valor. <\/span> <\/div> <div class=\"rmudcb__button\"><strong> Verifique o pre\u00e7o <\/strong> <a href=\"https:\/\/out.reflectormedia.com\/c?o=20566366&amp;m=17686&amp;a=758367&amp;aff_sub1=[current_url]&amp;aff_sub2=Native_CTA\" class=\"btn btn--big btn--rounded btn--icon btn--basket\" target=\"_blank\" rel=\"noopener noreferrer\"> Visite o site <\/a> <\/div> <\/section>\n\n\n\n<h2 class=\"wp-block-heading\">Como fa\u00e7o para corrigir o GlobalProtect que n\u00e3o est\u00e1 conectando?<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"> 1. GlobalProtect n\u00e3o conecta no Windows 11 e Windows 10<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"> 1. Reinicie o servi\u00e7o GlobalProtect<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li> Clique no bot\u00e3o <kbd>Windows<\/kbd> com o bot\u00e3o direito e selecione <em>Gerenciador de Tarefas<\/em> na barra. <img decoding=\"async\" width=\"288\" height=\"536\" class=\"wp-image-295\" style=\"width: 250px\" src=\"https:\/\/windowsreport.com\/wp-content\/uploads\/sites\/2\/2023\/10\/Gerenciador-de-tarefas.png\" alt=\"\" srcset=\"https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/10\/Gerenciador-de-tarefas.png 288w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/10\/Gerenciador-de-tarefas-161x300.png 161w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/10\/Gerenciador-de-tarefas-113x210.png 113w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/10\/Gerenciador-de-tarefas-64x120.png 64w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/10\/Gerenciador-de-tarefas-75x140.png 75w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/10\/Gerenciador-de-tarefas-34x64.png 34w\" sizes=\"(max-width: 288px) 100vw, 288px\" \/><\/li>\n\n\n\n<li> Selecione a guia <em>Servi\u00e7os<\/em> , localize <strong>PanGPS<\/strong> , clique com o bot\u00e3o direito sobre ela e clique em <em>Reiniciar<\/em> . <a href=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/05\/Restart-GlobalProtect.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" class=\"wp-image-923263\" style=\"width: 969px\" src=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/05\/Restart-GlobalProtect.png\" alt=\"\"><\/a><\/li>\n\n\n\n<li> Tente reconectar.<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\"> 2. Desinstale e reinstale o GlobalProtect<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li> Pressione as teclas <kbd>Windows<\/kbd> + <kbd>X<\/kbd> simultaneamente, digite <strong>Painel de Controle<\/strong> na barra de pesquisa e clique em <em>Abrir<\/em> .download GlobalProtect para configurar novamente. <img decoding=\"async\" width=\"830\" height=\"678\" class=\"wp-image-410\" style=\"width: 650px\" src=\"https:\/\/windowsreport.com\/wp-content\/uploads\/sites\/2\/2023\/10\/Abrir-painel-de-Controle.png\" alt=\"\" srcset=\"https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/10\/Abrir-painel-de-Controle.png 830w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/10\/Abrir-painel-de-Controle-300x245.png 300w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/10\/Abrir-painel-de-Controle-768x627.png 768w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/10\/Abrir-painel-de-Controle-257x210.png 257w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/10\/Abrir-painel-de-Controle-120x98.png 120w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/10\/Abrir-painel-de-Controle-140x114.png 140w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/10\/Abrir-painel-de-Controle-64x52.png 64w\" sizes=\"(max-width: 830px) 100vw, 830px\" \/><\/li>\n\n\n\n<li>Navegue at\u00e9 <strong>Programas e Recursos<\/strong> e selecione <em>Desinstalar um Programa<\/em>. <img decoding=\"async\" width=\"828\" height=\"486\" class=\"wp-image-476\" style=\"width: 650px\" src=\"https:\/\/windowsreport.com\/wp-content\/uploads\/sites\/2\/2023\/10\/Programas-Desinstalar-um-programa.png\" alt=\"\" srcset=\"https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/10\/Programas-Desinstalar-um-programa.png 828w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/10\/Programas-Desinstalar-um-programa-300x176.png 300w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/10\/Programas-Desinstalar-um-programa-768x451.png 768w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/10\/Programas-Desinstalar-um-programa-330x194.png 330w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/10\/Programas-Desinstalar-um-programa-120x70.png 120w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/10\/Programas-Desinstalar-um-programa-140x82.png 140w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/10\/Programas-Desinstalar-um-programa-64x38.png 64w\" sizes=\"(max-width: 828px) 100vw, 828px\" \/><\/li>\n\n\n\n<li>Localize <strong>GlobalProtect<\/strong> e clique em <em>Desinstalar<\/em>. <img decoding=\"async\" width=\"900\" height=\"500\" class=\"wp-image-633\" style=\"width: 650px\" src=\"https:\/\/windowsreport.com\/wp-content\/uploads\/sites\/2\/2023\/11\/Uninstall-GlobalProtect.png\" alt=\"\" srcset=\"https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/11\/Uninstall-GlobalProtect.png 900w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/11\/Uninstall-GlobalProtect-300x167.png 300w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/11\/Uninstall-GlobalProtect-768x427.png 768w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/11\/Uninstall-GlobalProtect-330x183.png 330w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/11\/Uninstall-GlobalProtect-120x67.png 120w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/11\/Uninstall-GlobalProtect-140x78.png 140w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/11\/Uninstall-GlobalProtect-64x36.png 64w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\"> 3. Reinicie o seu PC<\/h4>\n\n\n\n<p> Se voc\u00ea estiver usando o GlobalProtect e tiver dificuldade para se conectar \u00e0 VPN, confirme se o seu PC est\u00e1 conectado \u00e0 Internet. \u00c0s vezes, o GlobalProtect se desconecta do Wi-Fi sozinho.<\/p>\n\n\n\n<p> Nesses casos, tente reiniciar o seu PC. Reiniciar o sistema ajuda a fechar quaisquer programas problem\u00e1ticos que possam interferir na conex\u00e3o. Depois de fazer login novamente, voc\u00ea poder\u00e1 proteger uma conex\u00e3o.                                                                      <img decoding=\"async\" width=\"563\" height=\"227\" class=\"wp-image-491\" style=\"width: 400px\" src=\"https:\/\/windowsreport.com\/wp-content\/uploads\/sites\/2\/2023\/10\/reiniciar.png\" alt=\"\" srcset=\"https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/10\/reiniciar.png 563w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/10\/reiniciar-300x121.png 300w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/10\/reiniciar-330x133.png 330w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/10\/reiniciar-120x48.png 120w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/10\/reiniciar-140x56.png 140w, https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2023\/10\/reiniciar-64x26.png 64w\" sizes=\"(max-width: 563px) 100vw, 563px\" \/><\/p>\n\n\n\n\n\n<h3 class=\"wp-block-heading\"> 2. GlobalProtect n\u00e3o conecta no Windows 7<\/h3>\n\n\n\n<p> Se voc\u00ea enfrentar esse problema no Windows 7, o aplicativo pode estar desatualizado. Atualizar o cliente VPN GlobalProtect resolver\u00e1 o problema.<\/p>\n\n\n\n<p> Caso uma atualiza\u00e7\u00e3o n\u00e3o resolva o problema, tente mudar para uma vers\u00e3o diferente. \u00c0s vezes, certas vers\u00f5es s\u00e3o afetadas por bugs e alterar as vers\u00f5es resolver\u00e1 o problema.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"> 3. GlobalProtect n\u00e3o conecta no Mac<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"> Revise as permiss\u00f5es de seguran\u00e7a<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li> No seu Mac, clique no <strong>\u00edcone da Apple<\/strong> e selecione <em>Prefer\u00eancias do Sistema<\/em> . <a href=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/05\/System-preferences-Mac.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" class=\"wp-image-923288\" style=\"width: 823px\" src=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/05\/System-preferences-Mac.png\" alt=\"\"><\/a><\/li>\n\n\n\n<li> Clique em <strong>Seguran\u00e7a e Privacidade.<\/strong> <a href=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/05\/MAC-security-and-privacy.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" class=\"wp-image-923285\" style=\"width: 668px\" src=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/05\/MAC-security-and-privacy.png\" alt=\"\"><\/a><\/li>\n\n\n\n<li> Selecione a guia <em>Geral<\/em> e clique em <strong>Permitir<\/strong> em <em>O software do sistema da Palo Alto Networks foi bloqueado para carregamento<\/em> . <a href=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/05\/Allow-GlobalProtect.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" class=\"wp-image-923286\" style=\"width: 758px\" src=\"https:\/\/windowsreport.com\/wp-content\/uploads\/2022\/05\/Allow-GlobalProtect.png\" alt=\"\"><\/a><\/li>\n\n\n\n<li> Al\u00e9m disso, clique no <strong>\u00edcone de cadeado<\/strong> para evitar novas altera\u00e7\u00f5es.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"> Quanto tempo o GlobalProtect leva para se conectar?<\/h3>\n\n\n\n<p> Embora muitos fatores possam afetar o tempo que leva para se conectar \u00e0 VPN GlobalProtect, o tempo geral \u00e9 de at\u00e9 15 segundos para a tela de login aparecer e de 30 a 45 segundos para a conex\u00e3o real.<\/p>\n\n\n\n<p>Consequentemente, a velocidade da sua rede tamb\u00e9m determinar\u00e1 quanto tempo levar\u00e1 para estabelecer uma conex\u00e3o. Isso significa que uma rede de alta velocidade com pouco tr\u00e1fego pode levar menos tempo do que uma rede de baixa velocidade com muito tr\u00e1fego.<\/p>\n\n\n\n<p> Voc\u00ea pode esperar um tempo de conex\u00e3o inferior a 10 segundos se a rede for r\u00e1pida o suficiente. Se voc\u00ea estiver usando uma VPN com conex\u00e3o lenta, pode levar at\u00e9 30 segundos ou mais.<\/p>\n\n\n\n<p> Se voc\u00ea estava tendo problemas de conex\u00e3o com o GlobalProtect, esperamos que tenha tentado uma ou mais de nossas solu\u00e7\u00f5es recomendadas e resolvido seu problema.<\/p>\n\n\n\n<p> Este n\u00e3o \u00e9 o \u00fanico problema que voc\u00ea pode encontrar, e muitos relataram que o <a href=\"https:\/\/windowsreport.com\/globalprotect-not-prompting-for-credentials\/\">GlobalProtect n\u00e3o estava solicitando credenciais<\/a>, mas existem maneiras de corrigir esse problema.<\/p>\n\n\n\n<p> Enquanto voc\u00ea ainda est\u00e1 aqui, voc\u00ea tamb\u00e9m pode conferir nossa excelente lista de <a href=\"https:\/\/windowsreport.com\/best-corporate-vpn-software\/\">VPNs para pequenas empresas<\/a> que tamb\u00e9m fazem um bom trabalho como o GlobalProtect.<\/p>\n\n\n\n<p> Deixe-nos saber qual VPN voc\u00ea usa, se voc\u00ea \u00e9 uma empresa de grande ou pequena escala, e alguns dos motivos pelos quais voc\u00ea escolheu esta aplica\u00e7\u00e3o na se\u00e7\u00e3o de coment\u00e1rios abaixo.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>O servi\u00e7o GlobalProtect VPN protege a rede e os dados da sua organiza\u00e7\u00e3o contra amea\u00e7as fora do firewall. Ele usa uma conex\u00e3o de rede privada virtual (VPN) que conecta sua rede ao servi\u00e7o GlobalProtect baseado em nuvem. Voc\u00ea pode baixar o GlobalProtect VPN e proteger seus dispositivos mesmo ao usar redes inseguras. Isso permite que [&hellip;]<\/p>\n","protected":false},"author":197,"featured_media":632,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_enabled_clarity":"","footnotes":""},"categories":[55],"tags":[81],"work":[],"class_list":["post-631","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tutoriais","tag-erros-na-vpn"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Global Protect VPN n\u00e3o conecta: corre\u00e7\u00e3o em 3 etapas - WindowsReport<\/title>\n<meta name=\"description\" content=\"Voc\u00ea est\u00e1 tendo problemas com a conectividade da rede VPN GlobalProtect? 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