{"id":6382,"date":"2026-08-08T12:42:07","date_gmt":"2026-08-08T12:42:07","guid":{"rendered":"https:\/\/windowsreport.com\/pt\/microsoft-teams-live-chat-vai-encerrar-a-5-de-outubro\/"},"modified":"2026-08-08T12:42:07","modified_gmt":"2026-08-08T12:42:07","slug":"microsoft-teams-live-chat-vai-encerrar-a-5-de-outubro","status":"publish","type":"post","link":"https:\/\/windowsreport.com\/pt\/microsoft-teams-live-chat-vai-encerrar-a-5-de-outubro\/","title":{"rendered":"Microsoft Teams Live Chat vai encerrar a 5 de outubro"},"content":{"rendered":"\n

A aposentadoria do Teams Live Chat agora \u00e9 oficial, com a Microsoft a confirmar que a funcionalidade de comunica\u00e7\u00e3o com clientes deixar\u00e1 de funcionar a 5 de outubro de 2026.<\/p>\n\n\n\n

A Microsoft est\u00e1 a descontinuar a funcionalidade Live Chat<\/a> cerca de 18 meses ap\u00f3s a sua introdu\u00e7\u00e3o. A empresa afirma que pretende concentrar os seus recursos em novas ferramentas de comunica\u00e7\u00e3o e envolvimento com o cliente.<\/p>\n\n\n\n

A Microsoft j\u00e1 tinha impedido as organiza\u00e7\u00f5es de criar novas configura\u00e7\u00f5es do Live Chat a 6 de agosto. As empresas que utilizam atualmente o servi\u00e7o devem remover os widgets existentes nos seus sites antes do prazo de outubro.<\/p>\n\n\n\n

Quaisquer widgets do Live Chat que permane\u00e7am instalados ap\u00f3s 5 de outubro ser\u00e3o automaticamente ocultados.<\/p>\n\n\n\n

Teams Live Chat conectava visitantes do site com equipas de suporte<\/h2>\n\n\n\n

O Live Chat vinha inclu\u00eddo nos planos Microsoft 365 Business Basic, Business Standard e Business Premium que inclu\u00edam o Teams.<\/p>\n\n\n\n

As empresas podiam adicionar um widget de chat diretamente nos seus sites. Os clientes podiam ent\u00e3o usar o widget para contactar colaboradores ou equipas de suporte sem sair do site, enquanto os agentes geriam essas conversas atrav\u00e9s do Teams.<\/p>\n\n\n\n

O tempo de vida relativamente curto significa que a Microsoft ir\u00e1 descontinuar a funcionalidade menos de dois anos ap\u00f3s a ter disponibilizado.<\/p>\n\n\n\n

Os dados existentes do Teams Live Chat permanecer\u00e3o dispon\u00edveis<\/h3>\n\n\n\n

Quando a Microsoft descontinuar o Live Chat a 5 de outubro, as mensagens dos clientes deixar\u00e3o de chegar ao Teams.<\/p>\n\n\n\n

As organiza\u00e7\u00f5es tamb\u00e9m deixar\u00e3o de ter suporte para novas conversas, escalonamentos e outras intera\u00e7\u00f5es com clientes geridas atrav\u00e9s do servi\u00e7o.<\/p>\n\n\n\n

No entanto, a Microsoft n\u00e3o remover\u00e1 os canais do Teams criados anteriormente para o Live Chat. As empresas tamb\u00e9m manter\u00e3o acesso \u00e0s informa\u00e7\u00f5es dos clientes j\u00e1 armazenadas atrav\u00e9s dessas conversas.<\/p>\n\n\n\n

A aposentadoria, portanto, afeta a atividade futura e n\u00e3o os dados hist\u00f3ricos do Live Chat.<\/p>\n\n\n\n

A Microsoft recomenda o Dynamics 365 e o Copilot Studio<\/h3>\n\n\n\n

A Microsoft est\u00e1 a encaminhar as organiza\u00e7\u00f5es que ainda necessitam de suporte ao cliente baseado no site para o Dynamics 365 Contact Center com Live Chat.<\/p>\n\n\n\n

A empresa recomenda tamb\u00e9m o Copilot Studio, que oferece capacidades com tecnologia de IA para cen\u00e1rios de envolvimento com o cliente e contact center.<\/p>\n\n\n\n

Em simult\u00e2neo, a Microsoft continua a expandir outras \u00e1reas do Teams. O Facilitator AI poder\u00e1 em breve participar em reuni\u00f5es de canal do Teams<\/a>, e o Teams tamb\u00e9m mostrar\u00e1 Pr\u00e9mios e Certifica\u00e7\u00f5es como crach\u00e1s<\/a> nos cart\u00f5es de perfil dos utilizadores.<\/p>\n\n\n\n

Via The Register<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

A aposentadoria do Teams Live Chat agora \u00e9 oficial, com a Microsoft a confirmar que a funcionalidade de comunica\u00e7\u00e3o com clientes deixar\u00e1 de funcionar a 5 de outubro de 2026. A Microsoft est\u00e1 a descontinuar a funcionalidade Live Chat cerca de 18 meses ap\u00f3s a sua introdu\u00e7\u00e3o. A empresa afirma que pretende concentrar os seus […]<\/p>\n","protected":false},"author":49,"featured_media":6383,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_enabled_clarity":"","footnotes":""},"categories":[55],"tags":[],"work":[],"class_list":["post-6382","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tutoriais"],"acf":[],"yoast_head":"\nMicrosoft Teams Live Chat vai encerrar a 5 de outubro - WindowsReport PT (Portuguese)<\/title>\n<meta name=\"description\" content=\"A Microsoft vai descontinuar o Teams Live Chat em 5 de outubro de 2026, encerrando novas conversas de clientes, mantendo os canais e dados existentes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/windowsreport.com\/pt\/microsoft-teams-live-chat-vai-encerrar-a-5-de-outubro\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Microsoft Teams Live Chat vai encerrar a 5 de outubro\" \/>\n<meta property=\"og:description\" content=\"A Microsoft vai descontinuar o Teams Live Chat em 5 de outubro de 2026, encerrando novas conversas de clientes, mantendo os canais e dados existentes.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/windowsreport.com\/pt\/microsoft-teams-live-chat-vai-encerrar-a-5-de-outubro\/\" \/>\n<meta property=\"og:site_name\" content=\"WindowsReport PT (Portuguese)\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-08T12:42:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/windowsreport.com\/pt\/wp-content\/uploads\/sites\/2\/2026\/08\/teams-captcha.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"853\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Milan Stanojevic\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@MilanStanojev17\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Milan Stanojevic\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/pt\\\/microsoft-teams-live-chat-vai-encerrar-a-5-de-outubro\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/pt\\\/microsoft-teams-live-chat-vai-encerrar-a-5-de-outubro\\\/\"},\"author\":{\"name\":\"Milan Stanojevic\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/pt\\\/#\\\/schema\\\/person\\\/e3910b02e4592db47a0eb303765a3a25\"},\"headline\":\"Microsoft Teams Live Chat vai encerrar a 5 de outubro\",\"datePublished\":\"2026-08-08T12:42:07+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/pt\\\/microsoft-teams-live-chat-vai-encerrar-a-5-de-outubro\\\/\"},\"wordCount\":448,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/pt\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/pt\\\/microsoft-teams-live-chat-vai-encerrar-a-5-de-outubro\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/windowsreport.com\\\/pt\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2026\\\/08\\\/teams-captcha.jpg\",\"articleSection\":[\"Tutoriais\"],\"inLanguage\":\"pt-PT\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/windowsreport.com\\\/pt\\\/microsoft-teams-live-chat-vai-encerrar-a-5-de-outubro\\\/#respond\"]}],\"copyrightYear\":\"2026\",\"copyrightHolder\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/pt\\\/microsoft-teams-live-chat-vai-encerrar-a-5-de-outubro\\\/\",\"url\":\"https:\\\/\\\/windowsreport.com\\\/pt\\\/microsoft-teams-live-chat-vai-encerrar-a-5-de-outubro\\\/\",\"name\":\"Microsoft Teams Live Chat vai encerrar a 5 de outubro - 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