Fix Remote Desktop app issues on Windows 10

Madalina Dinita
by Madalina Dinita
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  • If the Windows 10 rdp client is not working, you won't be able to access your remote resources.
  • Apparently, this problem occurs when you are trying to update your system to a new build.
  • You can fix the RemoteApp display issues Windows 10 by changing the policy using the editor.
  • Using a third-party remote desktop app from Anydesk Software can help you avoid this problem.
Fix Remote Desktop app issues on Windows 10
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There are always new bug reports concerning Windows 10 and the Remote Desktop issues are some of them, but we always try to provide you with solutions.

Apparently, one of the bugs is that Remote Desktop applications often fail to work on the latest Windows 10 OS version, as this user reports:

Just upgraded our Win 10 clients to Feature Update 1803 and am having issues with Remote Desktop Applications not rendering some/most drop down menus.

Pre-1803 updated Windows 10 (and all other flavors of Windows) display these menus just fine. For Example: Adobe DC Pro via RDS: Click on File… Drop down does not render BUT you CAN click the menu items as if they are being displayed.

The good news is that the OP managed to find a quick workaround to fix these Remote Desktop issues.

How can I fix the Remote Desktop app issues in Windows 10?

1. Change the Remote Desktop policy

  1. Press the Windows key + S and type group policy.
  2. Click on Edit Group Policy from the results.
  3. Navigate to the following policy key: Computer Configuration/Policies/Admin Templates/Windows Components/Remote Desktop Services/Remote Desktop Session Host/Remote Session Environment
  4. Set the Use advanced RemoteFX graphics for RemoteApp to Disabled.

Changing the Remote Desktop group policy either locally or via GPO in an AD environment on all Terminal Servers and Remote Session Hosts should fix the problem.

More specifically, you need to disable the Use advanced RemoteFX graphics for RemoteApp key as specified in the steps above.

This quick fix worked on many environments but keep in mind that it may break other apps.

Just a heads up, the fix for this may break other apps. I have BlueBeam Revu as a Remote app and this fix completely breaks it. Entire window disappears when run in full screen. Restoring it down allows it to be displayed, but as soon as you do anything in the program it goes invisible again.

2. Use a third-party app for remote desktop

Remote Desktop from Windows 10 is great but it has pretty limited features and, as you can see, it can break down easily.

If you really want to be efficient or help your peers to get to the company’s resources safely and quickly, it’s time to consider a third-party remote desktop app like the one recommended below.

This solution offers bank-level encryption and the DeskRT video codec that can reduce bandwidth and latency to a level imperceptible to the human eye. It’s like you’re on the office computer again!

This tool can run with a 60 fps refresh rate with a latency of just 16 ms while only using less than 20 kb/s bandwidth so you can even run it on a mobile connection without any problems.

And yes, you can run any native clients on all major platforms so you can use it on any systems for your business.

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The AnyDesk remote desktop app is so fast and safe that you will be able to work as if you ware at your own office.
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We hope that you managed to fix the Remote Desktop app problem by using our solutions. If the Remote Desktop stopped, we have another great guide to help you fix that in no time.

The Remote Desktop app is embedded in Windows 10 so you can use it right away but if it starts to develop problems or you need other features, you need to consider other solutions.

Therefore, you might also be interested in our list with the best screen sharing software for Windows 10 that you can use in your collaboration efforts.

Have you encountered any similar Remote Desktop issues after upgrading to Windows 10? Did you fix them in a different manner? Let us know in the comments below.

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Thanks a lot! It works. We`ve changed this policy on server and it applied for all clients. Problem is solved!!

I didn’t find a way to configure Remote Apps using that client, the only thing I was able to do was establish standard Remote Desktop sessions which don’t have a problem with the usual client.

That was my post that you pulled this info from. So far nothing from Microsoft about this issue.

Nice.
Well, I do hope they come up with something fast.
At the moment I’m using the previous MSTSC client which works better than disabling RemoteFX. Fortunately I don’t have tons of clients to deploy to. Damn you, Microsoft!

I have over 250 clients to deploy to so unfortunately for me, that is not an option.

Hi there! Thanks for the report. I hope Microsoft fixes this bug ASAP. Keep us updated.