FIX: Remote Desktop stops working in Windows 10

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
Last update:
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  • If Remote Desktop stops responding on your Windows 10 computer, start by testing your port.
  • Remote Desktop stops working on Windows 10 when there are certain programs that interfere.
  • There are a few registry settings to tweak when Remote Desktop services stop automatically in Windows 10.
  • Besides Remote Desktop, there are other options to connect remotely to a PC, and we're showing you one.
Remote desktop not working
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There are a lot of possible reasons as to why your remote desktop stops working. In this article, we will focus only on the reasons that might affect your PC after you upgrade your operating system to Windows 10.

Most of the issues that occur while trying to access another device remotely are mainly because something in your Windows OS restricts access to that specific device.

As you’ll see, we recommend disabling certain programs since they can block access to a specific device on the internet. Since they are essential programs, we also recommend doing this only temporarily.

Now let’s dig into the actual solutions.

What do I do if Windows 10 Remote Desktop stops working?

  1. Test your port
  2. Switch on/off Find my device
  3. Turn off Windows Firewall
  4. Turn off your antivirus
  5. Tweak your Registry
  6. Use a third-party remote desktop software

1. Test your port

Fix remote desktop stops working with Windows 8.1, Windows 10
  1. Click on this resource and insert your TCP port for testing.
  2. Then click on the Test button.
  3. This will test your port to see if there is a proper connection made to it or not.
  4. If it isn’t, then please follow the next method below.

2. Switch on/off Find my device

find my device windows 10
  1. Open the Windows Settings.
  2. Look for Update & Security.
  3. Scroll down to Find my device.
  4. Toggle the ON/OFF button one or two times without actually changing anything.
  5. Check if Remote Desktop is running properly.
Note icon
You need to be signed in with your Microsoft account to perform this step.

3. Turn off Windows Firewall

  1. Type Control Panel in the home screen search box and open the app.
  2. Find Windows Firewall.
  3. Inside Windows Firewall, click the Turn off Windows Firewall under the Private network settings and also under Public network settings.Turn off Windows firewall
  4. Click OK and close the window.
  5. Check if Remote Desktop is working now.

4. Turn off your antivirus

Remote desktop not working in Windows 10
  1. If you use third-party antivirus software, you will need to disable it or remove it for the duration of the step.
  2. After you disabled it reboot your device.
  3. After the Windows device starts please try connecting remotely and see if it works.

5. Tweak your Registry

  1. Type regedit in the home screen search box to open the Registry Editor.
  2. On the left side in the Registry Editor window, click on the HKEY_CURRENT_USER folder.
  3. Go to Software, then to the Microsoft folder.
  4. Look for the Terminal Server Gateway folder.
  5. Here, click on Messages, then click on < Domain >.
  6. In your domain, you will need to click on your username.
  7. Now in your username folder click on the UserPreferenceOption name on the right.
  8. Change the value of this option to 0.
  9. Click OK and reboot your device.
  10. After the device starts check and see if your remote desktop connection is working.
Note icon
If the Registry keys mentioned here are not available on your computer, ignore this solution.

6. Use a third-party remote desktop software

how to fix Remote desktop not working in Windows 10

If the problem persists, you can also use a third-party remote desktop tool. For example, you can install TeamViewer and remotely access other computers. 

AnyDesk is a great alternative if you’re looking for a reliable and user-friendly remote desktop solution.

With AnyDesk you can easily connect to any other desktop, work or collaborate with other people on important projects, then share files.

The connection established between your devices is totally save, since the tool uses bank-level encryption models to prevent unauthorized intrusions.

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There you have a few methods on how to fix your remote desktop connection after you upgraded your system to Windows 10.

For additional solutions on how to fix remote desktop problems, you can also check out this in-depth troubleshooting guide. If you have any other questions, use the comments section below to let us know.

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No worries. You can use remote support tools like logmein, R-HUB remote support servers, teamviewer etc. for remotely accessing computers from anywhere anytime.

Hi I tried by changing the registry value and it works but I restarted it again the registry value changes to 0 to 1 again and RDP not working again. Provide solution to fix the registry value, as does not change after reboot.

HKEY_CURRENT_USER Software Microsoft Terminal Server Gateway Messages UserPreferenceOption. Change value to 0.

I tried all of the above and none of them worked. Here’s the background and what finally worked for me.

I have a Dell Latitude E5450 running Windows 10. I ran into this problem as soon as I installed the Dell Data Protection Drivers that permitted fingerprint authentication. RDP client worked properly before then.

I tried all the items previously cited with no success. Finally I found a couple of articles on bypassing RDP authentication which actually did the trick for me.

What I did was create a Default.rdp file using the RD Client and, without actually connecting, set up the connection. I then saved the result to %homepath%. Using notepad, I then opened the file and removed the lines containing:

“full address:s:”

and

“gatewayhostname:s:”

I then changed the line:

“authentication level:i:2” to “authentication level:i:0”

and added the following line at the end:

“enablecredsspsupport:i:0”

Then saved the file out.

I then opened the Remote Desktop Connection icon and modified the target to read:

“%windir%system32mstsc.exe “%homepath%Default.rdp””

and my remote desktop connection finally worked to any of my servers with the credentials contained in the Default.rdp file.