FIX: Remote Desktop stops working in Windows 10

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and driver troubleshooting. When he's not tackling... Read more
Affiliate Disclosure
  • If Remote Desktop stops responding on your Windows 10 computer, start by testing your port.
  • Remote Desktop stops working on Windows 10 when there are certain programs that interfere.
  • There are a few registry settings to tweak when Remote Desktop services stop automatically in Windows 10.
  • Besides Remote Desktop, there are other options to connect remotely to a PC, and we're showing you one.
Remote desktop not working
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There are a lot of possible reasons why your remote desktop stops working. In this article, we will focus only on the reasons that might affect your PC after you upgrade your operating system to Windows 10.

Most of the issues that occur while trying to access another device remotely are mainly because something in your Windows OS restricts access to that specific device.

As you’ll see, we recommend disabling certain programs since they can block access to a specific device on the internet. Since they are essential programs, we also recommend doing this only temporarily.

Now let’s dig into the actual solutions.

What do I do if Windows 10 Remote Desktop stops working?

  1. Test your port
  2. Switch on/off Find my device
  3. Turn off Windows Firewall
  4. Turn off your antivirus
  5. Tweak your Registry

1. Test your port

Fix remote desktop stops working with Windows 8.1, Windows 10
  1. Click on this resource and insert your TCP port for testing.
  2. Then click on the Test button.
  3. This will test your port to see if there is a proper connection made to it or not.
  4. If it isn’t, then please follow the next method below.

2. Switch on/off Find my device

find my device windows 10
  1. Open the Windows Settings.
  2. Look for Update & Security.
  3. Scroll down to Find my device.
  4. Toggle the ON/OFF button one or two times without actually changing anything.
  5. Check if Remote Desktop is running properly.
Note icon
NOTE
You need to be signed in with your Microsoft account to perform this step.

3. Turn off Windows Firewall

  1. Type Control Panel in the home screen search box and open the app.
  2. Find Windows Firewall.
  3. Inside Windows Firewall, click the Turn off Windows Firewall under the Private network settings and also under Public network settings.Turn off Windows firewall
  4. Click OK and close the window.
  5. Check if Remote Desktop is working now.

4. Turn off your antivirus

  1. If you use third-party antivirus software, you will need to disable it or remove it for the duration of the step.
  2. After you disabled it reboot your device.
  3. After the Windows device starts please try connecting remotely and see if it works.

To disable your antivirus, usually, it’s as simple as right-clicking its icon in the system tray and selecting the Stop or Disable option.

However, that is not a universal method. With some antiviruses, you will need to open their menu and select the Disable option from there.

5. Tweak your Registry

  1. Type regedit in the home screen search box to open the Registry Editor.
  2. On the left side in the Registry Editor window, click on the HKEY_CURRENT_USER folder.
  3. Go to Software, then to the Microsoft folder.
  4. Look for the Terminal Server Gateway folder.
  5. Here, click on Messages, then click on < Domain >.
  6. In your domain, you will need to click on your username.
  7. Now in your username folder click on the UserPreferenceOption name on the right.
  8. Change the value of this option to 0.
  9. Click OK and reboot your device.
  10. After the device starts check and see if your remote desktop connection is working.
Note icon
NOTE
If the Registry keys mentioned here are not available on your computer, ignore this solution.

There you have a few methods on how to fix your remote desktop connection after you upgraded your system to Windows 10.

If the above-mentioned suggestions don’t work, switch to alternative remote control software. You can try Mikogo which is a great and easy-to-use alternative, and you can also take a look at some of the best remote management software and pick your favorite.

For additional solutions on how to fix remote desktop problems, you can also check out this in-depth troubleshooting guide. If you have any other questions, use the comments section below to let us know.

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