{"id":4485,"date":"2026-08-08T12:53:50","date_gmt":"2026-08-08T12:53:50","guid":{"rendered":"https:\/\/windowsreport.com\/se\/microsoft-teams-live-chat-laggs-ner-den-5-oktober\/"},"modified":"2026-08-08T12:53:50","modified_gmt":"2026-08-08T12:53:50","slug":"microsoft-teams-live-chat-laggs-ner-den-5-oktober","status":"publish","type":"post","link":"https:\/\/windowsreport.com\/se\/microsoft-teams-live-chat-laggs-ner-den-5-oktober\/","title":{"rendered":"Microsoft Teams Live Chat l\u00e4ggs ner den 5 oktober"},"content":{"rendered":"\n

Pensioneringen av Teams Live Chat \u00e4r nu officiell, d\u00e5 Microsoft bekr\u00e4ftar att kundkommunikationsfunktionen slutar fungera den 5 oktober 2026.<\/p>\n\n\n\n

Microsoft st\u00e4nger ned funktionen Live chat<\/a> ungef\u00e4r 18 m\u00e5nader efter att den introducerades. F\u00f6retaget s\u00e4ger att de vill fokusera sina resurser p\u00e5 nyare verktyg f\u00f6r kundkommunikation och kundengagemang.<\/p>\n\n\n\n

Microsoft slutade redan den 6 augusti att l\u00e5ta organisationer skapa nya Live chat-setupar. F\u00f6retag som f\u00f6r n\u00e4rvarande anv\u00e4nder tj\u00e4nsten b\u00f6r ta bort sina befintliga webbwidgetar f\u00f6re tidsfristen i oktober.<\/p>\n\n\n\n

Eventuella Live chat-widgetar som f\u00f6rblir installerade efter den 5 oktober kommer automatiskt att bli dolda.<\/p>\n\n\n\n

Teams Live Chat kopplade samman webbplatsbes\u00f6kare med supportteam<\/h2>\n\n\n\n

Live chat ingick i Microsoft 365 Business Basic, Business Standard och Business Premium-abonnemang som inkluderade Teams.<\/p>\n\n\n\n

F\u00f6retag kunde l\u00e4gga till en chattwidget direkt p\u00e5 sina webbplatser. Kunderna kunde sedan anv\u00e4nda widgeten f\u00f6r att kontakta anst\u00e4llda eller supportteam utan att l\u00e4mna webbplatsen, medan agenterna hanterade dessa konversationer via Teams.<\/p>\n\n\n\n

Den relativt korta livsl\u00e4ngden inneb\u00e4r att Microsoft pensionerar funktionen mindre \u00e4n tv\u00e5 \u00e5r efter att den gjordes tillg\u00e4nglig.<\/p>\n\n\n\n

Befintliga Teams Live Chat-data f\u00f6rblir tillg\u00e4ngliga<\/h3>\n\n\n\n

N\u00e4r Microsoft pensionerar Live chat den 5 oktober kommer kundmeddelanden inte l\u00e4ngre att n\u00e5 Teams.<\/p>\n\n\n\n

Organisationer kommer ocks\u00e5 att f\u00f6rlora st\u00f6det f\u00f6r nya konversationer, eskaleringar och andra kundinteraktioner som hanteras via tj\u00e4nsten.<\/p>\n\n\n\n

Microsoft kommer dock inte att ta bort de Teams-kanaler som tidigare skapats f\u00f6r Live chat. F\u00f6retag kommer ocks\u00e5 att beh\u00e5lla \u00e5tkomsten till kundinformation som redan lagrats via dessa konversationer.<\/p>\n\n\n\n

Pensioneringen p\u00e5verkar d\u00e4rf\u00f6r framtida aktivitet snarare \u00e4n historisk Live chat-data.<\/p>\n\n\n\n

Microsoft rekommenderar Dynamics 365 och Copilot Studio<\/h3>\n\n\n\n

Microsoft h\u00e4nvisar organisationer som fortfarande beh\u00f6ver webbaserad kundsupport till Dynamics 365 Contact Center med Live Chat.<\/p>\n\n\n\n

F\u00f6retaget rekommenderar ocks\u00e5 Copilot Studio, som erbjuder AI-baserade funktioner f\u00f6r kundengagemang och kontaktcenterscenarier.<\/p>\n\n\n\n

Microsoft forts\u00e4tter samtidigt att ut\u00f6ka andra delar av Teams. Facilitator AI kommer snart att kunna ansluta till Teams-kanalm\u00f6ten<\/a>, samtidigt som Teams ocks\u00e5 kommer att visa Awards och Certifications som m\u00e4rken p\u00e5 anv\u00e4ndarnas profilkort<\/a>.<\/p>\n\n\n\n

Via The Register<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Pensioneringen av Teams Live Chat \u00e4r nu officiell, d\u00e5 Microsoft bekr\u00e4ftar att kundkommunikationsfunktionen slutar fungera den 5 oktober 2026. Microsoft st\u00e4nger ned funktionen Live chat ungef\u00e4r 18 m\u00e5nader efter att den introducerades. F\u00f6retaget s\u00e4ger att de vill fokusera sina resurser p\u00e5 nyare verktyg f\u00f6r kundkommunikation och kundengagemang. Microsoft slutade redan den 6 augusti att l\u00e5ta […]<\/p>\n","protected":false},"author":49,"featured_media":4486,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_enabled_clarity":"","footnotes":""},"categories":[1],"tags":[],"work":[],"class_list":["post-4485","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"\nMicrosoft Teams Live Chat l\u00e4ggs ner den 5 oktober - WindowsReport SE (Swedish)<\/title>\n<meta name=\"description\" content=\"Microsoft kommer att dra tillbaka Teams Livechatt den 5 oktober 2026, vilket avslutar nya kundsamtal samtidigt som befintliga kanaler och data beh\u00e5lls\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/windowsreport.com\/se\/microsoft-teams-live-chat-laggs-ner-den-5-oktober\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Microsoft Teams Live Chat l\u00e4ggs ner den 5 oktober\" \/>\n<meta property=\"og:description\" content=\"Microsoft kommer att dra tillbaka Teams Livechatt den 5 oktober 2026, vilket avslutar nya kundsamtal samtidigt som befintliga kanaler och data beh\u00e5lls\" \/>\n<meta property=\"og:url\" content=\"https:\/\/windowsreport.com\/se\/microsoft-teams-live-chat-laggs-ner-den-5-oktober\/\" \/>\n<meta property=\"og:site_name\" content=\"WindowsReport SE (Swedish)\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-08T12:53:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/windowsreport.com\/se\/wp-content\/uploads\/sites\/14\/2026\/08\/teams-captcha-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"853\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Milan Stanojevic\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@MilanStanojev17\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Milan Stanojevic\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/microsoft-teams-live-chat-laggs-ner-den-5-oktober\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/microsoft-teams-live-chat-laggs-ner-den-5-oktober\\\/\"},\"author\":{\"name\":\"Milan Stanojevic\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/#\\\/schema\\\/person\\\/e3910b02e4592db47a0eb303765a3a25\"},\"headline\":\"Microsoft Teams Live Chat l\u00e4ggs ner den 5 oktober\",\"datePublished\":\"2026-08-08T12:53:50+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/microsoft-teams-live-chat-laggs-ner-den-5-oktober\\\/\"},\"wordCount\":363,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/microsoft-teams-live-chat-laggs-ner-den-5-oktober\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/wp-content\\\/uploads\\\/sites\\\/14\\\/2026\\\/08\\\/teams-captcha-1.jpg\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/windowsreport.com\\\/se\\\/microsoft-teams-live-chat-laggs-ner-den-5-oktober\\\/#respond\"]}],\"copyrightYear\":\"2026\",\"copyrightHolder\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/microsoft-teams-live-chat-laggs-ner-den-5-oktober\\\/\",\"url\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/microsoft-teams-live-chat-laggs-ner-den-5-oktober\\\/\",\"name\":\"Microsoft Teams Live Chat l\u00e4ggs ner den 5 oktober - 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