{"id":4487,"date":"2026-08-08T12:54:46","date_gmt":"2026-08-08T12:54:46","guid":{"rendered":"https:\/\/windowsreport.com\/se\/microsoft-teams-live-chat-stangs-ned-den-5-oktober\/"},"modified":"2026-08-08T12:54:46","modified_gmt":"2026-08-08T12:54:46","slug":"microsoft-teams-live-chat-stangs-ned-den-5-oktober","status":"publish","type":"post","link":"https:\/\/windowsreport.com\/se\/microsoft-teams-live-chat-stangs-ned-den-5-oktober\/","title":{"rendered":"Microsoft Teams Live Chat st\u00e4ngs ned den 5 oktober"},"content":{"rendered":"\n

Teams Livechatt pensioneras officiellt, och Microsoft bekr\u00e4ftar att kundkommunikationsfunktionen slutar fungera den 5 oktober 2026.<\/p>\n\n\n\n

Microsoft st\u00e4nger ned Livechatten<\/a> ungef\u00e4r 18 m\u00e5nader efter att funktionen introducerades. F\u00f6retaget s\u00e4ger att man vill fokusera sina resurser p\u00e5 nyare verktyg f\u00f6r kundkommunikation och engagemang.<\/p>\n\n\n\n

Microsoft stoppade redan den 6 augusti organisationer fr\u00e5n att skapa nya Livechatt-inst\u00e4llningar. F\u00f6retag som i dag anv\u00e4nder tj\u00e4nsten b\u00f6r ta bort sina befintliga webbplats-widgetar f\u00f6re oktoberdeadline.<\/p>\n\n\n\n

Alla Livechatt-widgetar som finns kvar efter den 5 oktober d\u00f6ljs automatiskt.<\/p>\n\n\n\n

Teams Livechatt kopplade samman webbplatsbes\u00f6kare med supportteam<\/h2>\n\n\n\n

Livechatt ingick i Microsoft 365 Business Basic, Business Standard och Business Premium-abonnemang som inneh\u00f6ll Teams.<\/p>\n\n\n\n

F\u00f6retag kunde l\u00e4gga till en chattwidget direkt p\u00e5 sina webbplatser. Kunderna kunde sedan anv\u00e4nda widgeten f\u00f6r att kontakta anst\u00e4llda eller supportteam utan att l\u00e4mna webbplatsen, medan agenterna hanterade dessa konversationer via Teams.<\/p>\n\n\n\n

Den relativt korta livsl\u00e4ngden inneb\u00e4r att Microsoft pensionerar funktionen mindre \u00e4n tv\u00e5 \u00e5r efter att den gjordes tillg\u00e4nglig.<\/p>\n\n\n\n

Befintliga data fr\u00e5n Teams Livechatt f\u00f6rblir tillg\u00e4ngliga<\/h3>\n\n\n\n

N\u00e4r Microsoft pensionerar Livechatt den 5 oktober n\u00e5r kundmeddelanden inte l\u00e4ngre Teams.<\/p>\n\n\n\n

Organisationer f\u00f6rlorar ocks\u00e5 st\u00f6det f\u00f6r nya konversationer, eskaleringar och andra kundinteraktioner som hanteras via tj\u00e4nsten.<\/p>\n\n\n\n

Microsoft kommer dock inte att ta bort de Teams-kanaler som tidigare skapats f\u00f6r Livechatt. F\u00f6retag kommer \u00e4ven att beh\u00e5lla \u00e5tkomsten till kundinformation som redan lagrats via dessa konversationer.<\/p>\n\n\n\n

Pensioneringen p\u00e5verkar allts\u00e5 framtida aktivitet snarare \u00e4n historiska Livechatt-data.<\/p>\n\n\n\n

Microsoft rekommenderar Dynamics 365 och Copilot Studio<\/h3>\n\n\n\n

Microsoft h\u00e4nvisar organisationer som fortfarande beh\u00f6ver webbplatsbaserad kundsupport till Dynamics 365 Contact Center med Livechatt.<\/p>\n\n\n\n

F\u00f6retaget rekommenderar ocks\u00e5 Copilot Studio, som erbjuder AI-drivna funktioner f\u00f6r kundengagemang och kontaktcenterscenarier.<\/p>\n\n\n\n

Microsoft forts\u00e4tter samtidigt att expandera andra delar av Teams. Facilitator AI kommer snart att kunna ansluta till Teams-kanalm\u00f6ten<\/a>, och Teams kommer ocks\u00e5 att visa Utm\u00e4rkelser och certifieringar som m\u00e4rken<\/a> p\u00e5 anv\u00e4ndarnas profilkort.<\/p>\n\n\n\n

Via The Register<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Teams Livechatt pensioneras officiellt, och Microsoft bekr\u00e4ftar att kundkommunikationsfunktionen slutar fungera den 5 oktober 2026. Microsoft st\u00e4nger ned Livechatten ungef\u00e4r 18 m\u00e5nader efter att funktionen introducerades. F\u00f6retaget s\u00e4ger att man vill fokusera sina resurser p\u00e5 nyare verktyg f\u00f6r kundkommunikation och engagemang. Microsoft stoppade redan den 6 augusti organisationer fr\u00e5n att skapa nya Livechatt-inst\u00e4llningar. F\u00f6retag som […]<\/p>\n","protected":false},"author":49,"featured_media":4488,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_enabled_clarity":"","footnotes":""},"categories":[1],"tags":[],"work":[],"class_list":["post-4487","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"\nMicrosoft Teams Live Chat st\u00e4ngs ned den 5 oktober - WindowsReport SE (Swedish)<\/title>\n<meta name=\"description\" content=\"Microsoft kommer att avveckla Teams Live Chat den 5 oktober 2026, vilket avslutar nya kundsamtal men beh\u00e5ller befintliga kanaler och data.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/windowsreport.com\/se\/microsoft-teams-live-chat-stangs-ned-den-5-oktober\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Microsoft Teams Live Chat st\u00e4ngs ned den 5 oktober\" \/>\n<meta property=\"og:description\" content=\"Microsoft kommer att avveckla Teams Live Chat den 5 oktober 2026, vilket avslutar nya kundsamtal men beh\u00e5ller befintliga kanaler och data.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/windowsreport.com\/se\/microsoft-teams-live-chat-stangs-ned-den-5-oktober\/\" \/>\n<meta property=\"og:site_name\" content=\"WindowsReport SE (Swedish)\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-08T12:54:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/windowsreport.com\/se\/wp-content\/uploads\/sites\/14\/2026\/08\/teams-captcha-2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"853\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Milan Stanojevic\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@MilanStanojev17\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Milan Stanojevic\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/microsoft-teams-live-chat-stangs-ned-den-5-oktober\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/microsoft-teams-live-chat-stangs-ned-den-5-oktober\\\/\"},\"author\":{\"name\":\"Milan Stanojevic\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/#\\\/schema\\\/person\\\/e3910b02e4592db47a0eb303765a3a25\"},\"headline\":\"Microsoft Teams Live Chat st\u00e4ngs ned den 5 oktober\",\"datePublished\":\"2026-08-08T12:54:46+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/microsoft-teams-live-chat-stangs-ned-den-5-oktober\\\/\"},\"wordCount\":340,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/microsoft-teams-live-chat-stangs-ned-den-5-oktober\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/wp-content\\\/uploads\\\/sites\\\/14\\\/2026\\\/08\\\/teams-captcha-2.jpg\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/windowsreport.com\\\/se\\\/microsoft-teams-live-chat-stangs-ned-den-5-oktober\\\/#respond\"]}],\"copyrightYear\":\"2026\",\"copyrightHolder\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/microsoft-teams-live-chat-stangs-ned-den-5-oktober\\\/\",\"url\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/microsoft-teams-live-chat-stangs-ned-den-5-oktober\\\/\",\"name\":\"Microsoft Teams Live Chat st\u00e4ngs ned den 5 oktober - 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