{"id":4489,"date":"2026-08-08T12:57:13","date_gmt":"2026-08-08T12:57:13","guid":{"rendered":"https:\/\/windowsreport.com\/se\/microsoft-teams-live-chat-laggs-ned-den-5-oktober\/"},"modified":"2026-08-08T12:57:13","modified_gmt":"2026-08-08T12:57:13","slug":"microsoft-teams-live-chat-laggs-ned-den-5-oktober","status":"publish","type":"post","link":"https:\/\/windowsreport.com\/se\/microsoft-teams-live-chat-laggs-ned-den-5-oktober\/","title":{"rendered":"Microsoft Teams Live Chat l\u00e4ggs ned den 5 oktober"},"content":{"rendered":"\n

Utfasningen av Teams Live Chat \u00e4r nu officiell, och Microsoft bekr\u00e4ftar att kundkommunikationsfunktionen kommer att sluta fungera den 5 oktober 2026.<\/p>\n\n\n\n

Microsoft avvecklar Live Chat-funktionen<\/a> ungef\u00e4r 18 m\u00e5nader efter att den inf\u00f6rdes. F\u00f6retaget s\u00e4ger att man vill fokusera sina resurser p\u00e5 nyare verktyg f\u00f6r kundkommunikation och kundengagemang.<\/p>\n\n\n\n

Microsoft stoppade redan den 6 augusti organisationer fr\u00e5n att skapa nya Live chat-konfigurationer. F\u00f6retag som f\u00f6r n\u00e4rvarande anv\u00e4nder tj\u00e4nsten b\u00f6r ta bort sina befintliga webbplats-widgets f\u00f6re tidsfristen i oktober.<\/p>\n\n\n\n

Alla Live chat-widgets som fortfarande \u00e4r installerade efter den 5 oktober kommer automatiskt att d\u00f6ljas.<\/p>\n\n\n\n

Teams Live Chat kopplade ihop webbplatsbes\u00f6kare med supportteam<\/h2>\n\n\n\n

Live chat ingick i Microsoft 365 Business Basic-, Business Standard- och Business Premium-abonnemangen som inkluderade Teams.<\/p>\n\n\n\n

F\u00f6retag kunde l\u00e4gga till en chattwidget direkt p\u00e5 sina webbplatser. Kunder kunde sedan anv\u00e4nda widgeten f\u00f6r att kontakta anst\u00e4llda eller supportteam utan att l\u00e4mna webbplatsen, medan agenterna hanterade dessa konversationer via Teams.<\/p>\n\n\n\n

Den relativt korta livsl\u00e4ngden inneb\u00e4r att Microsoft avvecklar funktionen mindre \u00e4n tv\u00e5 \u00e5r efter att den gjordes tillg\u00e4nglig.<\/p>\n\n\n\n

Befintlig data fr\u00e5n Teams Live Chat kommer att f\u00f6rbli tillg\u00e4nglig<\/h3>\n\n\n\n

N\u00e4r Microsoft avvecklar Live chat den 5 oktober kommer kundmeddelanden inte l\u00e4ngre att n\u00e5 Teams.<\/p>\n\n\n\n

Organisationer kommer ocks\u00e5 att f\u00f6rlora st\u00f6d f\u00f6r nya konversationer, eskaleringar och andra kundinteraktioner som hanteras via tj\u00e4nsten.<\/p>\n\n\n\n

Dock kommer Microsoft inte att ta bort de Teams-kanaler som tidigare skapats f\u00f6r Live chat. F\u00f6retagen kommer ocks\u00e5 att beh\u00e5lla tillg\u00e5ngen till kundinformation som redan lagrats genom dessa konversationer.<\/p>\n\n\n\n

Utfasningen p\u00e5verkar d\u00e4rf\u00f6r framtida aktivitet snarare \u00e4n historisk Live chat-data.<\/p>\n\n\n\n

Microsoft rekommenderar Dynamics 365 och Copilot Studio<\/h3>\n\n\n\n

Microsoft h\u00e4nvisar organisationer som fortfarande beh\u00f6ver webbplatsbaserad kundsupport till Dynamics 365 Contact Center med Live Chat.<\/p>\n\n\n\n

F\u00f6retaget rekommenderar \u00e4ven Copilot Studio, som erbjuder AI-drivna funktioner f\u00f6r kundengagemang och kontaktcenterscenarier.<\/p>\n\n\n\n

Samtidigt forts\u00e4tter Microsoft att ut\u00f6ka andra delar av Teams. Facilitator AI kommer snart att kunna ansluta till Teams-kanalm\u00f6ten<\/a>, och Teams kommer \u00e4ven att visa utm\u00e4rkelser och certifieringar som badges<\/a> p\u00e5 anv\u00e4ndarnas profilkort.<\/p>\n\n\n\n

Via The Register<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Utfasningen av Teams Live Chat \u00e4r nu officiell, och Microsoft bekr\u00e4ftar att kundkommunikationsfunktionen kommer att sluta fungera den 5 oktober 2026. Microsoft avvecklar Live Chat-funktionen ungef\u00e4r 18 m\u00e5nader efter att den inf\u00f6rdes. F\u00f6retaget s\u00e4ger att man vill fokusera sina resurser p\u00e5 nyare verktyg f\u00f6r kundkommunikation och kundengagemang. Microsoft stoppade redan den 6 augusti organisationer fr\u00e5n […]<\/p>\n","protected":false},"author":49,"featured_media":4490,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_enabled_clarity":"","footnotes":""},"categories":[1],"tags":[],"work":[],"class_list":["post-4489","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"\nMicrosoft Teams Live Chat l\u00e4ggs ned den 5 oktober - WindowsReport SE (Swedish)<\/title>\n<meta name=\"description\" content=\"Microsoft kommer att avveckla Teams Live Chat den 5 oktober 2026, vilket avslutar nya kundkonversationer medan befintliga kanaler och data beh\u00e5lls\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/windowsreport.com\/se\/microsoft-teams-live-chat-laggs-ned-den-5-oktober\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Microsoft Teams Live Chat l\u00e4ggs ned den 5 oktober\" \/>\n<meta property=\"og:description\" content=\"Microsoft kommer att avveckla Teams Live Chat den 5 oktober 2026, vilket avslutar nya kundkonversationer medan befintliga kanaler och data beh\u00e5lls\" \/>\n<meta property=\"og:url\" content=\"https:\/\/windowsreport.com\/se\/microsoft-teams-live-chat-laggs-ned-den-5-oktober\/\" \/>\n<meta property=\"og:site_name\" content=\"WindowsReport SE (Swedish)\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-08T12:57:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/windowsreport.com\/se\/wp-content\/uploads\/sites\/14\/2026\/08\/teams-captcha-3.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"853\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Milan Stanojevic\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@MilanStanojev17\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Milan Stanojevic\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/microsoft-teams-live-chat-laggs-ned-den-5-oktober\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/microsoft-teams-live-chat-laggs-ned-den-5-oktober\\\/\"},\"author\":{\"name\":\"Milan Stanojevic\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/#\\\/schema\\\/person\\\/e3910b02e4592db47a0eb303765a3a25\"},\"headline\":\"Microsoft Teams Live Chat l\u00e4ggs ned den 5 oktober\",\"datePublished\":\"2026-08-08T12:57:13+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/microsoft-teams-live-chat-laggs-ned-den-5-oktober\\\/\"},\"wordCount\":368,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/microsoft-teams-live-chat-laggs-ned-den-5-oktober\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/wp-content\\\/uploads\\\/sites\\\/14\\\/2026\\\/08\\\/teams-captcha-3.jpg\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/windowsreport.com\\\/se\\\/microsoft-teams-live-chat-laggs-ned-den-5-oktober\\\/#respond\"]}],\"copyrightYear\":\"2026\",\"copyrightHolder\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/microsoft-teams-live-chat-laggs-ned-den-5-oktober\\\/\",\"url\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/microsoft-teams-live-chat-laggs-ned-den-5-oktober\\\/\",\"name\":\"Microsoft Teams Live Chat l\u00e4ggs ned den 5 oktober - 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