{"id":4493,"date":"2026-08-08T13:03:47","date_gmt":"2026-08-08T13:03:47","guid":{"rendered":"https:\/\/windowsreport.com\/se\/microsoft-teams-live-chat-stangs-ned-den-5-oktober-2\/"},"modified":"2026-08-08T13:03:47","modified_gmt":"2026-08-08T13:03:47","slug":"microsoft-teams-live-chat-stangs-ned-den-5-oktober-2","status":"publish","type":"post","link":"https:\/\/windowsreport.com\/se\/microsoft-teams-live-chat-stangs-ned-den-5-oktober-2\/","title":{"rendered":"Microsoft Teams Live Chat st\u00e4ngs ned den 5 oktober"},"content":{"rendered":"\n

Utfasningen av Teams Live Chat \u00e4r nu officiell, d\u00e4r Microsoft bekr\u00e4ftar att kundkommunikationsfunktionen kommer att sluta fungera den 5 oktober 2026.<\/p>\n\n\n\n

Microsoft st\u00e4nger ned Live Chat<\/a>-funktionen ungef\u00e4r 18 m\u00e5nader efter lanseringen. F\u00f6retaget uppger att de vill fokusera sina resurser p\u00e5 nyare verktyg f\u00f6r kundkommunikation och engagemang.<\/p>\n\n\n\n

Microsoft slutade redan den 6 augusti att till\u00e5ta organisationer att skapa nya Live Chat-konfigurationer. F\u00f6retag som f\u00f6r n\u00e4rvarande anv\u00e4nder tj\u00e4nsten b\u00f6r ta bort sina befintliga webbplats-widgets f\u00f6re oktoberdeadline.<\/p>\n\n\n\n

Alla Live Chat-widgets som finns kvar installerade efter den 5 oktober kommer automatiskt att d\u00f6ljas.<\/p>\n\n\n\n

Teams Live Chat kopplade samman webbplatsbes\u00f6kare med supportteam<\/h2>\n\n\n\n

Live Chat ingick i Microsoft 365 Business Basic-, Business Standard- och Business Premium-planer som inkluderade Teams.<\/p>\n\n\n\n

F\u00f6retag kunde l\u00e4gga till en chattwidget direkt p\u00e5 sina webbplatser. Kunderna kunde sedan anv\u00e4nda widgeten f\u00f6r att kontakta medarbetare eller supportteam utan att l\u00e4mna webbplatsen, medan agenterna hanterade dessa konversationer via Teams.<\/p>\n\n\n\n

Den relativt korta livsl\u00e4ngden inneb\u00e4r att Microsoft avvecklar funktionen mindre \u00e4n tv\u00e5 \u00e5r efter att den gjordes tillg\u00e4nglig.<\/p>\n\n\n\n

Befintlig Teams Live Chat-data f\u00f6rblir tillg\u00e4nglig<\/h3>\n\n\n\n

N\u00e4r Microsoft avvecklar Live Chat den 5 oktober kommer kundmeddelanden inte l\u00e4ngre att n\u00e5 Teams.<\/p>\n\n\n\n

Organisationer kommer ocks\u00e5 att f\u00f6rlora st\u00f6d f\u00f6r nya konversationer, eskaleringar och andra kundinteraktioner som hanteras via tj\u00e4nsten.<\/p>\n\n\n\n

Microsoft kommer dock inte att ta bort de Teams-kanaler som tidigare skapats f\u00f6r Live Chat. F\u00f6retagen kommer ocks\u00e5 att beh\u00e5lla \u00e5tkomsten till kundinformation som redan lagrats via dessa konversationer.<\/p>\n\n\n\n

Utfasningen p\u00e5verkar d\u00e4rf\u00f6r framtida aktivitet snarare \u00e4n historisk Live Chat-data.<\/p>\n\n\n\n

Microsoft rekommenderar Dynamics 365 och Copilot Studio<\/h3>\n\n\n\n

Microsoft h\u00e4nvisar organisationer som fortfarande beh\u00f6ver webbplatsbaserad kundsupport till Dynamics 365 Contact Center med Live Chat.<\/p>\n\n\n\n

F\u00f6retaget rekommenderar ocks\u00e5 Copilot Studio, som erbjuder AI-drivna funktioner f\u00f6r kundengagemang och kontaktcenterscenarier.<\/p>\n\n\n\n

Microsoft forts\u00e4tter samtidigt att ut\u00f6ka andra delar av Teams. Facilitator AI kommer snart att kunna ansluta till Teams-kanalm\u00f6ten<\/a>, och Teams kommer ocks\u00e5 att visa utm\u00e4rkelser och certifieringar som m\u00e4rken<\/a> p\u00e5 anv\u00e4ndarnas profilkort.<\/p>\n\n\n\n

Via The Register<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Utfasningen av Teams Live Chat \u00e4r nu officiell, d\u00e4r Microsoft bekr\u00e4ftar att kundkommunikationsfunktionen kommer att sluta fungera den 5 oktober 2026. Microsoft st\u00e4nger ned Live Chat-funktionen ungef\u00e4r 18 m\u00e5nader efter lanseringen. F\u00f6retaget uppger att de vill fokusera sina resurser p\u00e5 nyare verktyg f\u00f6r kundkommunikation och engagemang. Microsoft slutade redan den 6 augusti att till\u00e5ta organisationer […]<\/p>\n","protected":false},"author":49,"featured_media":4494,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_enabled_clarity":"","footnotes":""},"categories":[1],"tags":[],"work":[],"class_list":["post-4493","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"\nMicrosoft Teams Live Chat st\u00e4ngs ned den 5 oktober - WindowsReport SE (Swedish)<\/title>\n<meta name=\"description\" content=\"Microsoft avvecklar Teams Live Chat den 5 oktober 2026, vilket inneb\u00e4r att nya kundkonversationer upph\u00f6r samtidigt som befintliga kanaler och data bevaras.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/windowsreport.com\/se\/microsoft-teams-live-chat-stangs-ned-den-5-oktober-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Microsoft Teams Live Chat st\u00e4ngs ned den 5 oktober\" \/>\n<meta property=\"og:description\" content=\"Microsoft avvecklar Teams Live Chat den 5 oktober 2026, vilket inneb\u00e4r att nya kundkonversationer upph\u00f6r samtidigt som befintliga kanaler och data bevaras.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/windowsreport.com\/se\/microsoft-teams-live-chat-stangs-ned-den-5-oktober-2\/\" \/>\n<meta property=\"og:site_name\" content=\"WindowsReport SE (Swedish)\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-08T13:03:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/windowsreport.com\/se\/wp-content\/uploads\/sites\/14\/2026\/08\/teams-captcha-5.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"853\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Milan Stanojevic\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@MilanStanojev17\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Milan Stanojevic\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/microsoft-teams-live-chat-stangs-ned-den-5-oktober-2\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/microsoft-teams-live-chat-stangs-ned-den-5-oktober-2\\\/\"},\"author\":{\"name\":\"Milan Stanojevic\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/#\\\/schema\\\/person\\\/e3910b02e4592db47a0eb303765a3a25\"},\"headline\":\"Microsoft Teams Live Chat st\u00e4ngs ned den 5 oktober\",\"datePublished\":\"2026-08-08T13:03:47+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/microsoft-teams-live-chat-stangs-ned-den-5-oktober-2\\\/\"},\"wordCount\":360,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/microsoft-teams-live-chat-stangs-ned-den-5-oktober-2\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/wp-content\\\/uploads\\\/sites\\\/14\\\/2026\\\/08\\\/teams-captcha-5.jpg\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/windowsreport.com\\\/se\\\/microsoft-teams-live-chat-stangs-ned-den-5-oktober-2\\\/#respond\"]}],\"copyrightYear\":\"2026\",\"copyrightHolder\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/microsoft-teams-live-chat-stangs-ned-den-5-oktober-2\\\/\",\"url\":\"https:\\\/\\\/windowsreport.com\\\/se\\\/microsoft-teams-live-chat-stangs-ned-den-5-oktober-2\\\/\",\"name\":\"Microsoft Teams Live Chat st\u00e4ngs ned den 5 oktober - 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