Skype calls won’t go through? Here are the best solutions

Andrew Wafer
by Andrew Wafer
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  • Skype is one of the most popular instant messaging applications on the market.
  • If you’re unable to make calls on Skype this article will provide you with several useful solutions.
  • We covered Skype issues in the past, and if you’re having issues with Skype, check out our Skype section.
  • For more Skype guides, tips and fixes, be sure to check out our Skype hub.
Fix Skype calls won't go through
Call and send messages from one PC to another without any hassle Start calling and sending instant messages without any lags or losses. Use it anytime to get in touch with other people that have this VoIP program installed. It lets you perform many essential actions like:
  1. Free voice and video calls between PCs + emergency calls supported
  2. Data compression, noise reduction, echo cancellation
  3. Windows compatibility (XP to 10) and x64 support

4. Reinstall Skype

  1. Open the Settings app. You can do that quickly by pressing Windows Key + I shortcut.
  2. When Settings app opens, navigate to Apps section.
    Apps Settings windows 10
  3. List of all installed applications will now appear. Select Skype from the list and click on Uninstall.
    uninstall skype
  4. Follow the instructions on the screen.

You can also uninstall Skype by doing the following:

  1. Press Windows Key + S and enter Control panel. Select Control Panel from the list of results.
    control panel
  2. When Control Panel opens, select Programs and Features from the menu.
    programs and features control panel
  3. List of installed applications will now appear. Double click on Skype to uninstall it.
  4. Follow the instructions on the screen to uninstall Skype.

If you have multiple versions of Skype available, uninstall them all and then download the desktop, also known as a classic, version of Skype and install it. Once you reinstall Skype, the issue should be completely resolved.


5. Check your call forwarding settings

Sometimes Skype calls don’t go through due to your call forwarding settings. If you’re using this feature, you might want to check your settings and see if everything is in order.

According to users, their call forwarding was set to 1 second by accident, and that caused this issue to appear.

To fix the problem, you need to go to Skype’s website, log in with your user account and set call forwarding timer to any other value.

After doing that, the issue should be completely resolved and your calls should start working again.

Keep in mind that call forwarding feature is disabled by default, and if you never enabled or used this feature, this solution doesn’t apply to you.


6. Change your Internet Options

  1. Press Windows Key + S and enter internet options. Select Internet Options from the menu.
    open internet options
  2. Go to Advanced tab. Make sure that Use SSL 3.0, Use TLS 1.0, Use TLS 1.1 and Use TLS 1.2 options are checked. Now click on Apply and OK to save changes.
    internet options use ssl and tls

After doing that your Skype calls should be able to connect without any problems.


7. Make sure that Quiet hours aren’t enabled

  1. Open the Action Center by clicking its icon in the bottom right corner. Alternatively, you can use Windows Key + A shortcut.
    open Action center
  2. Look for Quiet hours option. If you don’t see it, click on Expand.
    Action Center
  3. Locate Quiet hours and make sure that this option is disabled.
    disable quiet hours

Once you disable this feature, the problem with Skype should be resolved. Keep in mind that this solution works only with the Universal version of Skype. If you’re using a desktop version, then this solution won’t apply to you.

That’s it: this is how you can easily fix the Skype calls don’t go through error that occurs on your PC.

Do use the comments section from below in case you know other methods to apply for troubleshooting this issue and we will update this guide accordingly.

FAQ: Learn more about Skype

  • Why are my Skype calls failing?

There are numerous reasons why your Skype calls are failing, such as a corrupted Skype installation or an outdated version of Skype.

  • How does someone call me on Skype?

In order for someone to call you on Skype, the caller needs to add you to the contacts list using your email address, Skype user name or phone number.

  • How much are Skype calls?

The cost to landline and mobile phones depends on the country you’re calling. You can get unlimited calls to the United States for $3.59 per month.

  • How do you Skype video call?

To start a video call on Skype, select the contact you wish to call and click the Video call button in the top-right menu.

Editor’s Note: This post was originally published in May 2014 and has been since revamped and updated in March 2020 for freshness, accuracy, and comprehensiveness.

Editor's Note: This article was originally published in December 2017 and was revamped and updated in August 2020 for freshness, accuracy, and comprehensiveness.
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