FIX: Skype camera not working in Windows 10

Matthew Adams
by Matthew Adams
Windows & Software Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things surrounding it. He is passionate about the...
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  • Skype is without a doubt one of the best instant messaging apps, but it has its share of issues.
  • Many users reported that their webcam isn’t working on Skype at all.
  • Fixing this issue is easy and you just need to update your webcam drivers and check your camera settings on Skype.
  • We covered all sorts of Skype issues in the past, and if you’re looking for more Skype guides, be sure to check our Skype hub.
laptop camera not working on skype

4. Check other programs

Another thing to note is that other background software integrated with the webcam might be capturing the video stream.

So that might be why the camera isn’t working in Skype. You can check this by right-clicking the taskbar and selecting Task Manager.

Then select third-party software packages, especially instant messaging or web applications, listed under Background processes and press their End task buttons. Thereafter, restart the Skype app.


Did you know hackers can connect to your Skype webcam and spy on you? Here’s how to block them.


5. Fix the webcam freezing in Skype

  1. You can open the registry by pressing the Win key + R. Then enter ‘regedit’ into the Run text box and press OK.
  2. Then you should browse to HKEY_LOCAL_MACHINESOFTWAREWOW6432NodeMicrosoftWindows Media FoundationPlatform in the registry.
  3. Next, right-click an empty space on the right of the registry window and select New > DWORD (32-bit) Value from the context menu.
  4. You should enter EnterFrameServerMode as the new key title.
  5. Double-click EnterFrameServerMode to open the Edit DWORD (32-bit) Value window below.
  6. Input 0 in the window’s Value data text box if that’s not already the default value.
  7. Press the OK button, and then you should also restart Windows.
  8. Now open Skype to make that USB webcam video call.

6. Run the Device Troubleshooter

  1. Type ‘troubleshooter‘ into the Cortana search box and select to open the Troubleshooting Control Panel tab.
  2. Click Hardware and Sound on the Troubleshooting tab.
  3. Next, select Hardware and Devices from the listed troubleshooters.
  4. Press the Next button to scan with the Hardware and Devices troubleshooter. Then it might provide a fix for the webcam.
  5. Restart Windows if the troubleshooter detects and fixes anything.

These tools will come in handy if you want to record your Skype calls


7. Check if your webcam is Skype compatible

Not every desktop or laptop camera is compatible with Skype. If your webcam is more outdated, it might not be Skype compatible.

This page includes a list of both compatible and incompatible Skype webcams. Scroll through the non-working camera list to see if it includes your camera.

With those fixes maybe now Skype will display video! Note that you’ll also need at least DirectX version 9.0 for Skype video calls to work.

If a more general webcam hardware fix is needed, check out this Windows Report article or the manufacturer’s website for further details.

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Frequently Asked Questions

  • Camera problems are usually caused by bad Skype installation or outdated drivers.

  • Camera problems are usually caused by bad Skype installation or outdated drivers.

  • If video isn’t working, you need to go to Skype Settings > Audio & Video and configure your webcam. You can check out our full guide here.

  • If you can’t see your face on Skype, the issue is most likely a webcam driver problem, so it’s advised that you update your drivers. Be sure to check our full guide here.

  • Go to Skype Settings > Audio & Video and make sure that your webcam is selected and working. If not, you might have to reinstall the webcam driver.

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This article is not relevant to the latest version (Microsoft) of Skype. It does not have Tools and Options.
It has “Audio & Video Settings”. In my case it says that for Camera – no device found.
My camera was working OK on the previous version of Skype. But I have been bombarded with requests to upgrade, so I did.
But the camera does not work with the new version. I use Norton Internet Security, but it did not affect the camera on the old version of Skype.

After spending hours trying all the various solutions I read, I accidentlally discovered that it was a recent update by my security software (Bitfender) which was blocking the camera’s use by Skype and the Camera app. You might wantt o check there before trying all the other more complex repairs.