Surface Book, Pro 4 Firmware Update Brings More Issues than it Solves

By: Radu Tyrsina
2 minute read

As always, whenever Microsoft releases a fresh update, be it for its Windows users or for owners of hardware products, it’s almost a given that there will appear various problems. Such is the case with the recent update released for the Surface Book and the Surface Pro 4.

According to multiple reports that have been circulating online, the most recent November update actually brought more troubles for fresh owners of the Surface Book or the Surface Pro 4. The previous update that was released in the beginning of this month brought a fix for the problem of flickering screens.

Here are the new features and updates brought by the most recent System Firmware Update – 11/18/2015:

  • Surface UEFI update (v88.870.770.0) improves system stability
  • Surface Management Engine update (v1.0.0.1183) provides touch optimizations
  • Precise Touch Device driver update (v1.1.0.217) provides touch optimizations
  • Management Engine Interface driver update (v11.0.0.1172) provides touch optimizations
  • Surface Touch Servicing ML driver update (v1.0.36.1) provides touch optimizations
  • Microsoft Surface ACPI-Compliant Control Method Battery driver update (v1.2.0.2) ensures correct Surface driver is installed

All nice and neat, only if this particular update didn’t bring a long quite a lot of problems. Here are just a couple that we have managed to extract:

  • Problems with the Hello camera:

After installing today’s update my Surface would not log me with the Hello camera was unresponsive. Since I could not log in with my camera I switched over to a password login with no issue. I then shut down apps and restarted my Surface Book. In doing so problem solved and the Hello camera works fine now.

I just downloaded and installed (through Windows Update) the 11/18 software and firmware updates. Upon restarting the system from the updates screen, Windows Hello came onto the screen but the camera did not come on. I had to log in by entering my Microsoft password. After a full shutdown and reboot, same behavior. The camera did not turn on.

  • The freezing issue in the Surface Book hasn’t apparently been fixed for everybody:

For various PC problems, we recommend to use this tool.

This tool will repair most computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Quickly fix PC issues and prevent others from happening with this software:

  1. Download ReimagePlus (100% safe download and endorsed by us).
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues.

It is a fix in CPU microcode that is put into the UEFI… Weeks and Weeks of finding a consistant repro and debugging in a lab to find the exact instruction that was causing it.. This will fix this issue for the majority of users… The microcode comes from Intel. We integrate it into UEFI. It is not a “workaround” it is a “fix”. It is not a “CPU” issue and it is important that you understand that. It is a CPU microcode issue and they are not the same.

What about you, what problems are you getting after this specific update? Sound off by leaving your comment below.

For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

Discussions

Next up

Best Windows 10 antivirus software to use in 2018

By: Radu Tyrsina
7 minute read

Update – 2018 will soon come to an end and we already have a guide on what is the best antivirus you should get in […]

Continue Reading

These features are out for good with Windows 10 version 1809

iamsovy@gmail.com' By: Sovan Mandal
2 minute read

Microsoft is all set to launch its next big update, Windows 10 version 1809 in October. While that should be a nice piece of news […]

Continue Reading

Windows 10 18H2 builds no longer receive new features

By: Matthew Adams
3 minute read

The Windows 10 October 2018 Update (otherwise 18H2) rollout might now be two to three weeks away. For the last few months, new build previews […]

Continue Reading