Microsoft acknowledges new Surface Pro 3 battery issue

By: Madeleine Dean
2 minute read

Battery issues are a never ending saga for Microsoft. We dare say all the devices running Windows 10 have been plagued by battery issues at a given time. It appears that Windows phones and Surface devices are the products most hit by battery problems.

At the beginning of September, the Redmond giant rolled out an important firmware update for the Surface Pro 3, aimed at fixing the annoying battery issues users had been complaining about. The update only solved half the problem. Surface Pro 3 devices powered by SIMPLO batteries are no longer affected by battery issues, according to user reports.

Unfortunately, battery issues are still plaguing Surface Pro 3 devices powered by LGC batteries. We detected this issue immediately after Microsoft pushed the firmware update, and reported about it.

One month later, Microsoft officially acknowledges this issue and confirms it’s working to find a fix as soon as possible:

We are aware of a battery issue that is affecting a limited number of Surface Pro 3 users. We can confirm that the issue affecting these customers was not caused by the software updates issued on August 29th. Our team is actively looking in to the issue to determine the cause and identify a fix. We will post an update as soon as we have more information to share.

Surface Pro 3 users appreciate the fact that Microsoft acknowledged the new battery issue, but judging by their comments, many have already lost faith in the company. Probably, they will think twice before purchasing the upcoming Surface Pro 5.

Anyway, I would hope and expect reasonably clear and comprehensive updates are provided promptly.  While the acknowledgement is welcomed, it is very brief and vague and cannot, in itself,  be expected to ease the mounting concerns for very long.

Do you think Microsoft will ever be able to solve these pestering battery issues? Share your thoughts in the comment section below.

RELATED STORIES YOU NEED TO CHECK OUT:

For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

Next up

Best Windows 10 antivirus software to use in 2018

By: Radu Tyrsina
7 minute read

Update – 2018 will soon come to an end and we already have a guide on what is the best antivirus you should get in […]

Continue Reading

These features are out for good with Windows 10 version 1809

iamsovy@gmail.com' By: Sovan Mandal
2 minute read

Microsoft is all set to launch its next big update, Windows 10 version 1809 in October. While that should be a nice piece of news […]

Continue Reading

Windows 10 18H2 builds no longer receive new features

By: Matthew Adams
3 minute read

The Windows 10 October 2018 Update (otherwise 18H2) rollout might now be two to three weeks away. For the last few months, new build previews […]

Continue Reading

Discussions