Microsoft acknowledges new Surface Pro 3 battery issue

Madeleine Dean By: Madeleine Dean
2 minute read

Home » News » Microsoft acknowledges new Surface Pro 3 battery issue

Battery issues are a never ending saga for Microsoft. We dare say all the devices running Windows 10 have been plagued by battery issues at a given time. It appears that Windows phones and Surface devices are the products most hit by battery problems.

At the beginning of September, the Redmond giant rolled out an important firmware update for the Surface Pro 3, aimed at fixing the annoying battery issues users had been complaining about. The update only solved half the problem. Surface Pro 3 devices powered by SIMPLO batteries are no longer affected by battery issues, according to user reports.

Unfortunately, battery issues are still plaguing Surface Pro 3 devices powered by LGC batteries. We detected this issue immediately after Microsoft pushed the firmware update, and reported about it.

One month later, Microsoft officially acknowledges this issue and confirms it’s working to find a fix as soon as possible:

We are aware of a battery issue that is affecting a limited number of Surface Pro 3 users. We can confirm that the issue affecting these customers was not caused by the software updates issued on August 29th. Our team is actively looking in to the issue to determine the cause and identify a fix. We will post an update as soon as we have more information to share.

Surface Pro 3 users appreciate the fact that Microsoft acknowledged the new battery issue, but judging by their comments, many have already lost faith in the company. Probably, they will think twice before purchasing the upcoming Surface Pro 5.

Anyway, I would hope and expect reasonably clear and comprehensive updates are provided promptly.  While the acknowledgement is welcomed, it is very brief and vague and cannot, in itself,  be expected to ease the mounting concerns for very long.

Do you think Microsoft will ever be able to solve these pestering battery issues? Share your thoughts in the comment section below.



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