Microsoft acknowledges new Surface Pro 3 battery issue

Madeleine Dean By: Madeleine Dean
2 minute read

Home » News » Microsoft acknowledges new Surface Pro 3 battery issue

Battery issues are a never ending saga for Microsoft. We dare say all the devices running Windows 10 have been plagued by battery issues at a given time. It appears that Windows phones and Surface devices are the products most hit by battery problems.

At the beginning of September, the Redmond giant rolled out an important firmware update for the Surface Pro 3, aimed at fixing the annoying battery issues users had been complaining about. The update only solved half the problem. Surface Pro 3 devices powered by SIMPLO batteries are no longer affected by battery issues, according to user reports.

Unfortunately, battery issues are still plaguing Surface Pro 3 devices powered by LGC batteries. We detected this issue immediately after Microsoft pushed the firmware update, and reported about it.

One month later, Microsoft officially acknowledges this issue and confirms it’s working to find a fix as soon as possible:

We are aware of a battery issue that is affecting a limited number of Surface Pro 3 users. We can confirm that the issue affecting these customers was not caused by the software updates issued on August 29th. Our team is actively looking in to the issue to determine the cause and identify a fix. We will post an update as soon as we have more information to share.

Surface Pro 3 users appreciate the fact that Microsoft acknowledged the new battery issue, but judging by their comments, many have already lost faith in the company. Probably, they will think twice before purchasing the upcoming Surface Pro 5.

Anyway, I would hope and expect reasonably clear and comprehensive updates are provided promptly.  While the acknowledgement is welcomed, it is very brief and vague and cannot, in itself,  be expected to ease the mounting concerns for very long.

Do you think Microsoft will ever be able to solve these pestering battery issues? Share your thoughts in the comment section below.

RELATED STORIES YOU NEED TO CHECK OUT:

Discussions

Next up

FIFA 19 players can’t use Xbox controller to control characters [FIX]

Mihai Duna avatar. By: Mihai Duna
3 minute read

FIFA 19 is Electronic Arts’ football simulation video game. This is the most popular football simulator game with millions of active players. Many users reported […]

Continue Reading

How to delete Steam Cloud saves [STEP-BY-STEP GUIDE]

Vlad Turiceanu avatar. By: Vlad Turiceanu
2 minute read

From the old days of hundreds of CDs and DVDs, larger and larger hard drives, to cloud services now, gaming has grown significantly. The need […]

Continue Reading

Windows Sandbox error 0x80070002 after update [QUICK FIX]

Alexandru Voiculescu By: Alexandru Voiculescu
2 minute read

Many Reddit users encountered error 0x80070002 on Windows Sandbox following the Windows 10 v1903 update. One user reported the following situation: Windows Sandbox giving 0x80070002 […]

Continue Reading