It seems that the latest Surface Studio Windows 10 April Update comes with a problem involving the device’s mouse, as the gadget keeps disconnecting. On Microsoft’s forum, a user is inquiring about it, saying that the issue is more than annoying, and we can understand why. It also seems this happens for a few seconds when you touch the screen, then the connection with the mouse comes back. The upset user also said that this whole thing started only after installing the Windows 10 April 2018 Update.
Microsoft acknowledges the issue
It seems that the problem is not an isolated one as more users are experiencing it. The company itself said that this is true and the updates triggers a problem with bo5h the mouse and keyboard.
David Bader, a Microsoft agent wrote that very same problem was experienced by the Microsoft team as well and when the mouse stops working as it should, the keyboard stops as well. On the other hand, it seems that indeed, when you touch the screen, both the keyboard and the mouse start working fine again. The whole problem seems to have begun only after installing the Windows 10 April 2018 Update, and this has been confirmed by more users.
We are currently working on a solution that will be provided in a future Windows Update. Please continue to check for Surface and Windows Updates to ensure your device has the most current firmware and software available. Marking as “Answered” to raise visibility for now. We will update this response once the fix has been published.
So, it seems that we can’t really do anything about this, but wait for the next Windows Update and keep our fingers crossed for the promised fix. Meanwhile, you can remove the Surface Pen to reduce the issue frequency.
You can ameliorate the symptoms (but not solve the problem) by removing the Surface Pen as a device, presuming that you do not have one or use one.
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