FIX: Surfshark not working with Netflix [7+ tested methods]

Vlad Constantinescu
by Vlad Constantinescu
VPN Expert & Privacy Advocate
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  • Although Surfshark is a popular VPN service, some users complain that sometimes it doesn't work with Netflix.
  • Most often, this issue can be easily solved by changing the server you're connected to.
  • If the issue still persists, we can teach you a few tricks to fix the Surfshark Netflix error.
  • Surfshark offers a nifty Smart DNS feature that can easily unblock Netflix in no time.
Surfshark not working with Netflix

Discovering that Surfshark is suddenly not working with Netflix any longer could feel like a huge letdown.

Mainly because circumventing geo-restrictions is among the most popular reasons why users turn to VPNs, to begin with.

And with Netflix being one of the most popular geo-restricted services, it’s easy to see why the issue is not so easily ignored.

On the bright side, we’ve prepared an easy-to-follow guide on how to fix this problem in no time.

How can I fix Surfshark not working with Netflix?

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Switch to another server

Switching to another server turns out to be the most common way to troubleshoot various VPN connectivity issues.

The reason why this works may be server overloading.

Imagine you’re streaming a movie while being behind a VPN when suddenly Netflix throws an error your way.

Netlix might actually detect a lot of requests coming from a single address, and decide to pull the plug.

That, combined with the fact that Netflix constantly tries to block VPN users, makes perfect sense.

So it’s easy to see why switching to a different server can make Surfshark work with Netflix once more.

Re-log into your Netflix account without VPN

  1. Log out of your Netflix account
  2. Disconnect from the Surfshark server
  3. Either restart your web browser or hard refresh the Netflix page (CTRL + F5 for Chrome)
  4. Re-log into your Netflix account
  5. Force-close the Surfshark VPN client (OPTIONAL)
  6. Re-launch Surfshark (OPTIONAL)
  7. Connect to an appropriate server (US server for US Netflix, for instance)
  8. Check if Surfshark is still not working with Netflix

It appears that Netflix may be having a hard time processing login requests from VPN users.

Simply disconnecting from your VPN, logging in to your Netflix account, then reconnecting to Surfshark seems to do the trick.

Clear your web browser’s cache

Various websites, including Netflix, store data from your previous interactions.

Conflicting cached data can mean various connectivity issues, so it’s easy to see why clearing this data should let you access Netflix in no time.

Clearing your cache is different based on the web browser you’re using. We’ll just tell you how it’s done for Chrome.

  1. Click Chrome’s More button (looks like three dots stacked vertically)
  2. Go to Settings
  3. Scroll down to the Privacy and security section
  4. Click the Clear browsing data button
  5. Make sure to select Cookies, as well as Cached images and files
  6. Click the Clear data button
  7. Restart your browser
  8. Head over to Netflix (while connected to Surfshark)
  9. Check if the issue still persists

Flush your DNS

Flushing your DNS is essentially clearing connection cached data from your system.

As we said before, cached data build-ups can make systems become confused and trigger connectivity issues.

Therefore, it makes sense why clearing this pile of outdated information can get rid of your Surfshark not working with Netflix issue.

Here’s how to flush your DNS on a Windows 10 PC:

  1. Launch an elevated CMD instance (with Administrator privileges)
  2. Type the commands below, and hit Enter after each one:
    • ipconfig /flushdns
    • ipconfig /registerdns
    • ipconfig /release
    • ipconfig /renew
    • netsh winsock reset
  3. Restart your PC

Once your PC finishes its boot sequence, you should connect to Surfshark and head over to Netflix.

As a side note, we suggest you pair this method with the one directly above.

If cached data is indeed the reason why you’re experiencing the Surfshark Netflix error, clearing it completely from your system should definitely help.

Last, but not least, if you’re using the Netflix Windows 10 app, you should uninstall the app and reinstall it to clear cached data.

Activate Smart DNS (consoles, Smart TVs)

  1. Disconnect from Surfshark VPN
  2. Go to Surfshark’s Smart DNS page
  3. Click the Get Started button
  4. Check if Surfshark detected your device’s IP address correctly
  5. Click the Activate Smart DNS button
  6. Copy the generated DNS addresses someplace safe
  7. Configure your Smart TV or console to use the Surfshark DNS addresses

Smart DNS is a great Surfshark feature that aims to unblock geo-restricted content on devices without native VPN support.

According to Surfshark, there’s absolutely no need to activate Smart DNS on your PC, or other devices that have VPN support.

However, if you want to give it a try, there’s no one there to stop you.

Change the protocol

  1. Open Surfshark’s VPN client
  2. Disconnect from the VPN server (if necessary)
  3. Go to the Settings section
  4. Navigate to the Advanced tab
  5. Change the protocol to OpenVPN (UDP)
  6. Connect to an appropriate VPN server
  7. Check if Netflix is working

We’ll try to keep it simple and not overburden you with technical information.

To put it shortly, OpenVPN uses TCP and UDP, and UDP is simply better for streaming video content.

Using TCP may see a choke in your connection which could make Surfshark stop working with Netflix, and you can easily fix it by switching to UDP.

Use another VPN

  1. Buy a new VPN subscription plan (we recommend Private Internet Access)
  2. Download the installer on your PC
  3. Install the new VPN client
  4. Launch the VPN
  5. Log in to your account
  6. Connect to a server of your choice (remember, US servers for US Netflix)

Private Internet Access is a great VPN service that can help you unblock a wide range of geoblocked content.

It comes with an impressive network of over 22,000 high-speed servers that you can quickly switch through if you notice any connectivity issue.

Check out PIA’s main features:

  • Over 22,000 fast servers all over the world
  • Strict zero-logging policy
  • 256-bit military-grade encryption
  • Built-in VPN kill switch
  • PIA MACE feature that blocks ads and malware domains
  • Private DNS on all servers
  • Can unblock various geo-restricted content
  • Works great with Netflix
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Other suggestions

  • Restart your PC, modem, and/or router
  • Reinstall Surfshark
  • Use public DNS (e.g. Google, Cloudflare)
  • Install Surfshark on your router

Conclusion

If you notice Surfshark stopped working with Netflix, it’s usually not a big deal.

Simply switching the server you connect to should be enough to fix the issue in no time.

However, if that doesn’t work, we recommend you to try all of our suggestions.

We’re confident that you’ll find the one that does the trick in no time.

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