Touch VPN not working: Here’s how to fix it

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • Using Touch VPN is a convenient way to protect your online privacy. Nevertheless, it might not work seamlessly every time.
  • Follow the instructions below to reconnect your app with your PC or consider upgrading to a premium VPN software instead.
  • Explore further solutions related to common VPN-related issues in our VPN Errors & Solutions page.
  • Check out our VPN Guides Hub as well.

Using a VPN is a way to anonymously and securely surf the Internet, with no restrictions. Touch VPN is a free VPN tool that supports Windows, iOS, Android, and Chrome.

If you are trying to fix Touch VPN and you are using Windows 10, you can follow the instructions listed below. We hope that one of the following solutions will help you solve your Touch VPN issues.

  1. Check if you have the latest version of Touch VPN
  2. Use a different VPN tool
  3. Reset Touch VPN
  4. Check is SSL and TLS are enabled
  5. Clear Windows Store Cache
  6. Reinstall Touch VPN
  7. Update Network drivers
  8. Run the Internet Troubleshooter

What to do if Touch VPN won’t connect on Windows 10?

1. Check if you have the latest Touch VPN version

As Windows 10 regularly receives updates, please make sure you have the latest version of Touch VPN. You need to keep your VPN software up to date in order for it to work properly with the latest version of Windows.

Go to the Microsoft Store and check whether there is any update for this software. If so, please install the available updates.

  1. Select Start
  2. Go to Microsoft Store
  3. Select See more
  4. Go to Downloads and Updatesupdate microsoft store apps
  5. Get Updates

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2. Use a different VPN tool

While free solutions do not require any investment, if you’re depending on VPN functionalities, you might want to consider upgrading to a premium software such as Private Internet Access.

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The benefits that come with purchasing your own VPN are countless and fast, reliable connections to servers around the globe are just one of them.

If anything, PIA streamlines your connection and brings you unlimited bandwidth plus ultra-fast download speeds. Moreover, you get to choose the server to which you want to connect, thus eliminating proximity issues and ISP throttling.

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In addition, your entire network will be protected, which means that all traffic data is encrypted and routed through secure VPN tunnels in order to keep your data, location, and identity protected and confidential.

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3. Reset Touch VPN

Another solution could be to reset Touch VPN. In order to do this, please follow the steps described below:

  1. Open Start menu and go to Settings
  2. Click on Apps and then go to Apps & Features
  3. Select Touch VPN
  4. Click Advanced Options and afterward click Resetreset touch vpn windows 10
  5. Restart your computer.

4. Check if SSL and TLS are enabled

If SSL and TLS are disabled, this may explain why your Touch VPN is not working. So, please make sure to check this part as well. In order to check this, please follow the instructions listed below in order to enable these features manually.

  1. Go to Control Panel
  2. navigate to Internet Options
  3. Click on Advanced
  4. Enable SSL and TLS, as shown in the screenshot below.

enable SSL TLS windows 10 internet settings

5. Clear Microsoft Store Cache

Some users reported that clearing Microsoft Store Cache could also be a solution for fixing this problem. If you still don’t manage to use Touch VPN, please try the suggestions below:

  1. Open the Run box (by pressing the Windows key + R)
  2. Type WSresset.exe reset windows store
  3. Press OK

VPN is blocked on Windows 10? Don’t panic, here’s the fix.


6. Reinstall Touch VPN

  1. Select the Start button
  2. In the list of apps, right-click on Touch VPN and select Uninstall. Select Uninstall once more in order to confirm.uninstall touchVPN
  3. Select once again the Start button and go to Microsoft Store
  4. Click on See more and go to My library
  5. Click on Apps and then on Touch VPN
  6. Select Install

7. Update Network drivers

If you still can’t use Touch VPN on your Windows computer, try updating your network adapter drivers.

  1. Launch Device Manager > locate Network Adapters
  2. Uninstall WAN Miniport (IP), WAN Miniport(IPv6) and WAN Miniport (PPTP).uninstall WAN Miniport device manager windows 10
  3. Now, click on the Action menu and select Scan for hardware changesdevice manager scan for hardware changes
  4. Windows 10 will install the latest version of the ports you just uninstalled.

8. Run the Internet Troubleshooter

Touch VPN may fail to connect due to incorrect or missing Internet settings. Fortunately, Windows 10 features a series of built-in Internet troubleshooters that you can use to automatically fix connection problems.

  1. Go to Settings > Update & Security > Troubleshoot
  2. Locate and run the following troubleshooters (one by one): Internet Connections, Incoming connections, and Network Adapter.Internet Connection Troubleshooter windows 10
  3. Reboot your computer and check if Touch VPN works properly.

We hope you managed to solve your problem concerning Touch VPN by using one of the solutions listed above. Also, if you other suggestions for solving this issue, please feel free to use the comments below to list the steps to follow.

FAQ: Learn more about Touch VPN

  • How do I enable touch VPN?

You can download the app from the official site or even from the Microsoft Store and follow the regular installing process by clicking the .exe file and running the software according to on-screen instructions. Then set up the VPN from the Control Panel/Settings tab and launch the connexion.

  • Is touch VPN any good?

It is as good as any free solution can be allowing you to browse anonymously by hiding your IP and to access otherwise restricted content. However, it does not include all the enhanced security and privacy-oriented features that a premium VPN such as PIA, for instance, brings to the table.

  • How do I get rid of touch VPN?

From the Start menu, open the Settings and select Network & Internet, then switch to the VPN tab. Select your Touch VPN profile and disable or delete it. You can also uninstall the software altogether from the Control Panel.

Editor’s Note: This post was originally published in August 2018 and has been since revamped and updated in May 2020 for freshness, accuracy, and comprehensiveness.