Twitter’s new policy cracks down on abusers and trolls

by Radu Tyrsina
Radu Tyrsina
Radu Tyrsina
CEO & Founder
Radu Tyrsina has been a Windows fan ever since he got his first PC, a Pentium III (a monster at that time). For most of the kids of... read more
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Twitter is implementing new changes to its policy as part of its efforts to curtail abuse and harassment on the platform. To do so, the social network is now cracking down on trolls, or users whose only goal is to attack other people online.

The revamped policy aims to curb sensitive content, abusive posts, and offensive accounts. More specifically, Twitter is:

  • Stopping the creation of new abusive accounts: We’re taking steps to identify people who have been permanently suspended and stop them from creating new accounts. This focuses more effectively on some of the most prevalent and damaging forms of behavior, particularly accounts that are created only to abuse and harass others.
  • Introducing safer search results: We’re also working on ‘safe search’ which removes Tweets that contain potentially sensitive content and Tweets from blocked and muted accounts from search results. While this type of content will be discoverable if you want to find it, it won’t clutter search results any longer. Learn more in our help center.
  • Collapsing potentially abusive or low-quality Tweets: Our team has also been working on identifying and collapsing potentially abusive and low-quality replies so the most relevant conversations are brought forward. These Tweet replies will still be accessible to those who seek them out. You can expect to see this change rolling out in the coming weeks.

Harassment and abuse on Twitter are nothing new to its hundreds of thousands of users. In November, Twitter added the ability to combat bullying and abuse over the site with new tools to control content. And most recently, the company started to allow users to report abusive tweets.

Ed Ho, Twitter’s vice president of engineering, said in a blog post announcing the policy changes:

In the days and weeks ahead, we will continue to roll out product changes – some changes will be visible and some less so – and will update you on progress every step of the way. With every change, we’ll learn, iterate, and continue to move at this speed until we’ve made a significant impact that people can feel.

Albeit quite late, Twitter’s latest move is a sign that the company is taking the safety of its users seriously.


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