Update KB3124262 for Windows 10 Woes: Failed Installs, Reboots & More

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and driver troubleshooting. When he's not tackling... Read more
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Windows 10 cumulative update KB3124262 has been released today, and users are experiencing problems even before they installed it. Actually, the update fails to install for some users.

Well this is not a so unexpected issue, because cumulative updates occasionally fail to install, so if you’re not familiar with the situation, this isn’t the first time users have problems with downloading a cumulative update. But, just because this isn’t the first time, Microsoft should already come up with a fix, which isn’t the case.

Wait for Another Cumulative Update

After the installation of KB3124262 fails, you’ll be offered to install the update over and over again, so it’s an endless circle. And unless you remove the patch, you’re going to get the error message all the time.

Here’s what one user reported on Microsoft forums:

“The two most recent Cumulative Updates for Windows 10 Version 1511 for x64 System KB3124262 and KB3124263 have downloaded Ok but on Restart they have each frozen my computer at 30%. After waiting for an hour or so I forced a reboot on both occasions. Computer then rebooted Ok, but both Cumulative updates still sit in Windows Update awaiting a restart, even though the computer has been restarted many times.”

There are users who say that this update failed to install and gave error 0x80070020:

Both the previous cumulative update (KB3124263) and the most recent (KB3124262) fail to install and show error 0x80070020. I’ve run the various Windows troubleshooters and the bat that resets the Update History but the update still fails.

We don’t have a workaround for this issue right now, and as we learned from past, Microsoft probably won’t deliver a fix. But the good thing with this update is that it’s a cumulative update, which means that the next cumulative update will contain all bug fixes and improvements from this update, so maybe the best option is to just wait for the next cumulative update for Windows 10.

Other issues caused by KB3124262

Failed installs aren’t the single errors caused by this specific update. There are Windows 10 users complaining about how their Start button became inoperable:

When the latest windows cumulative updates install my start button becomes inoperable until I uninstall the updates. Windows continues to automatically reinstall them however which requires frequent uninstalling, does anybody have suggestions on what I should do.

Somebody else says he is getting the 0x8e5e0152 error:

I’m not able to install the new Cumulative Update for Windows 10 Version 1511 for x64-based Systems KB3124262. Got Error code 0X8E5E0152. Need assistance.

There are users who say that after installing KB3124262 on their Windows 10 laptop, they get continously prompted to reboot the system. One user is complaining that his desktop is gone, however weird that might sound:

Auto-installed this today and my desktop is gone. Instead I have three tiles in the middle of the screen and all of the Win icons are gone. When I find the link to the desktop in the windows thingy in the lower left corner it does nothing. Everything (browsers, applications) all launch in full screen mode and can not be resized or moved around. New icons all over the screen that do nothing or just take you back to your three special tiles.

There are even users who said they lost files, pictures, and download folders after installing KB3124262 update on Windows 10. There are several who claim that this particular update has disabled their Elan touchpad.

However, if you really want to install cumulative update KB3124262 on your computer, you can try to install it manually by downloading a x86 version from this link, or x64 from this link.

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Avatar Tulco Pierto

Here is how I fixed this mess to permanently undo the changes. Uninstalling did not work since the update would immediately reinstall itself and something fundamental was changed (perhaps in the registry?) Even uninstalling only restored some capability to my email program setup.

1- I downloaded wushowhide from Microsoft. This allows users to manually block unwanted updates. Especially useful for blocking hardware device updates, but also works for flaky “enhancement” updates.

2- I did a System Restore to before 01-31-2016 when KB3124262 downloaded and installed on my computer. (Make sure this feature is enabled on your computer because Windows 10 may have it shut off by default. Control Panel>System>System Protection>System Restore. TURN IT ON in self defense! Give it some space. Done.)

3- When the computer restarted I immediately opened wushowhide, saw the update listed there and checked it not to be downloaded.

My email programs now work perfectly as before.

It is shameful that Microsoft is removing all user’s rights and abilities to manage their own systems. Take control of it. This system will allow you to create restore points and install updates one at a time so you will know which one fouled your system. Yes, it is more work than before but at least you will be able to restore functionality.

Avatar Kevin Carlyle

Can confirm the touchpad issue. My ELAN touchpad was disabled untill uninstall of update on lenovo y700 as well as start button and keyboard issues

Avatar Tulco Pierto

KB3124262 seems to have destroyed the ability for my e-mail programs to access my ISP’s mail server. I use MailWasher in conjunction with Thunderbird (fully updated). The minute this update installed I started seeing “bad user name or password” error messages from both programs. (I tried to bypass MailWasher to see if I could access directly from Thunderbird; no joy. Both are broken now).

I can use the exact same login credentials to access the web mail portal provided by my ISP with no problems. It is not the credentials, it is the danged update. It seems to have blocked access by these programs somehow. The first time in many years of using these programs together trouble free, now Microsoft broke them.

I tried to uninstall the update after checking the “defer upgrades” box. It just keeps coming back every time I reboot with the same awful consequences. I detest webmail and prefer to get messages directly into my computer for storage in folders. Is there any way to get rid of this bad update permanently? Or fix what it broke?