FIX: VPN failed due to unsuccessful domain name resolution

Elena Constantinescu
by Elena Constantinescu
VPN Expert & Privacy Advocate
Elena started writing professionally in 2010 and hasn't stopped exploring the tech world since. With a firm grasp of software reviewing and content editing, she is always trying new things to improve her skill... Read more
Affiliate Disclosure
  • The VPN connection failed due to unsuccessful domain name resolution error means that Cisco VPN isn't working properly due to DNS issues.
  • You can bypass this solution by tweaking your DNS settings
  • Additionally, modifying the content of key-files can also help with this issue.
  • If all else fails, a complete system reset is in order, although that isn't something you'd like.

VPN connection failed due to unsuccessful domain name resolution is a common error that may occur when using Cisco AnyConnect Secure Mobility Client to remotely connect to the workplace.

The description is self-explanatory: you can’t establish a successful VPN connection using Cisco due to DNS issues.

Normally, if you stumble upon problems with your company’s VPN, such as AnyConnect installation failure, you should contact your system admin and request assistance.

However, since this error is usually caused by improper settings on the client-side, you can try the following solutions to fix it.

How can I fix the VPN connection failed due to DNS error?

1. Change your DNS settings

obtain DNS server address automatically on Windows 10
  1. On Windows 10, right-click the Start button.
  2. Go to Network Connections > Change adapter options.
  3. Right-click your network adapter and select Properties.
  4. Double-click Internet Protocol Version 4 (TCP/IPv4).
  5. Select Obtain DNS server address automatically.
  6. Click OK.

The DNS error might occur when using custom DNS settings, such as Google Public DNS, OpenDNS or Cloudflare. In certain cases, static DNS servers are not compatible with VPN clients like Cisco VPN.

However, you can easily fix this issue by resetting your computer’s DNS settings to default, which means using the DNS servers provided by your ISP. If the problem persists, you should contact your ISP.

But if your ISP’s DNS servers are slow by default and that’s actually the reason why you used custom DNS in the first place, then you should try using other static DNS servers.

2. Repair the anyconnect.xml file

check AnyConnect XML

In some cases, AnyConnect’s XML profiles become corrupt, which causes the VPN connection failed due to unsuccessful domain name resolution error. But you should be able to fix this problem by reinstalling AnyConnect.

You can also try connecting to another region, specifying an alternative VPN gateway, or checking the DNS name and port address in the XML file to see if it’s correct.

3. Reinstall your operating system

install Windows 10

If you can’t fix the VPN connection failed due to unsuccessful domain name resolution error using the solutions above, back up all your important data and applications in order to reinstall Windows 10.

This way, all system settings will be restored to default. Alternatively, you can use the Refresh Tool for a clean install.

In conclusion, the solutions we provided above should be enough to fix the VPN failed due to unsuccessful domain name resolution error with Cisco AnyConnect on your Windows PC.

However, if the error is recurring, you should consider dropping Cisco VPN and replacing it with other corporate VPN solutions.

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