VPN services are bliss to many Internet users most especially when it comes to accessing blocked websites including Netflix among others. However, some VPN users experience a situation where VPN won’t work with Netflix.
Sometimes the VPN may be hit by several factors such as connection problem, interrupting antivirus programs, incorrect proxy settings among others.
Hence, we have come up with this troubleshooting guide for Windows users whose VPN won’t work with Netflix. The solutions below are ideal for solving this problem.
Why has my VPN stopped working on Netflix?
- Restart your PC
- Check your Date and Time Settings
- Check your internet connection
- Check your IP address
- Disable your security software
- Run Windows Update
- Manually configure DNS settings
- Flush the DNS/Clear Cache
- Manually configure proxy settings
Solution 1: Restart your PC
Windows users reported that they were able to resolve their VPN problem simply by restarting their PC. This method is a quick fix which can possibly resolve your VPN connection, hence making it work with Netflix. Alternatively, you can shut down your PC and wait for few minutes before restarting your PC.
Solution 2: Check your Date and Time Settings
Some VPN won’t work with Netflix because of the incorrect date and time settings on your PC. Check the date and time settings to ensure they are correct.
Disable automatic update of date and time using the Internet, and set the date/time parameters manually. However, if you still get the error after restarting your PC, you may proceed to the next step.
- ALSO READ: How to fix Windows 10 clock if it’s wrong
Solution 3: Check your internet connection
Sometimes limited/inactive internet connection can prevent your VPN from working with Netflix. Hence, you need to test your Internet connection. In order to test your internet connection, disconnect from the VPN service and try to access any website on your web browser.
If you are unable to access the Internet while disconnected from the VPN, then you may need to consider changing your Internet connection mode either modem, broadband or Wi-Fi connection.
- ALSO READ: Is there a VPN without email sign up?!
Solution 4: Check your IP address
If VPN won’t work with Netflix, check your IP address for information such as your city or region (country) next to the location you selected in the VPN windows. You can use a web service such as IPLocation and WhatIsMyIPAddress to check your IP address location.
However, if you are not connected to the VPN server’s location, try connecting again. Alternatively, you may consider connecting to other VPN server locations and then access Netflix service again.
In order to get rid of these issues with Netflix and to watch your favorite movies, we strongly recommend you Cyberghost VPN. It has a special option for watching movies on Netflix without having IP problems.
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Solution 5: Disable your security software
Some antivirus programs may block your VPN connection hindering you from accessing Netflix. Hence, you may need to temporarily disable your antivirus or firewall so as to be able to access Netflix. However, some antivirus programs have the “temporarily disable protection” option which you can use while others do not.
If you have the option to reinstall the security software or program blocking the VPN connection, install it after the VPN software has been installed so that it allows the VPN to connect. Hence, uninstall the VPN software followed by the security program blocking the connection, then install VPN software again, and then reinstall the security program on your PC.
Alternatively, you can also enable the VPN software in the Windows firewall. Here’s how to do this:
- Go to Start > Type “Allow a program through Windows firewall” and then hit “Enter” key
- Click on “Change Settings” options
- Now, Click on “Allow another program”
- Select the program you want to add or click Browse to find the VPN software, and then click OK
- Check if you can connect again and try to access Netflix.
However, if this does not work, proceed to the next step.
Solution 6: Run Windows Update
Another way of fixing the VPN won’t work with Netflix problem by updating your Windows Operating System to the latest version. Latest Windows updates improve the system’s stability and fix various issues you may encounter most especially VPN related. You can follow these steps to update any Windows OS:
- Go to Start>type “update” in the search box and then click on “Windows Update” to proceed.
- In the Windows Update window, check for updates and install the available updates.
- After the update is complete, restart your Windows PC.
Solution 7: Manually configure DNS settings
Manually configuring your computer with other DNS server addresses helps you access Netflix, and enjoy faster connection speeds. Some computers may not automatically connect to the VPN DNS servers, hence you need to configure it with your VPN DNS servers’ IP addresses, manually. Here’s how to do it in Windows:
Step 1: Open Network Connections settings
- Right click Start and select Run
- Type ncpa.cpl and click OK
- In Network connections window, find your usual connection, either LAN or Wireless network connection.
- Right click the connection and select Properties
Step 2: Set the DNS server addresses
- Double click Internet Protocol Version 4 (IPv4) or just Internet Protocol
- Select Use the following DNS server addresses
- Type these Google DNS server addresses: Preferred DNS server 188.8.131.52 and Alternate DNS server 184.108.40.206
- If Google DNS is blocked, try the following: Neustar DNS Advantage (220.127.116.11 and 18.104.22.168) enter and press OK, and, Level3 DNS (22.214.171.124 and 126.96.36.199) enter and press OK.
— ALSO READ: Fix: Antivirus is blocking Internet or Wi-Fi network
Solution 8: Flush the DNS/Clear Cache
Another way of fixing the VPN won’t work with Netflix problem is by flushing your DNS and clearing your web browsers cache. DNS entries from your Internet Service Provider may be wrong and probably utilized by Netflix to block your VPN from accessing their service. Hence, you need to flush your DNS and clear your web browser’s cache afterward.
Here’s how to do this:
Step 1: Flush the DNS
- Go to Start > All Apps > Accessories
- Right-click “Start” and select Command Prompt (Admin)
- Type ipconfig /flushdns and press Enter. You should get a confirmation that says: Windows IP Configuration Successfully flushed the DNS Resolver Cache
Step 2: Clear Web Browser Cache
- Launch your web browser e.g. Mozilla Firefox
- Press Ctrl + Shift + Delete to access the “Clear recent history” dialog box.
- Under the “Time range to clear” drop-down menu, select “Everything”.
- Make sure to check the “Cache” box. Click on Clear Now.
Note: Ctrl + Shift + Delete can also be used to clear cache on other web browsers such as Google Chrome, Internet Explorer, Opera, Microsoft Edge, etc.
Solution 9: Manually configure proxy settings
A proxy server is a server (a computer system or an application) that acts as an intermediary for web requests. A proxy server releases its static/dynamic IP address for you so that you can access other websites using their location.
In addition, you can change the IP address on your browser whether Firefox, Chrome, Opera or Internet Explorer using the following Methods:
- Firefox: Tools > Options > Advanced > Settings > Manual proxy configuration.
- Chrome: Settings > Network > Change proxy settings > LAN settings > Use proxy server > Advanced > HTTP.
- Opera: Tools > Preferences > Advanced > Network
- Internet Explorer: Tools > Internet options > Connections > LAN settings > Use proxy server > Advanced > HTTP.
Once you have entered the IP address and port appropriately you obtained from the VPN service, check your IP address with an IP address checker as IPLocation and WhatIsMyIPAddress to confirm that your I.P address has really been changed.
In conclusion, if any of the solutions we mentioned above didn’t fix the problem, then you may have to change your VPN service. Some VPN services were reported to have been blocked by Netflix.
You may read this post “Free VPNs that work with Netflix [2018 Guide]” for alternative VPN services.
Let us know if any of these solutions helped fix VPN won’t work with Netflix error.
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