VPN not working with Virgin Media? Here’s how to make it work

Aleksandar Ognjanovic
by Aleksandar Ognjanovic
Troubleshooting Expert
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Affiliate Disclosure

  • Virgin Media is a UK-based ISP known for its great speeds and prices.
  • The guide below will show you what to do if your VPN doesn't work on Virgin Media
  • For more articles about this type of service, check out our dedicated VPN Hub.
  • For more guidance on how to bypass restrictions using VPNs, visit our Unblocking page.
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Due to an arguable monopoly in the British broadband market, Virgin Media is the one which, mainly, dictates the terms of use.

More knowledgable users turned to VPN solutions in order to protect their privacy, speed up the bandwidth (which is, as stated by some of them, 50% intentionally throttled), and avoid regional restrictions.

However, what to do when VPN just won’t work with Virgin Media router?

We prepared some possible solutions for the issue at hand and enlisted them below. If you’re experiencing a hard time with Virgin Media and VPN working jointly, we recommend to check them out.


How to make VPN work with Virgin Media router

  1. Use a confirmed VPN solution
  2. Configure the router
  3. Update/reinstall VPN

1. Use a confirmed VPN solution

If we exclude the probable actions against VPN solutions made by Virgin Media, it’s necessary to use a valid VPN. Some VPN solutions might get blocked by default, while the others will underperform.

What you need is a VPN which will prevent ISP from throttling your bandwidth and the one which allows you to avoid geo-restrictions and regional bans.

For example, peer-2-peer sites are a big NO for Virgin Media users. They, allegedly, is an offense which can result in the discontinuation of the service.


Looking for a better VPN to watch British TV? We got your back with this fresh list. 


That being said, you will need a VPN service that has an abundance of UK-based servers that will let you connect to an alternative IP close to your location.

That way, you won’t suffer from data package latency issues while being secure. Make sure to check them out individually and choose for yourself.

Also, and what’s important in this matter, is the fact that you can communicate in real-time with the support teams of the respective VPN providers we enlisted. That way, they can help you, the paying customer, addressing every issue you encounter.

One great VPN service that meets all of the above-mentioned criteria and a bit more is Private Internet Access.

This VPN service owned by Kape Technologies features 3300 servers in 46 different countries, with plenty of them present in the UK as well.

This, along with the fact that it guarantees total privacy and the ability to meld to any ISP makes it great for accessing any geo-locked content, including Virgin Media.

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1. Configure the router

The issues between Virgin Media services and VPN tools emerged after the introduction of SuperHub 3, the latest, improved iteration of routers provided by the UK-based broadband provider.

Before that, end-users were able to use the VPN to reduce the blatant throttling of the bandwidth and to circumvent the geo-restrictions imposed by Virgin Media.

Was this something deliberate or the default router configuration is the mere issue, we can’t say with certainty.

Some users were able to resolve the halt by tampering with the settings, which include authentication and firewall measures which, seemingly, block VPN access to your native IP address.

Also, it seems that SuperHub 3 blocks encryption protocols that differ from PPTP. If you’re not sure what to do, these steps should lead you through the procedure:

  1. Connect to the router with a LAN cable.
  2. Open any browser and, in the address bar, type Virgin Media IP address — 192.168.0.1.
  3. Enter your credentials and press OK to log into the router settings menu.
    • If you haven’t changed your password, the default one is placed on the bottom of the router.
  4. Open Advanced settings.
  5. Select Firewall.vpn not working with virgin media
  6. Disable ‘Block fragmented IP packets‘ (SuperHub 3) or let IPSec, PPTP, and Multicast pass through Firewall by checking the boxes (older Hubs).
  7. Confirm changes and restart your router and PC.

On a side note, if you’re using a business network with the VPN, contact your network administrator as chances are you won’t be able to access and change the configuration of the aforementioned router.


Make your life easier by using a router configuration software.


2. Update/reinstall your VPN

This is a long shot since this issue is hardly caused by the VPN. Of course, we assume that you’re using a proper VPN solution.

Most of the free solutions are limited and you’ll need a subscription-based premium tool if you want to overcome the limitations imposed by Virgin Media.

However, even the best of the class can have issues if they’re not up to date or are blocked within the system itself.

So, the firsthand solution is to make sure that VPN is up to date and to confirm that either Windows-native firewall or a third-party one aren’t blocking VPN. If this happens, here is a simple guide to fix the issue.

You can as well disable security for the time being, but we’re keener to suggest a whitelisting of the VPN at hand. That way, you’ll keep the protection while allowing VPN to communicate freely.

Finally, you can reinstall the VPN and move from there. The re-integration of the VPN solution is the most functional after a clean reinstallation.

Update: In case you do not arrive to watch UEFA Champions League with or without Virgin Media, and even the VPN don’t help you, just turn it off as we have the right solution. Check our dedicated article about how to watch UEFA Champions League on your PC or on your TV via PC.

You will find there several solutions and tools that will help you enjoy the game of the strongest football teams.

This should do it. Make sure to post your questions, alternative solutions, or VPN which works best for you if you’re Virgin Media user. We look forward to hearing from you in the comments section below.


FAQ: Learn more about Virgin Media and VPNs

  • Does Virgin Media allow VPN?

If you don’t modify any settings, then you should know that Virgin Media equipment is set to block VPNs. To bypass this issue follow this guide on what VPNs can avoid Virgin’s block.

  • Which VPN works with Virgin Media?

The best VPN that you can use that will work with Virgin Media is pretty much any VPN that is also made to grant access to content from the UK and Ireland.

  • How do I set up my Virgin Media VPN?

Here’s how to connect your VPN on Virgin Media:

  • Plug in your Virgin Media router
  • Go to 192.168.1.1 or 192.168.0.1 on your browser
  • Add a new username and password.
  • Go to your browser settings and click Advanced settings
  • Select the firewall and tick the following protocol
    • IPSec Pass-Through
    • PPTP Pass-Through
    • Multicast Pass-Through.
  • Afterward, click Apply and save your settings

Editor’s Note: This post was originally published in October 2018 and has been since revamped and updated in May 2020 for freshness, accuracy, and comprehensiveness.