VPN not working with Virgin Media? Here’s how to make it work

By: Aleksandar Ognjanovic
4 minute read
vpn not working virgin media

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Due to an arguable monopoly in the British broadband market, Virgin Media is the one which, mainly, dictates the terms of use. More knowledgable users turned to VPN solutions in order to protect their privacy, speed up the bandwidth (which is, as stated by some of them, 50% intentionally throttled), and avoid regional restrictions. However, what to do when VPN just won’t work with Virgin Media router?

We prepared some possible solutions for the issue at hand and enlisted them below. If you’re experiencing a hard time with Virgin Media and VPN working jointly, we recommend to check them out.

How to make VPN work with Virgin Media router

  1. Configure the router
  2. Update/reinstall VPN
  3. Use a confirmed VPN solution

1: Configure the router

The issues between Virgin Media services and VPN tools emerged after the introduction of SuperHub 3, the latest, improved iteration of routers provided by the UK-based broadband provider. Before that, end-users were able to use the VPN to reduce the blatant throttling of the bandwidth and to circumvent the geo-restrictions imposed by Virgin Media. Was this something deliberate or the default router configuration is the mere issue, we can’t say with certainty.

Some users were able to resolve the halt by tampering with the settings, which include authentication and firewall measures which, seemingly, block VPN access to your native IP address. Also, it seems that SuperHub 3 blocks encryption protocols that differ from PPTP. If you’re not sure what to do, these steps should lead you through the procedure:

  1. Connect to the router with a LAN cable.
  2. Open any browser and, in the address bar, type Virgin Media IP address —
  3. Enter your credentials and press OK to log into the router settings menu. If you haven’t changed your password, the default one is placed on the bottom of the router.
  4. Open Advanced settings.
  5. Select Firewall.vpn not working with virgin media
  6. Disable ”Block fragmented IP packets” (SuperHub 3) or let IPSec, PPTP, and Multicast pass through Firewall by checking the boxes (older Hubs).
  7. Confirm changes and restart your router and PC.

As a side note, if you’re using a business network with the VPN, contact your network administrator as chances are you won’t be able to access and change the configuration of the aforementioned router.

2: Update/reinstall VPN

This is a long shot since this issue is hardly caused by the VPN. Of course, we assume that you’re using proper VPN solution. Most of the free solutions are limited and you’ll need a subscription-based premium tool if you want to overcome the limitations imposed by Virgin Media. However, even the best of the class can have issues if they’re not up to date or are blocked within the system itself.

So, the firsthand solution is to make sure that VPN is up to date and to confirm that either Windows-native firewall or a third-party one aren’t blocking VPN. You can as well disable security for the time being, but we’re keener to suggest a whitelisting of the VPN at hand. That way, you’ll keep the protection while allowing VPN to communicate freely.

Finally, you can reinstall the VPN and move from there. The re-integration of the VPN solution is the most functional after a clean reinstallation.

3: Use a confirmed VPN solution

Finally, if we exclude the probable actions against VPN solutions made by Virgin Media, it’s necessary to use a valid VPN. Some VPN solutions might get blocked by default, while the others will underperform. What you need is a VPN which will prevent ISP from throttling your bandwidth and the one which allows you to avoid geo-restrictions and regional bans. For example, peer-2-peer sites are a big ‘NO’ for Virgin Media users. They, allegedly, is an offense which can result in the discontinuation of the service.

What are the best tools at the moment? We conducted a small research and here are the tools which should work with Virgin Media and improve the experience while preserving your privacy in the process:

They all come with a monthly subscription fee. Also, they have an abundance of UK-based servers which will let you connect to an alternative IP close to your location. That way, you won’t suffer from data package latency issues while being secure. Make sure to check them out individually and choose for yourself. Also, and what’s important in this matter, is the fact that you can communicate in real-time with the support teams of the respective VPN providers we enlisted. That way, they can help you, the paying customer, addressing every issue you encounter.

This should do it. Make sure to post your questions, alternative solutions, or VPN which works best for you if you’re Virgin Media user. We look forward to hearing from you in the comments section below.


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