Roundup: Windows 10 Build 14393.103 reported issues

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Microsoft recently released the new build 14393.103 which fixes a handful of previously known issues and bugs. However, the new build is also causing some problems of its own with many users reporting various issues on Microsoft’s forums.

After scanning the Community forum and gathering the most important reports about issues caused by Windows 10 build 14393.103, we’ve rounded them all up in this handy report.

Windows 10 Build 14393.103 reported problems

As usual, we start off our report with installation issues. But this time, we have a slightly different situation. Namely, build 14393.103 mostly failed to install for Windows 10 Mobile users. We didn’t manage to find any complaints about the update failing to install on PCs. Here’s what one user said on Microsoft’s forums:

“Hello, I tried to download ans install insider preview build 10.0.14393.10 but getting error code 0x80310000. I did soft reset also but no use. I use Microsoft 950 xl duel Sim. Please help me”

Unfortunately, no one from the forums have a proper solution for this problem. If you too have problems installing this update on your Lumia device, you might find a solution in this article.

This build actually caused more problems for Mobile users in general. One of them issues is the problem with the navigation bar on the Lumia 635. One user said that the navigation bar now covers more space than it should.

“I updated my Nokia Lumia 635 last night with much excitement knowing that the new update would bring more features into the device. After the update, I noticed the FM Radio has disappeared, and the screen or the resolution seems big or magnified rather, coz the navigation bar has covered most parts of the screen.

In messaging, I cannot find the (+) compose new message icon; for twitter and facebook, the icons are probably hidden by the navigation bar.  I then updated to  14393.103 using insider preview, but I guess it did not make any difference to it. The problem still exists.

Can Microsoft please do something about the bug or update issue? To be honest,  I really like the Windows 10 mobile OS, until the 14393.67 update (Windows Anniversary) came along.”

This problem is already acknowledged by Microsoft. The company mentioned that an update is on the way that addresses it, so users encountering this problem should wait a few more days for Microsoft to release a patch.

People also complained about various apps problems all over the Microsoft forums. Apparently, the new update breaks a few Windows 10 Mobile apps and unfortunately, a solution is still unknown. Here’s what apps are broken in Windows 10 Mobile build  14393.103:

Windows 10 Mobile’s Weather app:

“Getting error Ox80073CF9 on msn weather app that says an update is available on my Lumia 1520 phone running Windows 10 Anniversary software 14393.103”


“This problem starts occuring after updating to windows insider preview build 14393.67 and simultaneously updating to map app on same day, so exactly do not know which update responsible for this. location service is on, location is on and location histiry is not cleared since 1 month also map app is allowed to use my location. Presently i have latest insider preview build 14393.103, and windows map app, but the problem is same.
This was not the problem with old build 10586.”


“Lumia 930 Windows 10 mobile Version 1607 OS build 10.0.14393.103 Firmware 02540.00019.15236.54005. After updating last week the PEOPLE live tile no longer shows any information and is in no way “live”. Have unpinned, soft reset etc but still nothing. Any ideas on how to resurrect my live tile?”

Groove Music:

“I am using a Lumia 540 dual sim phone running on windows 10 build 10.0.14393.103 with all softwares updated. The problem is with groove music which plays music with “scratched”instances on the process.How do i fix this cos this sucks! Thanks.”

Unfortunately, we’ll have to wait for another update to fix the issues with apps. If you can’t stand using your phone without any of these apps, maybe rolling back to the previous build is the best solution.

That’s about it for Windows 10 Mobile problems caused by build 14393.103. Let’s see what issues are affecting PC users. What’s good about this build is that it barely caused any problems for PC users, so that’s an improvement.

One user reported that he has a problem with audio after installing cumulative update KB3176938 (build 14393.103) for Windows 10. Here’s what he said about the problem:

“After Windows Updates: KB3176495,KB3176934,KB3176938 My audio has been weird. I uninstalled All Sound devices and restarted. The sound problem persists and after listening to various things since the reboot I have more specifically identified the problem as audio sometimes or slowing down randomly. one Extreme instance of this also involved the Cursor lagging significantly for the duration of the audio slowdown. I have also noticed the Icons on the Windows taskbar at the bottom of the screen disappearing and reappearing fairly frequently. Does anyone know whats happening?”

If you also face problems with sound on your computer after installing any of these updates, check out our article about audio problems in Windows 10 and hopefully it’ll help you.

And finally, one user said that when he’s connected by Ethernet, the connection name is not shown in the taskbar:

“In build 1511 10586.545 (the same for 1607 14393.103) clicking on the network icon in the task bar displays the name of the network connection in use.  In build 1607 14905.1000, when the connection is via Ethernet, the connection name is not shown, only the word Network.  I very much prefer the name of the network connection to be displayed, not just the word Network.”

That’s about it for our article about reported problems in Windows 10 build 14393.103. As you can see, this release caused a lot more problems to Windows 10 Mobile users than to PC users, something that hasn’t been the case in a while.

In case you have any comments, questions, or maybe you encountered a problem we didn’t list here, feel free to let us know in the comments.


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