Microsoft confirms two new issues in Windows 10 v1903

by Milan Stanojevic
Milan Stanojevic
Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as... read more
Affiliate Disclosure
Microsoft confirms two new issues in Windows 10 v1903

Recent reports suggest that many users are now experiencing new issues on Windows 10 v1903. The tech giant confirmed two major issues are affecting the operating system.

The severity of these issues forced Microsoft to place an upgrade block on the affected devices. These devices can no longer upgrade to Windows version 1903.

The first issue is related to Surface Book 2 devices and the second one is the black screen issue that affects Remote Desktops. Both of them were first introduced by KB4497935.

Surface Book 2 dGPU issues

Microsoft confirmed the dGPU may disappear from the Device Manager on Surface Book 2 devices.

Microsoft has identified a compatibility issue on some Surface Book 2 devices configured with Nvidia discrete graphics processing unit (dGPU). After updating to Window 10, version 1903 (May 2019 Feature Update), some apps or games that needs to perform graphics intensive operations may close or fail to open.

The company already suggested a quick workaround to resolve the issue. You can reboot your device to get rid of the bug temporarily.

Alternatively, you can manually scan for hardware changes. To run the manual scan, open the Device Manager and look for the Scan for hardware changes button. It is available on the toolbar or in the Action menu.scan for hardware changes Bluetooth problems

Microsoft recommends its users that they should not attempt a manual update through the Media Creation Tool or the Update now button until a patch is released.

Remote Desktop black screen issues

Microsoft acknowledged the issue where devices equipped with Intel 4 series chipset integrated GPUs display only a black screen when Remote Desktop is enabled.

When initiating a Remote Desktop connection to devices with some older GPU drivers, you may receive a black screen. Any version of Windows may encounter this issue when initiating a Remote Desktop connection to a Windows 10, version 1903 device which is running an affected display driver, including the drivers for the Intel 4 series chipset integrated GPU (iGPU).

However, Microsoft has not listed any workaround to resolve this issue. You can either try to update your display driver or navigate to Windows Components >> Remote Desktop Services >> Remote Desktop Session Host >> Remote Session Environment to disable the WDDM graphics display driver for Remote Desktop connections.

Microsoft is currently working on both the issues and the permanent fix will be available soon.


This article covers:Topics: