Windows 10 Mobile Build 10586 Problems: Continuous Restarts, Faulty Apps and More

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
13 Comments
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Microsoft announced a new build for Windows 10 Mobile, which goes by the number of 10586, a few days ago. It started to roll out to users of Fast Ring, and from today, it is also available for Slow Ring insiders. And while the new build fixed a lot of issues from the previous build, it also caused some new problems for Windows 10 Mobile insiders, so we created a list of all reported problems in Windows 10 Mobile Build 10586, so you won’t be surprised by these bugs.

You can also have a look at the many issues caused by Windows 10 1511. Here are some the reported bugs from Windows 10 Mobile build 10586:

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  • After we released Build 10581 to Windows Insiders in the Fast ring, we discovered a bug in the build that will cause the filesystem to become partially corrupted after doing a factory reset. For those of you who did a factory reset of your phone, you most likely did not notice this issue on Build 10581. Due to this bug however, upgrading to Build 10586 will cause your phone to go into a reboot loop after the upgrade completes – rebooting at the Windows or operator logo. To recover your phone, you can use the hardware key combination to reset your phone which will then put it at the OOBE experience on Build 10586. We highly recommend that you make sure you do a backup your phone before upgrading to Build 10586 due to this bug. Additionally, you can also recover your phone by using the Windows Device Recovery Tool to go back to Windows Phone 8.1 and then upgrade to Build 10586.

  • Deploying Silverlight apps through Visual Studio to your phone still won’t work in this build. This issue will be fixed with the release of Visual Studio 2015 Update 1 on Nov. 30th. You can deploy UWP apps to your phone without any issues.

  • There is a known issue where the tile for Insider Hub still remains under All apps but doesn’t open. Insider Hub isn’t included in this build. There isn’t a way to get it back unfortunately. However, it’ll return in a future flight! In the meantime, use Insider Hub on the PC as a workaround.

  • Some users have reported that they’re unable to use Maps and HERE maps after installing Build 10586: “Windows 10  (MOBILE) on Nokia Icon phone cannot open MAPS app.  Is an update in process or should this application work?”

  • You might encounter continuous restarts after installing the new build: “updating to 10586 built preview, my 640 xl is restarting again and again for more then 2 hour what should i do, please help me its very urgent”

  • Some users have also reported that they’re even unable to install the new build due to an unexpected error 0x8024201f: “How update 640 xl from 10562 to 10586? An error message 0x8024201appear all the time… “

Here are some other issues described by Windows 10 Mobile users related to the most recent 10586:

I am currently running OS Build 10.0.10586.11 on my Lumia 1520.  As far as I can tell, there is no way to add credit cards to the current Wallet App, nor is there a way to turn on NFC Payments. I’ve got a secured SIM, and my carrier supports NFC Payments.

After solving the boot loop problem and the overnight fix for the Lumia app updates, there is only one problem remaining with my 930. The store takes very long to start, especially in weak signal areas (H/H+). Sometimes it takes over 10sec until the store is ready for use.

I have upgraded my Lumia 1020 to the 10586 build of Windows 10. After the upgrade, my Messaging app was completely unresponsive. Would take 80+ seconds to open the app, then again to open a thread, and again to send a message. So – last night I did a factory reset on the device. After the reset, now my Messaging app works quickly, however I’m missing a lot of history. The app did load history, but it did not load any history past Feb 2014.

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As you can see, even if some people believe that Build 10586 is going to be a RTM build for Windows 10 Mobile, there still are a plenty of errors that need to be resolved by Microsoft before it releases the new mobile OS for good.

If you have any solutions for these reported problems, please tell us in the comments, because you’re going to help a lot of people by solving their problems with the latest Windows 10 Mobile build.

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  • My messaging app doesn’t work. It says i should go to settings + privacy + contacts and turn on messaging. And if i try doing so i am not able to turn it on. Please help!!

  • “Some users have also reported that they’re even unable to install the new build due to an unexpected error 0x8024201f: “How update 640 xl from 10562 to 10586? An error message 0x8024201appear all the time… ”

    Gabe Aul answered this question weeks ago on his blog. There are issues upgrading to the newest builds from 10562. You’re going to need to factory reset and then install 10586, or pray and hope that they fix it in the next update, whenever it may come.

  • “Some users have reported that they’re unable to use Maps and HERE maps after installing Build 10586: “Windows 10 (MOBILE) on Nokia Icon phone cannot open MAPS app. Is an update in process or should this application work?””

    This was fixed for me the day after the new build was released. Try to update the app again. If it doesn’t work, uninstall the program and reinstall it.

  • You might encounter continuous restarts after installing the new build: “updating to 10586 built preview, my 640 xl is restarting again and again for more then 2 hour what should i do, please help me its very urgent”

    This……..is the reboot issue that your were warned about before the upgrade. Factory reset, and then fresh install.

  • “After solving the boot loop problem and the overnight fix for the Lumia app updates, there is only one problem remaining with my 930. The store takes very long to start, especially in weak signal areas (H/H+). Sometimes it takes over 10sec until the store is ready for use.”

    Well……if your signal is weak……how do you expect to quickly connect to the store?

  • “I am currently running OS Build 10.0.10586.11 on my Lumia 1520. As far as I can tell, there is no way to add credit cards to the current Wallet App, nor is there a way to turn on NFC Payments. I’ve got a secured SIM, and my carrier supports NFC Payments.”

    I experienced this on the 1520 years ago. This is not new. It’s also not a bug. Microsoft currently has no NFC payment system, even if your carrier supports it. Also, credit cards must be added to the app by entering them into your Microsoft account on the Windows Phone website. Even after you enter your cards, you can only really use the wallet app for making purchases in the app store.

  • I have zero issues on my Lumia icon. In fact performance and battery life and charging speed are all better than in 8.1. Color me impressed

  • I have a number of apps on my 640 which will not update in the Store with build 10586.11: all with error 0x803F8006, some are OS core apps (i.e. don’t show up on the apps list), some are user added apps, and several don’t show any name or icon and trying to manually download them causes the Store app to crash. This is somewhat similar behavior to what I experienced with 10581, when a hard reset bug had corrupted the file system, which also prevented a direct upgrade to 10586, so I rolled back to 8.1, then upgraded to 10586 and performed a hard reset to clean up the files and sync with a clean backup.

    • I have the same issue, plus it said my SD disk had errors, scanned it and now any app loades on the SD cars is inoperable. Lumina 640

      When trying to add a screen shot I took of the app update error message here… It crashes.

      • On your SD card error. Mine did the same thing. Work around is to pull the SD and put it back in. I clean the contacts on the card.
        This has happened on both my 640 and 635 a couple times on the last few builds.

  • I tried it on my 640xl, and I noticed copy and paste stopped working, missing contacts due to the lack of linked accounts still and some apps didn’t line up your touch input correctly such as WeChat. I reloaded my phone and I’ll wait for the final release.