Windows 10 Mobile Phone not powering back on after a Continuum connection [FIX]

Costea Lestoc By: Costea Lestoc
2 minute read

In case you have experienced the same problem as a user who posted on Microsoft’s website asking for help because his phone won’t power back on after a wired session of Continuum, you’ll find the workaround below quite useful.

Phone running Windows 10 fails to power back on

User Jestoni Mac asked Microsoft for advice after his phone is constantly rebooting or has a black screen and fails to power back on due to using a wired session of Continuum. 17 more users seem to have experienced the same problem and the workaround offered by Microsoft comes in quite handy.

Microsoft advice

Ruizell Rey, Microsoft forum moderator said that the company is currently investigating a problem which implies that fact that some Continuum sessions are ending in a phone crash or in a black screen.

He explained that the reason for which this might be happening may be the fact that the user’s phone was in a wired Continuum session and both the phone screen and the external screen timeout before he got a change to disconnect the device from each other.

Microsoft forum moderator continues and offers the solution to this problem:

When you try to turn the phone screen on (after unplugging the connecting wire), you may notice that the phone does not immediately power on. You can initiate a phone restart by pressing and holding the Volume down and Power buttons at the same time until you feel a vibration (about 10 to 15 seconds), then release the buttons. Your phone will restart automatically.

To prevent this from happening again, go to Settings -> Personalization -> Lock screen. The set ‘When connected, an external screen times out after’ to Never.

It seems that this workaround should do the trick, so in case you’re also experiencing this issue, use it with confidence.

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