Windows 10 October Update install fails for many users

by Madalina Dinita
Madalina Dinita
Madalina Dinita
Windows & Software Expert
Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer. She is interested in all things technology, especially emerging technologies... read more
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windows 10 october update install errors

If you can’t wait to download and install the Windows 10 October 2018 Update, we may have a piece of bad news for you. The upgrade process may not work for all users.

There have been many reports about the install issues affecting Windows 10 v1809. They may range from download errors all the way to system errors. In some cases, the install process suddenly stops and computers revert the changes.

Windows 10 October Update install issues

Intel Display Audio drivers block Windows v1809

If you own a Surface Pro 4 device, this may be of interest to you. Some users reported that intcdaud.sys (which stands for a category of Display Audio device drivers) completely blocks the update.

On my Surface Pro 4 I am unable to download the Windows 10 October Update because of “a compatibility issue with a range of Intel Display Audio device drivers” (“intcdaud.sys”) […]. I would like to know if Microsoft will be providing updated Intel device drivers through Windows Update, or if all of us with this issue will need to download updated drivers directly from Intel.

Microsoft doesn’t have clear answer to that question yet. The company suggested that users who are experiencing this problem need to download the latest Surface Pro 4 drives and firmware, uninstall the Intel display adapter from Device Manager and then run MSI. The next step is to restart the PC and hit the update button again.

Windows 10 v1809 update freezes

Other users said that the update failed to install multiple times. Oftentimes, there is no clear indication as to what may cause this behavior as there is no information displayed on the screen. The update process gets stuck, no progress is made and Windows Update freezes.

In this case, you can try to hard boot your computer and then run the Update troubleshooter. If the issue persists, you can also restart the Windows Update components by running the following commands in Command Prompt as an administrator:

  • Net Stop bits
  • Net Stop wuauserv
  • Net Stop appidsvc
  • Net Stop cryptsvc
  • Ren %systemroot%SoftwareDistribution SoftwareDistribution.bak
  • Ren %systemroot%system32catroot2 catroot2.bak
  • Net Start bits
  • Net Start wuauserv
  • Net Start appidsvc
  • Net Start cryptsvc

Did you encounter any install issues? How did you fix the problem? Let us know in the comments below.


Still having issues? Fix them with this tool:


If the advices above haven't solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on to easily address them. After installation, simply click the Start Scan button and then press on Repair All.

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