There was a problem resetting your PC [Full Guide]

Madalina Dinita
by Madalina Dinita
Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer. She is interested in all things technology, especially emerging technologies -- AI and DNA computing in... Read more
Affiliate Disclosure
  • Windows 10 can be reset and bring it to its default state. However, there are instances when resetting your Windows 10 computer is impossible task and you get the message: There Was A Problem Resetting Your PC. No Changes Were Made. See the solutions in the article below.
  • There is no bad time to perform a registry clean. Our top12 registry cleaners might give you a pretty good idea of the software needed for that opperation.
  • If you came across any system errors, you will find a solution in our System Errors hub.
  • We wrote xtensively about Windows 10 errors so check out our Windows 10 errors hub for a solution.
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Solution 5 – Perform SFC scan outside of Windows

According to users, sometimes you might have to perform SFC scan outside of Windows 10 in order to fix There was a problem resetting your PC message. To do that, just follow these steps:

  1. Open the Start Menu and click the Power button. Press and hold the Shift key and choose Restart from the menu.
    There was a problem resetting your PC no changes were made Windows 10
  2. List of options will appear. Go to Troubleshoot > Advanced options > Command Prompt.
  3. Now run the wmic logicaldisk get deviceid, volumename, description command.
  4. List of local drives will appear. Find your system drive. Keep in mind that this is usually D outside of Windows environment. Now enter the following command: sfc /scannow /offbootdir=d: /offwindir=d:Windows. Once again, the system drive might not be D on your PC, but in most cases it is.

SFC scan will now start, so be patient and let it finish. Once the scan is completed, check if the problem still persists.

Solution 6 – Run DISM scan outside of Windows

In some cases, you can fix this problem by running the DISM scan outside of Windows environment. To do that, first you need to create Windows 10 installation media.

You can do so with ease using Media Creation Tool. Once you create an installation media, connect it to your PC and follow these steps:

  1. Boot your PC from the installation media.
  2. Select the desired language.
  3. Now click Repair your computer option in the bottom left corner.
  4. Now choose Troubleshoot > Advanced options > Command Prompt.
  5. Enter dism /get-wiminf /wimfile:E:sourcesinstall.esd command. You should now see all system images available on the installation media. If you don’t see this information, try using a different letter instead of E: to access the system image.
  6. Now enter mkdir d:scratch.
  7. Now run dism /image:d /cleanup-image /restorehealth /source:esd:e:sourcesinstall.esd:2 /scratchdir:d:scratch /limitaccess command.

If everything is in order, DISM scan should now start and repair your files.

Once the scan is finished, check if the problem still persists. Keep in mind that this is an advanced solution, so be extra cautious and follow the instructions carefully.

Solution 7 – Refresh Windows from Windows Defender

If you’re getting There was a problem resetting your PC message, you might be able to solve the problem simply by refreshing your PC from Windows Defender. To do that, follow these steps:

  1. Press Windows Key + I to open the Settings app.
  2. Go to Update & Security section.
    Can't reset PC Windows 10
  3. Now choose Windows Defender. Click the Open Windows Defender Security Center button.
    There was a problem resetting your PC Surface Pro 2
  4. Now go to Device performance & health.
    There was a problem resetting your computer
  5. Click Additional info in Fresh start section.
    There was a problem resetting your PC no changes were made Windows 10
  6. Now click Get started button.
    There was a problem refreshing your PC, no changes were made

Follow the instructions on the screen to refresh your PC. Keep in mind that by refreshing your PC you’ll remove most files from the system drive, so be sure to back them up.

Solution 8 – Perform a clean install

If you keep getting There was a problem resetting your PC error message, your only solution might be to perform a clean install. To do that, you need to create an installation media with Media Creation Tool.

After doing that, boot your PC from the installation media and select your system drive.

Follow the instructions to complete the installation. Once the installation is finished, you’ll have a clean installation of Windows 10 and the problem should be resolved.

If you need to back up your files, be sure to look for Windows.old directory and restore the desired files. alternatively, you can backup your Windows following our complete guide.

There you go, we hope one of these solutions helped you to complete the reset process. If you’ve come across other workarounds, list the troubleshooting steps in the comment section below.

Frequently Asked Questions

  • You need to use the rstrui.exe command in Command Prompt. If that produces any errors, here’s an excellent guide to fix rstrui errors in Windows 10.

  • If the factory reset doesn’t work there’s probably a problem with your device’s hardware. However, before taking any action, read our full guide with 6 solutions to fix this problem.

  • The time it takes to reset depends on the applications that have to be installed and the power of your computer.  It can be anywhere from 1 hour to 4 hours.

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