Microsoft is constantly trying to facilitate Windows 10 users with the update process. Apparently, Microsoft has not been 100 percent successful in its efforts. We have seen that Windows 10 users are regularly reporting new issues on the forums.
Last week, we reported about a new bug in Windows 10 May 2019 Update. This issue affects specifically affects Remote Desktop users with older display drivers installed on their systems. Some users experienced black screen issues in their attempts to establish Remote Desktop connections.
As a matter of fact, Microsoft’s engineer Denis Gundarev acknowledged the issue on Microsoft’s forums. He explained that this bug is caused by outdated display drivers and a fix will be available soon.
Thankfully, Microsoft investigated the reports and acknowledged the issue on the Windows update dashboard.
The tech giant further confirmed its engineers are working on a fix. This issue affects Windows 10 version 1903 and Windows Server version 1903.
When initiating a Remote Desktop connection to devices with some older GPU drivers, you may receive a black screen. Any version of Windows may encounter this issue when initiating a Remote Desktop connection to a Windows 10, version 1903 device which is running an affected display driver, including the drivers for the Intel 4 series chipset integrated GPU (iGPU).
Unfortunately, there is no workaround available at the moment and you may need to wait until a patch is officially released. Gundarev recommended Windows 10 users to contact their hardware manufacturer for display driver updates.
However, if the update is not available yet, you can disable the display driver in the Device Manager tool.
Microsoft has not announced any ETA yet. The company plans to release non-security updates later this month. These updates will be released for all the supported Windows 10 versions. It is pretty much possible that a patch will be available at that time. We expect these patches to land starting July 22.
What do you think about the Windows 10 Update process? Do you think that Microsoft still needs to work on it? Comment below.
RELATED ARTICLES YOU NEED TO CHECK OUT:
- Windows 10 May Update reaches 6% market share despite install issues
- Users complain about black screen issues on Windows 10 May Update