OneDrive not connecting to Windows 10 v2004 for some users

by Don Sharpe
Don Sharpe
Don Sharpe
Don has been writing professionally for over 10 years now, but his passion for the written word started back in his elementary school days. His work has been... read more
Affiliate Disclosure
  • The OneDrive app is not connecting to Windows 10 version 2004 for some users.
  • Microsoft confirmed working to resolve the bug.
  • Any more trouble with OneDrive? Check out our OneDrive Troubleshooting section for help!
  • Don't forget to head on over to the Windows 10 page for tricks, tips, and guides to optimizing your Windows experience.
Windows 10 May 2020 Update OneDrive bug
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It’s a pity you could upgrade to Windows 10 v2004, the latest version of the OS in general availability, only to lose access to some important app or hardware services. Such has been the story of the OS since its arrival on May 27, 2020.

The latest to be affected are some OneDrive users. In their case, the cloud-based storage solution became inaccessible to them after updating their PCs to Windows 10 May 2020 Update.

Windows 10 v2004 OneDrive access issue

Microsoft has acknowledged an issue with the May 2020 Update, which makes OneDrive inaccessible to some users.

The tech giant links the problem to legacy file system drivers. You may encounter the bug if you use an older device with older apps that use such drivers.

 After updating to Windows 10, version 2004, some older devices or devices with certain older apps installed that use legacy file system filter drivers might be unable to connect to OneDrive via the OneDrive app.  Affected devices might not be able to download new Files On-Demand or open previously synced/downloaded files.

As such, affected users are getting an error message alerting them that OneDrive can’t connect to Windows 10.

But if your OneDrive app is unable to connect to Windows, then it can’t give you access to the files you stored on the cloud-based storage. Moreover, you can neither view previously synced files nor use Files On-Demand.

In OneDrive, File On-Demand lets you use File Explorer to quickly access your files without having to store them on your device. You can now upload a maximum of 100GB to your OneDrive storage, just so you know.

With that said, nobody expected Windows 10 v2004 to be 100% perfect. But it certainly has important issues that require fixing ASAP. Thankfully, Microsoft said that it’s working to resolve the OneDrive complication.

Have you experienced any problem with the May 2020 Update? You can let us know or ask any question in the comments section below.

Still having issues? Fix them with this tool:


If the advices above haven't solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on to easily address them. After installation, simply click the Start Scan button and then press on Repair All.

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