Windows Store game download issues force users to cancel orders

By: Madeleine Dean
2 minute read

If Microsoft wants to keep up gamers’ interest for its platform, it really needs to improve the Store. Many users are now beginning to cancel their orders for the latest games due to download issues.

According to user reports, the download time for large games such as Forza Horizon 3 or Gears of War 4 can often exceed 30 hours. For this reason, Microsoft is loosing money because customers prefer to order their favorite games from Steam.

It appears that the culprit for this situation is cumulative update KB3194496, which was rolled out at the end of September. This update ruined the Windows Store download process, extending the download time to tens of hours. Ironically, KB3194496 brought an additional fix to improve the game download process. One week later, Microsoft pushed a fix script for KB3194496, but that didn’t solve the problem.

Windows Store users complain about game download issues

I have a 4mbps connection but it is very stable and i have never faced any problem preloading large games on Steam.

I ordered Gears of War 4 after i heard that they fixed everything wrong with Windows Store downloads in the latest patch. […] The download got reset to 0 after downloading 42GB after i paused the download and then resumed it 10 minutes later. I tried to download again and it got reset to 0 again after 55GB even though i didn’t even pause this time.[…]

I finally cancelled the order just now. […] This is the first time i have cancelled the order for any game.

If Microsoft wants to stand a chance in the competition against Steam, it really needs to improve the game download process in the Windows Store. Steam is a more reliable platform, with very few bugs, and many users will choose it over Microsoft’s Store.

Major titles such as Gears of War 4 or Forza Horizon 3 are Microsoft’s biggest chance to get PC gamers on their platform. Unfortunately for the company, users are tired of giving the Windows Store another chance and are beginning to vote with their feet.


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