New World connection error, EAC not found, steamclient64.dll

Milan Stanojevic
by Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as a front-end web developer. Read more
Affiliate Disclosure
  • New World is a great MMORPG but various connection issues are preventing users from experiencing and enjoying the game.
  • The easiest way to fix this problem is to adjust your network settings accordingly.
  • In some instances, you might have to repair the anti-cheat component before running the game.
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New World is Amazon’s highly anticipated MMO that was released recently, and just like with any online game, launch issues can occur.

There’s not a worse feeling than buying a game that you’ve been waiting for months, and then not be able to play it at all.

Users reported that they can’t even log in, meaning that they are completely blocked from experiencing the game.

This has left many players unhappy, but there are few methods that you can use to fix New World errors, so be sure to try all the solutions that we mention below.

What causes connection errors in New World?

There are numerous reasons, but the most common are server issues. With large numbers of users trying to log in, connection problems are to be expected.

In some instances, your network components might not be configured properly, thus leading to various issues.

How to fix the New World connection error / could not connect to server?

1. Try using a VPN

Few users reported that they fixed the problem by using a VPN when launching the game. Once you launch the game and log in, you can turn off the VPN.

This is just a workaround, and it doesn’t work for everybody, but you still might want to give it a try. For best results, and lag-free experience, we recommend using Private Internet Access.

2. Clear the DNS cache

  1. Press Windows Key + X and select PowerShell (Admin).
  2. Now run the following commands one by one:
    ipconfig /flushdns
    ipconfig /registerdns
    ipconfig /release
    ipconfig /renew
    netsh winsock reset

  3. Restart your PC.

3. Disable IPv6

  1. Press Windows Key + S and enter network connections. Select View network connections from the list.
  2. Right-click your connection and choose Properties.
  3. Locate Internet Protocol Version 6 (TCP/IPv6) and uncheck it. Now click OK.
  4. Restart your PC and try to start the game again.

4. Wait it out

  1. When the error message appears, click OK.
  2. Now just keep waiting.
  3. After a while, a queue should appear.

How can I fix the EAC index not found in New World?

1. Repair EasyAntiCheat

  1. Open File Explorer.
  2. Navigate to the following directory: Program Files (x86)\Steam\steamapps\common\New World\EasyAntiCheat
  3. Locate and run EasyAntiCheat_setup.exe.
  4. Select New World from the list, and click Repair.
  5. Wait for the process to finish.

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2. Verify file integrity

  1. Open Steam.
  2. Locate New World on the list and open its properties.
  3. Go to Local files and click on Verify integrity of game files.
  4. Wait for the process to finish.

How do I fix the New World untrusted system file steamclient64.dll error?

1. Wait for EAC to start working

Many reported that this issue is caused because EAC servers aren’t working. If that’s the case, there’s not much you can do, except to wait.

Usually, the service should start working again after a few hours, but sometimes the outage can last longer, depending on various circumstances.

2. Rename the steamclient64.dll file

  1. Make sure that Steam is closed completely.
  2. Open File Explorer.
  3. Navigate to Steam’s installation directory. By default, it should be: C:\Program Files\Steam
  4. Locate steamclient64.dll, right-click and choose Rename.
  5. Change its name to .steamclient64.dll.
  6. Start Steam again and check if the problem is resolved.

Update: New World connection errors still occur, while other issues got resolved, as reported on Steam platform. Error message: Untrusted system file steamclient64.dll is now resolved, just update Steam or validate file.

What is EAC?

EAC is anti-cheat software used by New World to prevent users from gaining an unfair advantage. This service is well-known among gamers since many games use it.

Some of those games include Rust, Fortnite, War Thunder, Apex Legends, but those aren’t the only ones. The software also works with 150 other most popular multiplayer titles.

What are New World hardware requirements?

Here are the recommended game requirements:

  • CPU: Intel Core i7-2600K or AMD Ryzen 5 1400
  • RAM: 16GB
  • Graphics: NVIDIA GeForce GTX 970 or AMD Radeon R9 390X or better
  • Storage: 50GB

These are the recommended requirements, but you can run the game even if your PC doesn’t meet them fully. Just keep in mind that you will likely experience performance issues.

New World is a great MMO, and many are eager to try it, but as you can see, the game has certain launch issues that prevent users from enjoying it.

We covered some of the most prominent issues in this guide, and we hope that you managed to fix your problems by using them. If you’re looking for more similar games, visit our top 10 RPG games guide for more information.

Did you find a different solution for these issues? Feel free to share it with us in the comments section below.

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