Microsoft introduces Teams Phone Extensibility for Dynamics 365 Contact Center

Microsoft has announced the extensibility of Teams Phone for the Dynamics 365 Contact Center. The new integration aims to streamline businesses’ operations and improve customer experience. It offers advanced voice capabilities alongside Microsoft-certified ISV (Independent Software Vendor) solutions.

In the announcement, Microsoft says the Teams Phone extensibility enables businesses to integrate their contact center operations directly with Microsoft Teams, leveraging its voice and video communications infrastructure. The update is designed to provide seamless connections, boost efficiency, and elevate customer interactions across industries.

Collaboration with certified ISV solutions offers additional customization options for businesses, making integration adaptable for each organization.

By connecting Dynamics 365 Contact Center with Teams Phone, businesses can expect a unified communication hub that aligns customer relationship management with modern collaboration tools, including Anywhere365, AudioCodes, ComputerTalk, Enghouse, IP Dynamics, Landis, and Luware.

This flexibility ensures that customers can select the best solutions for their unique requirements, further enhancing the value and functionality of their Teams Phone platform. ISV solutions that will be certified for Teams Phone extensibility include Anywhere365, AudioCodes, ComputerTalk, Enghouse, IP Dynamics, Landis, and Luware.

With its rollout, Microsoft hopes to set a new benchmark for enterprise communication by offering a more innovative, streamlined solution for modern businesses’ ever-evolving needs.

Speaking of Teams, Microsoft introduced the new Live Chat to the platform, allowing organizations to embed the widget on their official websites for better customer communication.