Fix: Pen Not Working with ASUS VivoTab Note 8

By: Radu Tyrsina
7 minute read

The ASUS VivoTab Note 8 tablet is one of the best Windows 8 tablets around but, naturally, there are various issues which are affecting its users. Here’s what some have been saying about the stylus having problems:

I was enjoying my Note 8, sketching and handwriting a lot since I received it last week, and suddenly the tablet stopped to register anything from the pen (touch is still fine). I tried, but to no avail : – installing/removing Wacom FeelIT driver – “refreshing” the whole windows 8 to factory defaults In the device manager there is an exclamation mark on what should be the pen device entry point (“HID I2C Device” without FeelIT, and “Wacom Device” with it). The property of the device state gives a Code 10 and a “A request for the HID descriptor failed” Has someone experienced this ? Any advice ?

So, as we can see, the problem seems to be affecting specially those using Wacom styluses. We’ll try to offer a workaround which we spotted on some forums.

This could do it for ASUS VivoTab Note 8 stylus problems

There are various problems that can occur with ASUS VivoTab Note 8, and speaking of which, users reported the following issues:

  • ASUS VivoTab Note 8 digitizer problem – Many users reported that this issue occurs due to digitizer. This is a hardware problem, and in order to fix it you need to check your digitizer cable.
  • ASUS VivoTab Note 8 stylus driver – Sometimes this issue can occur because of your stylus driver. If that’s the case, you’ll need to update your stylus driver to fix the issue.
  • ASUS VivoTab Note 8 touch screen not working – Another similar problem that users reported is the inability to use the touchscreen display. However, you should be able to fix this problem by using one of our solutions.
  • ASUS VivoTab Note 8 stylus not working – This is just a variation of this problem, but you should be able to fix it by following the steps from this guide.

Solution 1 – Update your drivers

  1. Remove the stock Intel HD driver and after that, you will need to Restore back to Microsoft basic VGA driver.
  2. Now, uninstall completely the Wacom driver and software and then restore to the 12C HID device.
  3. Perform a restart and after that, install the Wacom Feel driver 720-4.
  4. Now, go ahead and download the Intel HD driver for j1900 itx.board, to the version 10.18.10.3496.
  5. Restart and go ahead and try your Wacom stylus now.

If you’re looking for the latest drivers, you can download the latest Wacom Feel driver from Wacom’s website. In addition, you might want to download other Wacom drivers as well. Few users claim that the problem was resolved after downloading and installing Wacom Digitizer, so you might want to try that.

If this doesn’t solve it, you can try to quickly enable and disable your devices. To do that, you just need to do the following:

  1. Open the Device Manager.
  2. Locate the problematic driver, right click and choose Disable device from the menu.
    ASUS VivoTab Note 8 stylus driver
  3. When the confirmation message appears, click on Yes.
    ASUS VivoTab Note 8 touch screen not working
  4. Now right click the disabled device again and choose Enable device from the menu.
    ASUS VivoTab Note 8 stylus not working

This definitely seems like the most “dumb” solution, but it has reportedly worked for many. Also, you can make sure that you’ve performed the latest Windows Update check, as usually there are many solutions issued by Microsoft and its partners.


Solution 2 – Make sure that Narrator is disabled

Narrator is a useful accessibility feature, but sometimes it can interfere with your device and cause pen not to work on ASUS VivoTab Note 8. If you have this problem, we advise you to disable Narrator and check if that solves the problem. To do that, follow these steps:

  1. Open the Settings app. To do that, just open the Start Menu and click the Gear icon.
    ASUS VivoTab Note 8 digitizer problem
  2. When Settings app opens, navigate to Ease of Access section.
    ASUS VivoTab Note 8 stylus driver
  3. Now make sure that Narrator is set to Off.
    ASUS VivoTab Note 8 touch screen not working

After you disable the Narrator, the issue with your pen should be resolved. Few users reported that Narrator was enabled by accident, but once you disable it your pen will start working again.


Solution 3 – Uninstall the problematic drivers

If you’re having problems with ASUS VivoTab Note 8 pen, you might be able to fix them simply by uninstalling the problematic drivers from your PC. This is relatively simple and you can do it by following these steps:

  1. Open Device Manager. You can do that quickly by right clicking the Start Button and choosing Device Manager from Win + X menu.
    ASUS VivoTab Note 8 touch screen not working
  2. Now you need to locate Nokia 111 Bluetooth earphone driver, right click it and choose Uninstall device.
    ASUS VivoTab Note 8 stylus not working
  3. If available, check Delete driver software for this device and click on Uninstall to confirm.
    ASUS VivoTab Note 8 digitizer problem

After you remove the driver, restart your device and the problem should be completely resolved. Few users reported that they fixed the problem by uninstalling all HID and Wacom drivers from their PC, so you might want to try that as well.

Few users reported that uninstalling the problematic driver or rolling back to the previous version was just a temporary solution. By default, Windows 10 will automatically update outdated drivers causing the issue to reoccur. If the problem appears again, be sure to check our guide on how to prevent Windows from updating certain drivers.


Solution 4 – Perform a Clean boot

According to users, you might be able to fix the problem with ASUS VivoTab Note 8 pen simply by performing a clean boot. Your Windows starts with various services and applications running in the background, and sometimes these services can interfere with your device and cause this and many other errors to occur. To fix the issue, you need to disable third-party apps and services by doing the following:

  1. In the Search bar enter system configuration. Now select System Configuration from the list of results.
    ASUS VivoTab Note 8 stylus driver
  2. Go to Services tab and check Hide all Microsoft services. Now click on Disable all button.
    ASUS VivoTab Note 8 touch screen not working
  3. Navigate to Startup tab and click on Open Task Manager.
    ASUS VivoTab Note 8 stylus not working
  4. When Task Manager opens you’ll see a list of startup applications. Now right click the first entry on the list and choose Disable from the menu. Repeat this step for all entries on the list.
    ASUS VivoTab Note 8 digitizer problem
  5. Once you disable all startup items, go back to System Configuration window. Click on Apply and OK to save changes.
    ASUS VivoTab Note 8 stylus driver
  6. Now restart your device to apply the changes.

Once your device restarts, check if the issue still persists. If not, you need to enable disabled services and apps until you find the one that is causing this problem. Keep in mind that you need to restart your device after enabling a set of services or apps.

Once you find the problematic application or service, you can keep it disabled or remove it. Few users reported that the problem was Wacom ISD Service, but after disabling it the issue was completely resolved.


Solution 5 – Modify your registry

According to users, sometimes this problem can be caused by your registry. If you have problems with your pen on ASUS VivoTab Note 8, you might be able to solve this issue by following these steps:

  1. In the Search bar enter regedit. Select Regedit from the list of results.
    ASUS VivoTab Note 8 stylus not working
  2. Before you make any changes to the registry, it’s advised to create a backup in case anything goes wrong. To do that, just click on File > Export.
    ASUS VivoTab Note 8 digitizer problem
    Now set Export range as All and enter the desired file name. Choose a safe location and click on Save.
    ASUS VivoTab Note 8 stylus driver
    In case any problems occur after you modify your registry, you should be able to fix them by running this file.
  3. In the left pane, navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\. Now expand the Class key.
    ASUS VivoTab Note 8 touch screen not working
  4. You should see a large list of subkeys. Select 4D36E968-E325-11CE-BFC1-08002BE10318 key, right click it and choose Delete from the menu. Keep in mind that many keys have similar names, so be sure to select the correct one.
    ASUS VivoTab Note 8 stylus not working
  5. When the confirmation dialog appears, click on Yes button to confirm.
    ASUS VivoTab Note 8 digitizer problem

Few users reported that they were unable to delete this key due to lack of permissions. If you have this problem, be sure to take ownership over the selected key and then try to delete it. Once the selected key is removed, restart your device and the issue should be resolved.


Solution 6 – Check your digitizer cable

Before we start, we have to mention that this is an advanced solution that requires you to open your device and check its cables. This solution will void your warranty, and if you’re not careful you can permanently damage your tablet.

Note: You’re using this solution at your own risk and we’re not responsible for any damage that might occur by using this solution.

To check the digitizer cable, simply remove the back cover. Now you should see two kinked cables. The thinner cable is in charge of your digitizer, and if the cable is kinked too hard, the signal might break. To fix the problem, you need to carefully straighten the cable and make sure that it’s not kinked before you put the back cover.

In some cases you might have to swap the cable with the new one or just reseat it to fix the problem. Keep in mind that this is an advanced solution, and if you don’t know how to perform it properly it’s better to contact a professional.

Let us know by leaving a comment if this has fixed your problem. If not, we’ll try to find together a working fix for this problem.


Editor’s Note: This post was originally published in May 2014 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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