Fix Windows 10 Anniversary Update black screen issues

Madeleine Dean By: Madeleine Dean
2 minute read

Home » News » Fix Windows 10 Anniversary Update black screen issues

The Anniversary Update issue saga gets more complicated with every passing day. We have already covered many of the problems triggered by Windows 10 version 1607, but users alert us about new issues every day, asking for solutions.

Many users are reporting they can’t use their machines after installing the Anniversary Update due to an error displaying a black screen and circular motion with white dots. Unlike other users, they can download the Windows 10 version 1607 package and install it on their computers, but once installation is complete, their machines stall and display a black screen with white dots.

Users are complaining about black screens and circular motion with white dots after Anniversary Update

It ran the installation file and downloaded the updates and i can see the percentage download til it got to 100 percent.  Then it told me to restart my computer.

After restarting, it came to a black screen but i can see it was in processing mode with a circular motion with white dots over and over.  I left the computer on for the next four hours and nothing happened.  It still had a circular motion with white dots like it was processing. [..]

However i tried restarting my computer after this and my computer went back to the black screen and circular motion with white dots again.  It wouldn’t go to the desktop.

It appears that this error occurs because the graphics card driver is not compatible with the Anniversary Update version. So far, all the users impacted by this problem had to roll back the their previous Windows versions to be able to use their computers.

The black screen issue doesn’t affect only old computers, newer ones, such as the HP Envy Phoenix 850-150qe are also plagued.

How to fix black screen issues in Anniversary Update

Solution 1 – Unplug external devices

Ideally, unplug all external devices when installing the Anniversary Update. If you have already installed the update, unplug all your devices, and then plug them in one at a time as you restart the computer.

In this manner you can detect which device triggers the black screen issue. Once you find out which device is causing this problem, you can contact your device manufacturer for support.

Solution 2 – Use the Windows Media Creation Tool

  1. Revert to your previous Windows version.
  2. Use this step-by-step guide to manually install the Anniversary Update.

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