Fix Windows 10 Anniversary Update black screen issues

By: Madeleine Dean
2 minute read

The Anniversary Update issue saga gets more complicated with every passing day. We have already covered many of the problems triggered by Windows 10 version 1607, but users alert us about new issues every day, asking for solutions.

Many users are reporting they can’t use their machines after installing the Anniversary Update due to an error displaying a black screen and circular motion with white dots. Unlike other users, they can download the Windows 10 version 1607 package and install it on their computers, but once installation is complete, their machines stall and display a black screen with white dots.

Users are complaining about black screens and circular motion with white dots after Anniversary Update

It ran the installation file and downloaded the updates and i can see the percentage download til it got to 100 percent.  Then it told me to restart my computer.

After restarting, it came to a black screen but i can see it was in processing mode with a circular motion with white dots over and over.  I left the computer on for the next four hours and nothing happened.  It still had a circular motion with white dots like it was processing. [..]

However i tried restarting my computer after this and my computer went back to the black screen and circular motion with white dots again.  It wouldn’t go to the desktop.

It appears that this error occurs because the graphics card driver is not compatible with the Anniversary Update version. So far, all the users impacted by this problem had to roll back the their previous Windows versions to be able to use their computers.

The black screen issue doesn’t affect only old computers, newer ones, such as the HP Envy Phoenix 850-150qe are also plagued.

How to fix black screen issues in Anniversary Update

Solution 1 – Unplug external devices

For various PC problems, we recommend to use this tool.

This tool will repair most computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Quickly fix PC issues and prevent others from happening with this software:

  1. Download ReimagePlus (100% safe download and endorsed by us).
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues.

Ideally, unplug all external devices when installing the Anniversary Update. If you have already installed the update, unplug all your devices, and then plug them in one at a time as you restart the computer.

In this manner you can detect which device triggers the black screen issue. Once you find out which device is causing this problem, you can contact your device manufacturer for support.

Solution 2 – Use the Windows Media Creation Tool

  1. Revert to your previous Windows version.
  2. Use this step-by-step guide to manually install the Anniversary Update.

RELATED STORIES YOU NEED TO CHECK OUT:

For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

Discussions

Next up

Best Windows 10 antivirus software to use in 2018

By: Radu Tyrsina
7 minute read

Update – 2018 will soon come to an end and we already have a guide on what is the best antivirus you should get in […]

Continue Reading

These features are out for good with Windows 10 version 1809

iamsovy@gmail.com' By: Sovan Mandal
2 minute read

Microsoft is all set to launch its next big update, Windows 10 version 1809 in October. While that should be a nice piece of news […]

Continue Reading

Windows 10 18H2 builds no longer receive new features

By: Matthew Adams
3 minute read

The Windows 10 October 2018 Update (otherwise 18H2) rollout might now be two to three weeks away. For the last few months, new build previews […]

Continue Reading