How to Connect to Blackberry Mobile Hotspot Using Windows 8.1

4 minute read

Are you trying to connect with your Windows 8 or Windows 8.1 to your Blackberry mobile hotspot ? Well some of our Windows users cannot seem to connect to it because the network is not seen in the list of wireless devices. So if you carefully follow the tutorial below in the order it is described you will be able to connect normally to your Blackberry hotspot using the Windows 8 or Windows 8.1 operating system.

How to connect to Blackberry mobile hotspot using a Windows 8.1,Windows 8 device

Seeing that you cannot find the Blackberry mobile hotspot we will first run the Network adapter troubleshooter from the Windows 8 / Windows 8.1 system and also the do a connection troubleshooting process to see if there is something malfunctioning. If these two steps will not work we will also properly setup the Blackberry hotspot.

Tutorial on how to connect to a Blackberry mobile hotspot using a Windows 8.1/Windows 8 device

First step:

  1. While on the Start screen of your Windows 8.1 operating system move the mouse cursor over to the upper right side of the screen.
  2. From the menu that appears left click or tap on the Search feature.
  3. In the search dialog box write the following: “Identify and repair” without the quotes.
  4. After the search has finished left click or tap on the “Identify and repair network problems” feature.
  5. Now follow the instructions on the screen to finalize the network troubleshooting steps.
  6. After you are finished reboot the Windows 8.1 device.

Second step:

  1. While on the start screen move the mouse cursor over to the upper right side of the screen.
  2. From the menu that appears left click or tap on the Search feature.
  3. In the search dialog box write the following: “troubleshooting” without the quotes.
  4. After the search has finished left click or tap on the “Troubleshooting” icon.
  5. Now left click or tap on the “Network and Internet” feature from the menu.
  6. Left click or tap on the “Internet Connections” feature and follow the instructions on the screen.
  7. After you successfully finished the troubleshooting steps reboot your Windows 8.1 device.

Third step:

  1. Go again to the Troubleshooting window as you did in the second step.
  2. From the menu that appears there left click or tap on the “Network and Internet” feature.
  3. Now select the “Network Adapter” feature by left clicking or taping on it.
  4. Follow the instructions on the screen to finish the process.
  5. Reboot again the device when you are finished and try connecting again to your Blackberry mobile hotspot.

Forth step:

In this step please check the following:

  1. Make sure your SIM or device is not locked.
  2. Make sure you have a stable signal for your Windows 8.1 device to access.
  3. Make sure you have a valid data subscription.
  4. Check if you correctly typed the username and password for the access point name.
  5. Make sure your roaming is turned on for data services.

Fifth step:

From the Blackberry 10 OS you will need to :

  1. Open your “Settings” feature.
  2. Tap on the “Network and Connections ” feature.
  3. From the “Network and Connections” menu tap on the “Mobile Hotspot” feature.
  4. Follow the on screen instruction to properly setup your mobile hotspot.
  5. Next you need to set the switch for the “Mobile Hotspot” feature to “ON”.
    Note: If you get a message regarding the “Activation Required” option you will need to contact your wireless service provider to fix this issue.
  6. Now you need to tap on the “Options” feature.
  7. Tap on the “Network and Connections ” feature.
  8. From the “Network and Connections ” menu tap on the “Mobile Hotspot Connections” feature.
  9. Now tap on the “Options” feature.
  10. From the “Security Type” feature select “None” to see if this is the reason as why your Windows 8.1 device is not connecting to the hotspot.
  11. Make sure you properly selected the Band: 802.11g or 802.11bg
    Note: Try bought of the bands to see if this is the cause of your connection issues.
  12. Allow access for connected devices to exchange data with each other over a network.
  13. Set the “Auto Shutoff Timer” feature to “Never” for the duration of the troubleshooting steps.
  14. From the options menu of your Blackberry mobile phone also disable the “Don’t allow any more devices to connect” .
  15. Now after you saved these changes try connecting your Windows 8.1 device to the mobile hotspot.

Sixth step:

Make sure your system administrator allows access to the Mobile Hotspot modes. This is a common cause of connection issues to mobile devices.

Seventh step:

  1. Press and hold the “Windows” button and the “X” button from the start screen of your Windows 8.1
  2. From the menu that appears left click or tap on the “Control Panel” feature.
  3. Left click or tap on the “Windows Firewall” feature.
  4. Now on the left side panel left click or tap on the “Turn Windows Firewall on or off.” feature.
  5. Now left click or tap on the “Turn Windows Firewall off” feature.
  6. Left click or tap on the “OK” button to save your changes.
  7. Try connecting again to your Blackberry mobile hotspot to see how it goes.

And you are all done, if you carefully followed the steps above in the correct order you would have managed to properly connect to your Blackberry mobile hotspot using the Windows 8.1 or Windows 8 system. If you run into any more issues regarding this subject please write us in the comments section of the page situated below and me or my colleagues will help you further as soon as we are able.

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