Destiny 2 Xbox One issues roundup: Connection issues, freezes, and more

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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Destiny 2 was released a few days ago for PlayStation 4 and Xbox One. Since this is one of the most anticipated games of the year, the excitement from players around the world was expected.

However, ever since the game was released, players from various regions of the world have reported problems. In fact, some players faced problems minutes after the game was released when they weren’t able to download it at all.

But that’s not where the list of issues ends. Keep reading this article to find out the rest:

Destiny 2 reported issues on Xbox One

Lost connection to servers

Losing connection to Bungie servers is a problem that a couple of users reported recently. Apparently, they’re prompted with the following error message:

“You have lost connection to the destiny 2 servers. Your permissions to access online multiplayer gameplay may have changed or your profile may be signed in elsewhere.”

According to some other users on the forums, this is a longstanding issue that can affect just about any game, not just Destiny 2. So, the solution would be to simply disconnect your network cable, and put it back in after a few minutes. But we don’t know if this will surely solve the problem, though.

Connection issues

There are even more internet connection issues that occurred. One user reported on the forums that he’s not able to finish the first mission as the game constantly disconnects:

“Ive been trying to complete the first mission for about 3 hours as of now. It started out with me not being able to get out of the first room in the very first mission without being kicked to the choose character screen. Finally after deleting the game and reinstalling it I finally got out of the room and to the part where you have to defend from 3 attacks. Now I can’t connect to the destiny servers and I keep on getting an error every time I take 10 steps into the room. I am starting to get really frustrated with this game as I have taken off work to play this game that I spent $100 on, just to be disappointed. I know that the connection issue isn’t on my end as I my internet is working perfectly, I even reinstalled al l 35gb of the game in just over an hour.”

Game freezes during matchmaking

Another player reported the game freezing during matchmaking:

“Entire game freezes when I get to 4 out of 8 guardians in matchmaking for crucible quickplay on xbone. At this rate I’ll never get into crucible! I have open NAT and all connection is good. I’ve been trying for over an hour!!!”

But apparently, that’s not the only case one player said that the game tends to freeze even during the regular gameplay. However, he also confirmed that reinstalling the game solved the problem, so if you experience freezes, maybe reinstalling will get the job done.

Emblems not unlocking

And finally, one player reported a strange bug that stopped emblems from unlocking in the vault:

“I qualified for all veteran awards but two of them didn’t unlock, They’re Young Wolf and Saladin’s Pride both of them have to do with the age of triumph book, and I completed the book months before August 1, I even have the shirt to prove it. found out recently a few of my friends and at least 10 people with the same problem posted on the form. I Just want to know if this is going to get fixed and if Anyone else have this problem?”

We expect even more issues to be reported in the coming days since the game is just a few days old, so be aware.

Have you experienced any issues while playing Destiny 2 on your Xbox One? Let us know in the comments below.


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i have major issues i can’t dismantle weapons or amor i can’t upgrade items my vault is full of items to dismantle plz help me

Most definitely a bungie server issue. Spent three hours today with my ISP going through my connections and they are perfect. Static IP setup port forwarding, 58Mbps download and 18Mbps upload.
If bungie have, as is being reported 1.2 million players logged on in the last few days, it’s pure and simple server capacity and they don’t have.

Took ages to install and then keeps nocking me back to the select hero page every few minutes really frustrating as brand new console and its the first game I have installed, connection was fine on my end did a speed test and all and all other devices in the house have no issues, very disappointed with the whole thing personally 360 and all its games were far superior at game play and gaming experience