Surface Dock external monitor constantly flickers after Creator Update [FIX]

Costea Lestoc By: Costea Lestoc
2 minute read

The Creators Update is finally out and many people are excited to check out all the cool features that were promised. The Windows Insiders updates surely paint a different picture, however, as the live version of the Creators Update seems to be a bit buggy.

Recently, Andrewtek from Reddit took to the forums to voice his complaints about a certain problem encountered with the Surface Dock external monitor. Here is what he noticed after installing the Creators Update:

I have been using a Cable Matters MiniDP to HDMI 2.0 4K/60hz connected to my Surface Dock. It was working GREAT! Then, I installed the Creators Update and the video cuts out frequently. When I use the adapter plugged directly into my SP4, it still works great.

Is there a firmware update (or something else) that I need to run on the Dock for it to keep working as well as it did before the Creator’s Update?

That particular threat wasn’t very successful, but the OP returned with updates. The good news is that he eventually found a temporary solution to fix this problem. An official fix from Microsoft is still needed here, as the problem seems to be caused by the Creators Update.

UPDATE: Per the comment from /u/Inquisitive_idiot, I followed the steps here: https://technet.microsoft.com/en-us/itpro/surface/surface-dock-updater. It took 6 or 7 updates before it said it was fully up-to-date. This appears to have resolved the flickering. Will report back if it starts happening again. Thanks Again!

UPDATE 2: So, after a day with the latest firmware, I have had a few more flickers when connected through the dock. I am okay with attaching the Mini DisplayPort to HDMI 2.0 directly to my SP4 until this issue is fixed. But it does appear to be related to the Creator Update as this is when the problem started for me.

Have you encountered any other Surface issues caused by the Creators Update?

RELATED STORIES TO CHECK OUT:

For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patented Technologies (requires upgrade).

Discussions

Next up

Dutch Regulators catch Windows 10 breaching GDPR

Giles Ensor avatar. By: Giles Ensor
3 minute read

Two years in the offing and GDPR is still being breached. It will come as no surprise to many that a big, American tech company […]

Continue Reading

Microsoft was just playing with Mail ads and turned them off

Giles Ensor avatar. By: Giles Ensor
3 minute read

The symbiosis of the internet and advertising has long been understood. Everyone understands that if you have access to something that is ‘free’, inasmuch as […]

Continue Reading

Mozilla adds alerts about recently breached sites into Firefox browser

Giles Ensor avatar. By: Giles Ensor
3 minute read

Firefox has announced that it will start to warn users if they visit any breached sites. This is in an attempt to not only make […]

Continue Reading