FIX: Comcast status code 225

Vlad Turiceanu
by Vlad Turiceanu
Editor-in-Chief
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming from a solid background in PC building...
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  • The Comcast code 225 is quite common among users that have TV cables in their home, but no less frustrating to handle.
  • Rebooting the Comcast box has shown to be of help in solving this problem for many users.
  • Checking the cable functionality and connectivity is yet another easy way to solve this issue.
  • Contacting Comcast customer support can be recommended in order to check if the error is not actually on their side.
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Comcast is not a new name in the leading communication companies world and it’s one of the most used out there from its category.

Users are excited about using Comcast since this grants them access to good quality internet services at an affordable price.

But, since no technology is perfect, users began experiencing issues and they report getting a status code 225 when using the service.

Sounds complicated but in this article we will discuss and explore how to easily fix this problem in order to be able to fully use the service again.

How can I fix the Comcast status code 225?

1. Reboot your Comcast Box

Perform a force restart
  1. First, unplug the Comcast box from the power.
  2. Wait for at least 15-20 seconds before plugin it in again.
  3. Once you plug it in, turn it on and check if the issue is still there.

2. Check the cable connectivity

If after rebooting the device you are still facing the Comcast status code 225, make sure to check the cable connectivity.

Take a look if the cable is in good condition and also make sure to double-check the connection of the cable that is associated with your Comcast.

If you find any defects on the cable, then this is an indication of buying a new one.


3. Check the power outlet

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Once all the above steps have been performed, make sure to check if the issue is still there. And if it is, then make sure to also check the power outlet where the Comcast box is plugged in.

One easy way to check that everything works with the power outlet is by plugging other devices and see if they are working properly or not.

If they are not, then this is an indication that something may be wrong with the power outlet. This can easily be solved by switching the Comcast box to another power outlet.


4. Contact customer support

Our last recommendation, in case you made the above-described steps and you are still getting the status code 225, is to contact Comcast customer support.

At this point, there is a strong indication that the issue is not at your end, and they should be able to help you with further verifications in their system.

They may test by sending a signal to your device and check whether it reaches you or not.


With this last step we will conclude our list of recommendation that will help you fix the Comcast status code 225.

As you could see, there are a few very simple and easy to perform steps that will help you determine whether the issue is on your end or not.

And if it’s not then contacting Comcast customer support is the best way to move forward.

If you have additional recommendations or suggestions, we would love to hear them in the comments section below.

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