How to fix Windows 10 upgrade stuck on getting updates

Madalina Dinita
by Madalina Dinita
Former Managing Editor
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  • Upgrading to Windows 10 has many benefits including the option of subscribing to Windows Defender Advanced Threat Protection.
  • While the upgrade itself is highly rewarding, it is known to freeze endlessy on getting updates.
  • Make sure to check this guide to quickly fix your stuck Windows 10 update.
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Once upon a time, Microsoft offered users the opportunity to upgrade to Windows 10 for free.

Years have passed since the free upgrade offer expired, but the good news is that you can still install Windows 10 on your computer completely for free. All you need to do is download the Windows 10 update assistant on your machine, and follow the on-screen instructions – it’s that simple.

Even tough the process is quite straightforward and easy to implement, at least in theory, many of us came across an unpleasant situation. The upgrade itself freezed for hours on end, checking for updates. We figured there might be plenty of users out there facing the same issue, which is why we came up with these simple steps to help you with your stubborn update for Windows 10.

Windows 10 update keeps getting stuck?

The good news is that you can quickly fix this problem by following the troubleshooting steps listed below:

1) Press Windows+R > this launches the dialogue box.

First of all, you need to press Windows + R on your keyboard. This command will automatically launch the dialogue box.

2) Type services.msc > locate the Windows Update Service 

Once the forementioned box opens, start typing: services.msc. Then, simply locate the Windows Update Service.

3) Right-click it > disable the Windows Update Service

The next thing you need to do is to right-click the Windows Update Service and disable it.

4) Go to C:\Windows\SoftwareDistribution > delete all the files

After having disabled this option, go to C:\Windows\SoftwareDistribution and delete all the files stored in that location.

5) Go back to the Windows Update Service > restart it

Return to the Windows Update Service – if the case, feel free to check steps 1) and 2) above for guidance – and perform a restart of this service.

6) Go back to the Windows 10 Setup window > the upgrade process will resume and successfully complete

Finally, you can return to the Windows 10 Setup window and resume the upgrade safely.

Nobody knows for sure why this upgrade loophole still exists. Microsoft has yet to issue any comments on this situation. Some rumors suggest that Microsoft wants to reward curious users who visit the upgrade page even today. After all, the company wants to see as many computers as possible on Windows 10, so why remove this opportunity? Either way, it’s highly unlikely that Microsoft simply forgot to shut down the Windows 10 upgrade channel.

Do not hesitate to share your thoughts and experience on this topic by hitting the comments’ box below – we would love to keep in touch.

Editor’s Note: This post was originally published in January, 2017 and has been since revamped and updated for freshness, accuracy, and comprehensiveness.

Editor's Note: This article was originally published in January 2017 and was revamped and updated in March 2020 for freshness, accuracy, and comprehensiveness.
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