G&J Pepsi reports an 8% increase in revenue after using Microsoft Copilot

The introduction of AI into the mainstream has helped companies across the globe streamline tasks and resulted in significant profits. Microsoft, the top player in the AI space, plays a vital role. Recently, Andreas Kleiner from Microsoft discussed how Copilot helped G&J Pepsi boost their profits.

According to a report published by Inc., Microsoft Copilot aided G&J Pepsi, the largest independent Pepsi bottler with over 1900 employees, to minimize operating costs by 6.6% and increase revenue by 8%.

While discussing Copilot, Microsoft’s principal program manager Andreas Kleiner said,

Previously, G&J technicians would have to find all of this information manually. They would have to search multiple excel spreadsheets, hand-written notebooks, and batch systems. Having everything gathered in real time and available on the technician’s mobile device is a huge time saver.

Earlier, field logistics associates had to go through several spreadsheets to find the best G&J technicians for repair works and installation. It took considerable time and effort, considering the vast scale and network of operations.

But with Microsoft Copilot, it’s all automated!

The AI-powered Copilot automatically identifies the best person for the job based on skills, availability and location and then sends them all the details via the Microsoft Field Service phone app. The app also allows them to summarize the job in concise bullet points.

Besides, G&J technicians can quickly update the job’s status through voice prompts, which helps the back-end team apprise customers in real-time, in addition to registering any other vital information, say parts used or the repair performed.

By integrating Microsoft Copilot, G&J Pepsi has reduced the time between sales agreements and work orders from 2 weeks to 45 seconds, as reported by Inc.

Artificial Intelligence is undoubtedly the future, and we will witness increased AI adoption in the coming days. The top player, Microsoft, plans to invest 2.8 billion in Japan to scale up the AI and cloud computing infrastructure. Recently, Microsoft opened an AI Hub in London.

Would you consider integrating Microsoft Copilot into the company’s day-to-day operations like G&J Pepsi? Share with our readers in the comments section.