FIX: HID-Compliant touch screen driver is greyed out

Vladimir Popescu
by Vladimir Popescu
Tech Products Tester
Being an artist his entire life while also playing handball at a professional level, Vladimir has also developed a passion for all things computer-related. With an innate fascination for research and analysis, and realizing... Read more
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  • The error with the HID-Compliant touch screen driver being greyed out is making the rounds on forums.
  • When dealing with this kind of errors, making sure your OS is up-to-date is always a good place to start.
  • Using the numerous options from device manager might just do the trick.
  • However, when it comes to drivers, using specialized software will definitely make the difference.
HID-compliant touch screen driver greyed out
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Microsoft is constantly rolling out new updates to fix reported bugs and provide additional security on Windows 10.

But even with constant updates targeted at fixing bugs, some users still report that their touchscreen refuses to respond or work.

This problem usually occurs when a user upgrades their operating system from a previous version. When we install a new OS, all the drivers are installed again from scratch.

In this case, it is possible that your drivers were not installed properly. Keep reading and find out how to fix the HID-Compliant touch screen driver.

What can I do if the HID-Compliant touch screen is disabled?

1. Install the latest Windows updates

  1. Open Start Menu from the bottom of the screen.
  2. Click to open the Settings.
  3. Click on Update & Security.Update & Security
  4. Click on Windows Update, then click on Check for updates button.check for updates
  5. If there are any available updates, install them.
  6. Restart your computer after the process is complete and check if the issue still persists.

2. Re-enable it using Device manager

  1. Right-click on Start and select Device Manager.
  2. Search through the devices until you find Human Interface Devices and click on the drop-down menu.
  3. Go to the HID-complaint touch screen, right-click on it and select Disable device.HID - disable device
  4. Windows will warn you that disabling it may stop it from working. Press OK.
  5. Now, right-click on the option again and select Enable this time.
  6. Check if your touch screen is working.

3. Update your touch screen driver

3.1 Manually

  1. Follow the steps from the previous solution until you reach the HID-complaint touch screen in Device manager.
  2. This time, right-click on it and select Update driver.HID - update driver
  3. Select Search automatically for updated driver software.search automatically for the updated driver
  4. If the driver update wizard finds a new driver, install it.
  5. Check to see if your touch screen works.

3.2 Automatically

Run a System Scan to discover potential errors

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Another safer way to install or update necessary drivers is with the help of a little tool called DriverFix. This magic software will automatically install and update any missing driver with only a few clicks.

Its interface was designed to be used even by the least experienced users so you don’t need to worry about having an IT degree.

Various errors are the result of a malfunctioning driver. When this is the case, you may need to update or reinstall completely this specific component. As the process is not straight-forward to complete, we recommend using an automated tool for the job. Here's how to do it:

  1. Download and install DriverFix.
  2. Launch the app.
  3. Wait for the software to detect all your faulty drivers.
  4. You will now be presented with a list of all the drivers that have issues, and you just need to select the ones you’d liked fixed.
  5. Wait for DriverFix to download and install the newest drivers.
  6. Restart your PC for the changes to take effect.
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Disclaimer: this program needs to be upgraded from the free version in order to perform some specific actions.


4. Changing power management settings

  1. Again, open the Device manager and go to Human Interface Devices.
  2. Select the HID-complaint touch screen, right-click and select Properties.HID - properties
  3. Once in Properties, select the Power Management tab.
  4. Uncheck the box that says Allow the computer to turn off this device to save power.
  5. Save changes and exit.
  6. Restart your computer and check if the problem is solved.

5. Disabling USB selective suspend

  1. Open the Search bar, type control panel in the dialog box and press Enter.
  2. Select Hardware and Sound. hardware and sound
  3. Now click on Power Options.power options
  4. A new window will appear consisting of all the power plans your computer has. Choose the one you are using and click on Change plan settings.change plan settings
  5. To navigate to advanced settings, click Change advanced power settings.change advanced power settings
  6. Locate USB settings from the list of options and click on it to expand it. You will have another option named USB selective suspend settings that you need to expand.USB selective
  7. Select Disabled in both cases: on battery and Plugged in.
  8. Save changes and exit.
  9. Now do a cold reset. Turn off your computer, remove the battery if it is a laptop, or unplug the power cord. After waiting 10 minutes, restart your computer and check if the touch screen is fixed.

There you have it, a fully functional touch screen driver. Be sure to follow all the steps carefully in order to fix this issue once and for all.

If you want to ask us a question, have a suggestion or you simply want to thank us, be sure to use the comment section below.

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