CD drive won’t open, eject button not working but this is how we fixed it

Matthew Adams
by Matthew Adams
Windows & Software Expert
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Even though fewer laptops include DVD optical drives these days, there are still plenty that do. If your laptop’s DVD drive button isn’t ejecting the disc, there are a number of potential fixes. Here are some suggestions that will help fix your laptop’s DVD drive eject the disc.

But first, here are some more examples of this problem:

  • CD drive not opening on a laptop 
  • DVD eject button not working 
  • Acer laptop DVD drive not opening 
  • CD drive not opening Windows 10 
  • Acer DVD drive not opening 

What to do if the eject button stops working on laptop

Table of contents:

  1. Eject the Drive in Windows
  2. Close Software in Windows
  3. Run the Hardware and Devices Troubleshooter
  4. Update the CD/DVD Drive Driver
  5. Reinstall the CD/DVD Drive Driver
  6. Force Eject

Fix: Eject button not working in Windows 10, 8.1, 7

Solution 1 – Eject the Drive in Windows

  1. First, you can still open a DVD drive in Windows. To do that, click the File Explorer button on Windows 10’s taskbar (or open Windows Explorer in earlier platforms).
  2. Click This PC on the left of the File Explorer window as in the snapshot below.CD drive not opening on laptop 
  3. Right-click your DVD drive listed there and select Eject from the context menu. The DVD drive might then open.DVD2

Solution 2 – Close Software in Windows

If the Eject option didn’t open the drive, there might be some programs keeping it closed if a disc is already inserted. Even if the taskbar doesn’t include any open program windows, you might still need to close some background software as follows.

  1. Right-click software icons on the system tray and select a close or exit option on the programs’ context menus.
  2. You can right-click the taskbar and select Task Manager to open the window shown in the shot below.DVD3
  3. Now right-click programs listed under background processes and select End task to close them.
  4. When you’ve closed as much software you can, press the DVD eject button again.

Solution 3 – Run the Hardware and Devices Troubleshooter

If you’re running Windows 10 Creators Udate (2017), and chances are you do, there’s a useful troubleshooting tool for resolving various issues. Including hardware-related problems. So, if none of the previous solutions resolve the issue, let’s try the hardware troubleshooter.

Here’s how to do that:

  1. Go to Settings.
  2. Go to Updates & Security > Troubleshoot.
  3. Scroll down and click Hardware & Devices. 
  4. Go to Run the Troubleshooter. DVD eject button not working 
  5. Wait for the process to finish.
  6. Restart your computer.

Solution 4 – Update the CD/DVD Drive Driver

The DVD drive device driver might have something to do with eject button not working. Updating the driver could feasibly fix the DVD drive. That will especially be the case after recently upgrading the OS platform, which can lead to device driver incompatibilities.

  1. Open Cortana and enter ‘Device Manager’ into the search box.
  2. Select Device Manager to open the window shown in the snapshot directly below.
  3. Click CD/DVD-ROM drives on the Device Manager window.DVD5
  4. Then right-click your DVD drive listed there and select Update Driver Software.
  5. Select Search automatically for updated driver software on the Update Driver Software window. Windows will then find the latest device drivers for the DVD drive.

Update drivers automatically

It is very important to choose the right driver versions from the manufacturer website. But since it can be hard to find the right drivers for your DVD-drive, a software dedicated to finding drivers automatically may come in handy.

Tweakbit’s Driver Updater (approved by Microsoft and Norton Antivirus) will help you update drivers automatically and prevent PC damage caused by installing the wrong driver versions. After several tests, our team concluded that this is the best-automatized solution.
Here is a quick guide on how to use it:

      1. Download and install TweakBit Driver Updaterdriver updater starting window
    1. Once installed, the program will start scanning your PC for outdated drivers automatically. Driver Updater will check your installed driver versions against its cloud database of the latest versions and recommend proper updates. All you need to do is wait for the scan to complete.
      scanning proccess of Tweakbit driver updater
    2. Upon scan completion, you get a report on all problem drivers found on your PC. Review the list and see if you want to update each driver individually or all at once. To update one driver at a time, click the ‘Update driver’ link next to the driver name. Or simply click the ‘Update all’ button at the bottom to automatically install all recommended updates.
      Automatically Update complete
      Note: Some drivers need to be installed in multiple steps so you will have to hit the ‘Update’ button several times until all of its components are installed.

Solution 5 – Reinstall the CD/DVD Drive Driver

If you don’t need to update the CD/DVD drive driver, you can reinstall it instead. You can do that by right-clicking your DVD drive on the Windows Device Manager window and selecting Uninstall > OK. Then when you restart Windows, the device driver is automatically reinstalled.

Solution 6 – Force Eject

Some laptops have a force eject pinhole on their DVD drives. If you can find a small pinhole on your DVD drive, that’s probably the force eject button. Don’t confuse it with any larger headphone connection port that might be beside the DVD drive. If you’ve found a force eject hole, you can open the DVD drive as follows.

  • Shut down Windows to switch off the laptop.
  • Now unfold a paperclip so that it expands about one to two inches.
  • Next, you should insert the paperclip into the force eject pinhole on DVD drive.
  • Gently press the paperclip into pinhole until the DVD drive tray pops out.
  • Now you can pull the drive bay all the way out and remove any CD or DVD.

So that’s how you can fix a DVD drive that isn’t ejecting. If the DVD drive‘s eject button often doesn’t work, consider replacing it with an external Blu-ray drive for laptops.

Editor’s Note: This post was originally published in November 2016 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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