Microsoft and UNICEF revamp open source case management system as Primero X

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UNICEF and Microsoft have recently announced version two of the collaborative platform Primero, just as cases for domestic and gender-based violence are on the rise.

According to a press release from UNICEF,

Key interventions include providing access to lifesaving services, such as family reunification and tracing, while still adhering to physical distancing and movement restrictions due to COVID-19. The launch of Primero X comes amid an increase in the rates of domestic and gender-based violence linked to the COVID-19 pandemic.

Over the past year, Microsoft and UNICEF have been working to improve the “open-source case management web application that helps social service providers coordinate critical support to vulnerable children.”

Now known as Primero X, the improved platform will now enable approved partners and governments to deploy the platform even quicker during humanitarian crises by supporting offline settings from any device.

In addition to quicker deployment, Primero X is also adding new features accessible to service providers including:

  • Microsoft technical infrastructure and design
  • Online and offline use from any smart device without interruption
  • Full-feature web application available on smartphones, resized to fit the screen
  • Intuitive workflows and embedded help
  • Enhanced security including two-factor identification
  • Delivery via the Microsoft Azure cloud service

Primero is currently available in India, Iraq, Jordan, South Sudan, and 25 other locations. However, UNICEF is currently testing Primero X in Ghana as its pilot launch but plans to roll it out to more countries through 2022 with the ultimate goal of the platform active in over 60 countries by 2025.