Microsoft CRM 2016 Spring wave gets new content

Microsoft’s Customer Relationship Management software, called Microsoft Dynamics CRM, just received a substantial update including new features for both end users as well as admins and developers.

The CRM 2016 spring wave is a collection of updates adding features to various version of Dynamics. The official names of the updates are:

• Microsoft Dynamics CRM Online 2016 Update 1 and Microsoft Dynamics CRM 2016 Service Pack 1
• Microsoft Dynamics Marketing 2016 Update 1
• Microsoft Social Engagement 2016 Update 1.5

Here is the full list of features added in the CRM 2016 spring wave.

Microsoft Dynamics CRM

Field Service

• CRM Field Service Guide

Project Service

• CRM project service automation guide

CRM portals

• Build custom CRM portals
• Engage with communities using the community portal
• Empower your channel partners
• Manage portal content
• Create a theme for your portal
• Configure a CRM portal
• For portal customers, a customizable user’s guide: Portals for CRM Usage and Adoption Guide

Mobile offline

• Configure the new mobile offline experience

Power BI

• Embed Power BI tiles on a dashboard

Subscription and release history

• Manage your Microsoft Dynamics CRM Online subscription
• See the release history for new and updated topics

For developers

• Important changes coming in future releases of Microsoft Dynamics CRM
• What’s new for developers
• Dynamics CRM application platform – A platform for building extended CRM (xRM) applications
• Updated assemblies in the download package and on NuGet (https://www.nuget.org/profiles/crmsdk)
• For a complete list, see Release history for SDK Version 8.1.0, May 2016

Microsoft Dynamics Marketing

• Integrate online payment with event registration
• Dynamics Marketing is now ISO 27001 and ISO 27018 certified: Microsoft Trust Center
• Design message content using the graphical editor
• List management and segmentation
• Set up registration items for events
• Create and customize landing pages
• Set up file options for digital asset management
• Manage purchase orders
• Configure user defined fields
• Extended OData feeds for Power BI and custom analytics, integration and reports

Microsoft Social Engagement

• Tag posts with intention tags and custom tags
• Microsoft Social Engagement Translation Guide
• Adaptive learning based on changes to organization’s sentiment values
• Set up searches to listen to social media conversations
• Manage access tokens
• Link posts from Social Engagement to Dynamics CRM

All in all the Spring wave for CRM is a pretty far-reaching update with a lot of new features. To learn more about what was added you can see what is new here.