Microsoft Solitaire is stuck on loading: Here’s how to fix it

Milan Stanojevic
by Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as a front-end web developer. Read more
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Microsoft Solitaire stuck loading
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Solitaire is the most played computer game of all time because its rules are simple, game play is straightforward making it easy to pick up for everyone, plus it chases away the Monday blues when you don’t feel like crunching numbers at the office.

Despite being a part of Windows for more than 25 years, problems may still arise either before, during or after gameplay, some of which you may not immediately know how to work around or fix.

One such problem is when Microsoft Solitaire is stuck on loading, but we have the solutions to help you resolve it.

FIX: Microsoft Solitaire is stuck on loading

  1. Restart your PC/device and run the app troubleshooter
  2. Update graphics card drivers
  3. Change to a non-metered internet connection
  4. Start your computer in Safe Mode with Networking
  5. Perform a Clean Boot
  6. Run DISM tool
  7. Perform an SFC scan
  8. Update Microsoft Solitaire
  9. Sync Microsoft Solitaire app license
  10. Check Xbox Live Service status
  11. Uninstall and reinstall Microsoft Solitaire
  12. Make sure your firewall or antivirus isn’t blocking the app

1. Restart your PC/device and run the app troubleshooter

Before restarting, save your work and close any open apps.

If there’s a Power icon on your start screen, click on it and then select Restart. You can also click Start> Settings> Power> Restart.

After the restart, run the app troubleshooter which helps fix any problems with apps from Microsoft Store.

fix microsoft solitaire

2. Update graphics card drivers

  • Right click Start
Microsoft Solitaire is stuck on loading
  • Select Device Manager
Microsoft Solitaire is stuck on loading
  • Click on Universal Serial Bus Controllers to expand the list
Microsoft Solitaire is stuck on loading
  • See whether there are any devices with either a yellow exclamation mark, question mark, down-arrow mark, or an error notification or code.
  • If the driver has a yellow exclamation mark on it, double click on it then open Properties
  • Under Drivers tab, choose Update Driver
Microsoft Solitaire is stuck on loading

Windows will find the appropriate driver for your video card or graphics driver.

Note: You may need to know the name of your graphics or video card, for instance if it is NVIDIA, AMD or Intel, because then you’d have to download directly from the website of either of these.

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3. Change to a non-metered internet connection

If your internet connection is metered, meaning it has a data limit associated with it, then you may have to change to a non-metered connection if Microsoft Solitaire is stuck on loading.  Some apps work differently on metered connections so as to reduce data usage. To change a metered connection to a non-metered one, do the following:

  • Click Start
  • Select Settings
Microsoft Solitaire is stuck on loading
  • Select Change PC settings
  • Choose Network
  • Select Connections then select the connection you want to change
  • Under Data usage, turn off Set as a metered connection

4. Start your computer in Safe Mode with Networking

    • Click Start
    • Select Settings
Microsoft Solitaire is stuck on loading
    • Select Update & Security
Microsoft Solitaire is stuck on loading
    • Click Recovery
Microsoft Solitaire is stuck on loading
    • Go to Advanced Startup
Microsoft Solitaire is stuck on loading
    • Select Restart Now
Microsoft Solitaire is stuck on loading
    • After the PC restarts, on the Choose an option screen
Microsoft Solitaire is stuck on loading
    • Select Troubleshoot
Microsoft Solitaire is stuck on loading
    • Select Advanced options
Microsoft Solitaire is stuck on loading
    • Select Startup Settings
    • Click Restart
    • After the PC restarts, select a startup settings as Safe Mode with Networking by pressing the corresponding number

If Microsoft Solitaire is stuck on loading doesn’t persist in Safe Mode with Networking, perform a clean boot as described in the next solution.

5. Perform a Clean Boot

Performing a clean boot for your computer reduces conflicts related to software that can bring up the root causes when Microsoft Solitaire is stuck on loading. These conflicts can be caused by applications and services that start up and run in the background whenever you start Windows normally.

In order to successfully perform a clean boot, you have to be logged on as the administrator, then follow these steps:

    • Go to the search box
    • Type msconfig
Microsoft Solitaire is stuck on loading
    • Select System Configuration which displays the System Configuration box as shown below:
Microsoft Solitaire is stuck on loading
    • Find Services tab
Microsoft Solitaire is stuck on loading
    • Select Hide all Microsoft services box
Microsoft Solitaire is stuck on loading
    • Click Disable all
    • Go to Startup tab
    • Click Open Task Manager
Microsoft Solitaire is stuck on loading
    • Close Task manager then click Ok
    • Reboot your computer

You will have a clean boot environment after all these steps are carefully followed, after which you can try and check if the problem persists.

6. Run DISM tool

The Deployment Image Servicing and Management (DISM) tool, helps fix Windows corruption errors when Windows Updates and service packs fail to install due to corruption errors, like if you have a damaged system file.

    • Click Start
    • In the search field box, type CMD
    • Click Command Prompt in the search results list
Microsoft Solitaire is stuck on loading
    • Type Dism /Online /Cleanup-Image /ScanHealth to scan for missing components
    • Type Dism /Online /Cleanup-Image /CheckHealth to check for missing or broken files
    • Type Dism /Online /Cleanup-Image /RestoreHealth to scan and correct any causes of the Windows 10 desktop is slow to load issue
    • Press Enter

Once the repair is complete, reboot your computer and check if the problem persists, after which you can run an SFC scan as described in the next solution.

7. Perform an SFC scan

A System File Checker scan checks or scans all protected system files, and then replaces the incorrect versions, with the genuine, correct Microsoft versions.

Here’s how to do this:

    • Click Start
    • Go to the search field box and type CMD
    • Right clickCommand Prompt and select Run as Administrator
Microsoft Solitaire is stuck on loading
    • Type sfc/scannow
Microsoft Solitaire is stuck on loading
    • Press Enter
    • Restart your computer

8. Update Microsoft Solitaire

Check for any Windows updates on your computer if Microsoft Solitaire is stuck on loading.

If you’re using automatic updating, you don’t need to check for important and recommended updates as Windows Updates checks for these and installs them when they are ready.

If you don’t use automatic updating, check for updates manually at least once a week as Windows releases important updates once every month, but they can still be released any time.

Whatever your settings, some updates aren’t automatically installed like optional updates and those that require acceptance for new terms of use.

    • Click Start
    • Select Settings
    • Select Update and Security
Microsoft Solitaire is stuck on loading
    • Select Windows Update
Microsoft Solitaire is stuck on loading
    • Click Check for updates
Microsoft Solitaire is stuck on loading
    • If you find any updates, select Install updates. Read and accept license terms, and then select Finish.

Note: You may need to restart your device to finish installing some updates, so it is advisable to save and close all your files and apps before you restart so you don’t lose anything.

9. Sync Microsoft Solitaire app license

If an app’s license is out of sync with the license on your PC, it may stop working, which may be the reason why Microsoft Solitaire is stuck on loading.

To sync your app licenses, do the following:

    • Click Start
    • Select All Apps
Microsoft Solitaire is stuck on loading
    • Find Store
Microsoft Solitaire is stuck on loading
    • Select Settings
Microsoft Solitaire is stuck on loading
    • Click App updates. If you’re not signed in to Windows Store, sign in with your Microsoft account.
Microsoft Solitaire is stuck on loading
    • Click Sync Licenses

10. Check Xbox Live Service status

Sometimes, if Microsoft Solitaire is stuck on loading, check your Xbox Live Service status for any alerts, and then wait until the service is up and running then try Microsoft Solitaire again.

11. Uninstall and reinstall Microsoft Solitaire

If you don’t usually sign in to Solitaire, then uninstalling the app will erase all your games and progress.

If you do sign in before uninstalling the app, all data is saved in the cloud, and any saved games won’t be lost when you uninstall and reinstall Solitaire.

    • Click Start
    • On the search box, type Microsoft Solitaire collection
Microsoft Solitaire is stuck on loading
    • Right click Microsoft Solitaire and select Uninstall
Microsoft Solitaire is stuck on loading
    • Restart your computer or device
    • Right click Start
    • Select Run
Microsoft Solitaire is stuck on loading
    • Type wsreset.exe and press Enter
Microsoft Solitaire is stuck on loading
    • Reinstall Microsoft Solitaire Collection from Microsoft Store

12. Make sure your firewall or antivirus isn’t blocking the app

The steps to unblock Microsoft Solitaire will vary depending on the antivirus or firewall software you use. Refer to your software documentation to open the settings and ensure the software isn’t blocking the app.

If your antivirus or firewall has an app ‘whitelist’, ensure your Xbox Live-enabled games are on this list.

Let us know if any of the solutions helped fix the problem by leaving your comment in the section below.

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